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Anne Fleming's Blog – August 2018 Archive (2)

Do You Meet Expectations For Long-Term Retention?

Defining Customer Experience for Long-Term Retention

When it comes to creating a successful sale, customers’ experiences matter from the moment they first engage with a dealership online or in person. Repeating successful experiences requires careful tracking and analysis of each experience to understand which experiences create success. Having that scalable success is the dance of sales, and finding an…

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Added by Anne Fleming on August 22, 2018 at 8:45am — No Comments

Be a Solution Specialist Not a Salesperson

  • Do you have sales personnel or solution specialists at your dealership?
  • Is there truly a difference between the two terms?
  • Can changing the language you use…
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Added by Anne Fleming on August 8, 2018 at 8:30am — No Comments

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