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Erik Nachbahr's ADM Blog (53)

How to Buy a Phone System for Your Car Dealership

The process of purchasing a phone system is not to be taken lightly. Phone calls into dealerships outnumber Internet leads by four to one, and many studies show that dealers are not able to handle both the volume and routing of incoming calls in a way that meets customer…

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Added by Erik Nachbahr on February 7, 2019 at 7:30am — No Comments

5 Tips to Prevent Phishing Attacks

Phishing is the practice of sending targeted emails designed to lure employees into a number of actions, such as entering login credentials, credit card information or downloading documents infected with malware.

 

Phishing emails appear to come from familiar entities such as a bank, healthcare provider or delivery company. Sometimes they contain threatening messages such as "Urgent! Immediate response required."

 …

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Added by Erik Nachbahr on January 17, 2019 at 5:08am — No Comments

Helion Offers Security Awareness Training for Auto Dealerships

New Solution builds a "Human Firewall" that Reduces Risk of Phishing Attacks from 27% to 2%

Timonium, MD –­ January 7, 2019 –­ Helion Automotive Technologies is offering a new security awareness training program for auto dealership employees. The solution is designed to build a "human firewall" that reduces the risk of data breaches from…

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Added by Erik Nachbahr on January 7, 2019 at 5:52am — No Comments

3 Lines of Defense Against Cyber Attacks

How confident are you that your dealership can withstand a cyber attack? In my experience, most dealers underestimate the threat of attack and overestimate their ability to withstand an attack.

 

When looking at your internal information technology (IT) strategy, it's important to understand where cyber attacks originate.

 …

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Added by Erik Nachbahr on January 3, 2019 at 6:27am — No Comments

Should You Upgrade to Microsoft 2019?

Microsoft has released Office 2019, the newest version of its desktop suite of applications that most dealership employees use on a daily basis; including Word, Excel, PowerPoint and Outlook for email. Prior versions of Office that your dealership might still be using are Office 2016, Office 2013 and Office 2010. Please don't tell me you're still using Office 2007.

 

If you're thinking about upgrading to Office 2019, I encourage you to look at another option. If you haven't…

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Added by Erik Nachbahr on December 18, 2018 at 7:03am — No Comments

Helion Automotive Technologies and Dealertrack DMS to Co-Present Data Security Session at DrivingSales Executive Summit

Timonium, MD –­ October 10, 2017 –­ Helion Automotive Technologies, the retail automotive industry's leading Information Technology (IT) managed services provider (MSP), today announced that its President and CEO, Erik Nachbahr, will co-present with Kai Nielsen, Director of Strategy and Business Ops with Dealertrack DMS, at the upcoming DrivingSales Executive Summit. Nachbahr's and Nielsen's session is titled "…

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Added by Erik Nachbahr on October 10, 2017 at 6:41am — No Comments

Helion's Erik Nachbahr To Address Auto Dealership Security Risks and Prevention at AICPA, NCM Mega-Dealer Group

Timonium, MD – October 2, 2016-- Helion Automotive Technologies, a leading provider of information technology (IT) solutions for auto dealers, announced today that Erik Nachbahr will address security risks and prevention at the upcoming AICPA National Auto Dealership Conference in Las Vegas, NV and at the NCM Mega-Dealer Group.

 

"Data security continues to be a…

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Added by Erik Nachbahr on October 2, 2017 at 7:00am — No Comments

Would You Like a Latté with Your Software Update?

Connected cars are officially here. The 2018 Honda Odyssey minivan is just one example of how this technology is turning vehicles into traveling entertainment centers. Inside, passengers can access a 4G LTE Wi-Fi network so they can stream videos or surf the Internet. The Odyssey also offers…

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Added by Erik Nachbahr on August 24, 2017 at 7:39am — No Comments

Helion Automotive Technologies Welcomes Tracey Reyes as New Director of Marketing

Timonium, MD –­ July 17th, 2017 –­ Helion Automotive Technologies, the retail automotive industry's leading Information Technology (IT) managed services provider (MSP), today announced the recent addition of Tracey Reyes as its new Director of Marketing. Reyes brings more than 20 years professional experience in marketing, advertising, events, branding and strategy to the position, with over 10 years of experience in the retail automotive industry.

