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Anne Fleming's Blog – July 2018 Archive (2)

Want to Maximize Retention?

Creating a Service Drive Experience to Maximize Retention

Bringing a car to the service drive for maintenance and repairs is necessary, but few customers look forward to the task. Even the smallest repair can take time out of the day and create an inconvenience. Yet,…

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Added by Anne Fleming on July 25, 2018 at 10:30am — No Comments

Take the Test: How Trustworthy is Your Dealership?

Women make a full 45% of new consumer car purchases—that’s no small market.

And when it comes to making these purchases, this market tends to consider much more than just cost. Price is definitely a component of their decisions, but emotional factors such as trust of…

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Added by Anne Fleming on July 11, 2018 at 10:30am — No Comments

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