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Thomas F. Jung's Blog – January 2018 Archive (3)

Offer trust to your car dealership customers

In the automotive industry, trust is a must.

No matter if you are a car company, car distributor or a car dealership, trust is essential for building a strong customer-service provider relationship. But it is not something given. You need to earn…

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Added by Thomas F. Jung on January 23, 2018 at 2:30am — No Comments

Why invest in customer experience in 2018

Every business has only one objective: reaching customers and obtaining their attention.

This can be easily achieved if you satisfy the needs of your customers. Give them what they want, and they will turn from potential into your customers.…

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Added by Thomas F. Jung on January 11, 2018 at 12:00am — No Comments

Make customer service smarter - Forrester analyst Kate Leggett suggests

Today, when customer experience matters the most, and when the customer is always right, car dealerships need to make customer service their priority.  If the customer is not satisfied, you are doing it wrong.

 

Here is what…

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Added by Thomas F. Jung on January 11, 2018 at 12:00am — No Comments

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