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Jim Kristoff's ADM Blog (20)

Are you executing your processes???

Are you executing your processes???

 

How can you make sure that the processes you have throughout the dealership are executed every time….. and with every customer?

This has been and still remains one of the toughest things to get accomplished in the…

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Added by Jim Kristoff on October 8, 2012 at 5:16pm — 1 Comment

Goal setting for Automotive Salespeople

Goal setting for Automotive Salespeople

15AUG

Goal setting for Automotive Salespeople

All too often in the Automotive world, we let our salespeople fend for themselves every month. There are not enough dealerships, managers or salespeople that sit down…

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Added by Jim Kristoff on October 2, 2012 at 4:04am — 5 Comments

2012 is here….and your dealerships soft little underbelly is showing!!!

2012 is here……and your dealerships soft little underbelly is showing!!!

 

It is time to modernize your thinking and TAKE CONTROL!!

 

The time has come to take control of your dealership, your departments, your data and yourselves!!

 

It’s time to mold “old school…

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Added by Jim Kristoff on January 10, 2012 at 6:07am — No Comments

Holidays are a time for giving!!!

The holiday season is a great time to combine “giving” and your dealerships social media presence!

 

While I am sure you and your dealership have your own charities that you give to during the holidays, a sure fire way to expand your social media footprint is to contribute…

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Added by Jim Kristoff on December 19, 2011 at 1:53pm — No Comments

Are you executing your processes???

How can you make sure that the processes you have throughout the dealership are executed every time….. and with every customer?

 

This has been and still remains one of the toughest things to get accomplished in the dealership.

 

Every dealership throughout the country has their…

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Added by Jim Kristoff on November 10, 2011 at 9:12am — No Comments

“The formula for MAXIMUM R.O.I. in Social Media!”

There is a rather simple formula when it comes to getting the MAXIMUM return on your investment in Social Media.

 

It’s so simple…..it might overwhelm you!

 

And while the formula is simple…..the actual implementation is the hardest part!

 

The…

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Added by Jim Kristoff on November 3, 2011 at 10:44am — 4 Comments

Can your team deliver THESE numbers??

Customer satisfaction and customer retention are paramount for a dealerships long term success!

 

So…..how can you make sure that your entire team understands this and performs at its highest level??

 

You HAVE to build a culture!

 

Here is a link to a blog that I wrote about building a culture:

 

Are you just training them…

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Added by Jim Kristoff on October 27, 2011 at 1:02pm — No Comments

An Automotive Leaders Profile

 

What does it take to succeed in today’s automotive environment?

 

It takes a strong leader that combines experience, knowledge, determination and a positive attitude to make a huge difference!

 

It requires the ability to hold everyone in the dealership accountable. Employees need to understand that it is EVERYONES RESPONSILBILITY for the success of the business!

 

It takes the understanding of technology and how to utilize it to maximize…

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Added by Jim Kristoff on October 23, 2011 at 3:56am — 2 Comments

Service Lane Healthcare – Taking the “VITALS”

Every single time you go to the Doctor’s office, it happens.

 

They take your “vitals”

 

They check your pulse, your temperature, your blood pressure and they weigh you.

 

Your vitals are an indication of how your body is doing…

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Added by Jim Kristoff on October 17, 2011 at 10:28am — 6 Comments

Armed with ALL the knowledge; customers are still SCARED!

Today’s customers have access to an abundance of knowledge.

 

They can get on their computer or smart phone and see what the cost of a New Vehicle is.

 

They can appraise their own trade.

 

They can see what the lowest interest rates are.

 

They can do…

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Added by Jim Kristoff on October 13, 2011 at 6:29am — No Comments

Your own employees hate you!!!!

I know…….it’s a pretty strong title for an article.

 

BUT….it’s true…..

 

It pertains to a vast majority of car dealerships around the country!

 

Your own employees MUST hate doing business with you!

 

They take their own personal vehicles…

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Added by Jim Kristoff on October 10, 2011 at 9:16am — No Comments

Customers “wear” their vehicle!

Have you ever noticed that the type of vehicle that a person buys reflects their character or lifestyle?

 

People buy certain vehicles for a reason!

 

People buy pickup trucks for work or play….and maybe a little of both!

 

People buy minivans mostly because they have…

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Added by Jim Kristoff on October 3, 2011 at 9:13am — No Comments

If opportunity doesn't knock, build a door!

“At first people refuse to believe that a strange new thing can be done.

 

Then they begin to hope it can be done.

 

Then they see it can be done.

 

Then it is done………. and…

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Added by Jim Kristoff on September 30, 2011 at 5:00am — 2 Comments

Pre-Owned R.O.I. – Assess them - Find them – Fix them – Sell them (Part 3of 4)

 

(Part 3 – Fix them)

 

 

In the first part of this 4 part blog, we reviewed how to “assess” what would be your “perfect Pre-owned inventory mix”.

 

In the second part of this 4 part blog, we reviewed how to “find” your “perfect Pre-owned inventory mix”.

 

Now that we know what vehicles we are looking for and how to find them, the next step is to “fix” them.

 

The art of reconditioning a vehicle for…

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Added by Jim Kristoff on September 28, 2011 at 7:39am — No Comments

Pre-Owned R.O.I. – Assess them - Find them – Fix them – Sell them (Part 2of 4)

(Part 2 – Find them)

 

 

In the first part of this 4 part blog, we reviewed how to “assess” what would be your “perfect Pre-owned inventory mix”.

 

Now that we know what vehicles we are looking for, the next step is “finding” them!

 

There are…

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Added by Jim Kristoff on September 27, 2011 at 4:45am — No Comments

Pre-Owned R.O.I. – Assess them - Find them – Fix them – Sell them (Part 1 of 4)

(Part 1 – Assess them)

 

Pre-Owned vehicles are the life blood of any successful automotive dealership!

 

For some dealers, that don’t floor plan pre-owned vehicles, this is where a LOT of cash can be found!

 

So why is it that some dealers feel that the Pre-owned…

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Added by Jim Kristoff on September 26, 2011 at 1:23pm — No Comments

Go ahead….Embrace FAILURE!

Baseball is America’s game. It provides thrills, strategy, suspense, heroics and athleticism all in one.

 

As of the writing of this article, (September 22, 2011) the batting average for ALL Major League players stand at .255.

 

That translates into 255 hits for…

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Added by Jim Kristoff on September 22, 2011 at 4:41am — No Comments

What is the “Level of Expectation”?? (Part 3 of 4) – F&I/Business Manager

In (part 1) of this blog, we talked about the experience you receive when you go to a restaurant for lunch.

 

In (part 2) of this blog, we talked about the “Level of Expectation” process in your Sales Department.

 

Now….lets talk about setting the “Level of Expectation” in your Dealership’s…

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Added by Jim Kristoff on September 14, 2011 at 4:52am — No Comments

What is the “Level of Expectation”?? (Part 2 of 4) – Sales

In (part 1) of this blog, we talked about the experience you receive when you go to a restaurant for lunch.

 

Now….lets talk about setting the “Level of Expectation” in your Dealership’s showroom.

 

Today’s customers demand a process that is both professional and…

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Added by Jim Kristoff on September 13, 2011 at 3:43am — No Comments

What is the “Level of Expectation”?? (Part 1 of 4)

 

 

We have all had the experience of going out to a restaurant for lunch.

The process is nearly the same in every restaurant.

 

  • First we are greeted at the door
  • We are then guided to an open table
  • We are then given a menu to choose from different…
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Added by Jim Kristoff on September 13, 2011 at 3:08am — No Comments

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