 

In her…

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Added by Erik Nachbahr on July 17, 2017 at 5:32am — No Comments

Helion Automotive Technologies Ranked #69 Out of 501 Top Managed Services Providers in the World

Baltimore, MD – July 10th, 2017 – Helion Automotive Technologies, the retail automotive industry's leading Information Technology (IT) managed services provider (MSP), today announced it has been ranked # 69 out of 501 top managed services providers in the world according to the 2017 MSPmentor 501 Global Edition - Worldwide Company Rankings. The list is compiled annually…

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Added by Erik Nachbahr on July 10, 2017 at 5:44am — No Comments

Eliminate the Waiting Game with Single Number Reach

Have you ever waited for an important call from a potentially important customer, only to miss it when the call finally comes through? Nothing is more aggravating. You call the person back immediately but meanwhile they're leaving you a voice mail. You try again and they don't…

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Added by Erik Nachbahr on June 13, 2017 at 7:48am — No Comments

Helion Issues New Warning to Auto Dealerships: Hackers Targeting Social Media Posts, Don't Click!

Timonium, MD -- June 12th, 2016 -- Helion Automotive Technologies, a leading provider of information technology (IT) solutions for auto and truck dealers, today issued a new data security warning for auto dealerships. Hackers are now planting malware inside of social media posts designed to lure employees of organizations to click on the post. If an employee takes the bait and clicks on the social media post, e.g. Facebook and…

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Added by Erik Nachbahr on June 12, 2017 at 7:53am — No Comments

This Overlooked Tool is Guaranteed to Improve Your Customers' Experience

If you're like most dealers when I say the term 'collaboration tool,' you may have no idea what I'm talking about. However, when I say the term 'Instant Messaging' you know what I'm talking about, but you may not like it. Remember a decade or…

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Added by Erik Nachbahr on May 16, 2017 at 8:11am — No Comments

EY Announces Erik Nachbahr of Helion Automotive Technologies as Entrepreneur Of The Year® 2017 Maryland Award Finalist

Baltimore, MD, May 9th, 2017 – EY today announced that Erik Nachbahr, President and founder of Helion Automotive Technologies, is a finalist for the Entrepreneur Of The Year® 2017 Award in the Maryland region. The awards program, which is celebrating its 31st year, recognizes entrepreneurs who are excelling in areas such as innovation, financial performance and personal commitment to their businesses and communities. Nachbahr was selected as a finalist by a panel of independent…

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Added by Erik Nachbahr on May 9, 2017 at 8:45am — No Comments

5 Tech Upgrades Your Dealership Needs to Sell Cars Online

A recent article in Automotive News states the era of online car sales has arrived. Some dealerships already offer customers the ability to transact most, if not all, of the…

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Added by Erik Nachbahr on April 11, 2017 at 8:03am — No Comments

Is Someone Stealing Your Leads? Why You May Never Know.

While I was at NADA this year, I ran into a dealer who told me that he had recently discovered something very upsetting. An ex-salesperson who went to work for the competition had been logging into the dealer's CRM and stealing leads, which the salesperson then proceeded to enter into the…

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Added by Erik Nachbahr on March 21, 2017 at 7:46am — No Comments

Helion Automotive Technologies Issues Proactive Security Recommendations for Auto Dealerships' Customer Data Breaches

Timonium, MD – March 13th, 2017-- Helion Automotive Technologies, a leading Information Technology (IT) Managed Services Provider, today issued proactive security recommendations for auto dealerships that may experience customer data breaches. The recommendations come on the heels of an incident that occurred last month and was widely reported in news outlets.

 

In…

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Added by Erik Nachbahr on March 13, 2017 at 6:33am — No Comments

6 Things You Should Know About Your PC

A PC is arguably the most important tool you use on a daily basis. It's used to communicate with customers and your colleagues. It's used to store documents and other important files. It's used to run business applications and to access the outside world via the Internet, as well as…

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Added by Erik Nachbahr on February 14, 2017 at 9:22am — No Comments

Helion Automotive Technologies Announces New Office Location and Expansion of Technical Support Team in Dallas, TX

IT Provider is Hiring Staff to Service Auto & Trucking Dealerships Nationwide

Timonium, MD – January 23rd, 2017-- Helion Automotive Technologies, a leading Information Technology (IT) Managed Services Provider, announced today it is moving its current office in Dallas, TX to a new, larger location. The move comes as the company adds more than 30 technical support and call center positions to…

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Added by Erik Nachbahr on January 23, 2017 at 6:35am — No Comments

Get Ready: Artificial Intelligence is Coming to Your Dealership

If you watched any TV over the holidays, you probably saw the commercials for Amazon Echo, affectionately known as Alexa, and for Google Home. These devices employ Artificial Intelligence (AI) to learn voice commands and perform tasks such as controlling smart…

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Added by Erik Nachbahr on January 18, 2017 at 6:49am — No Comments

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