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Phillip Cannon's ADM Blog (3)

The power of one angry customer with a web host

This real life worst case scenario is currently hurting business for this dealership. The dealership's reaction to this site was posted to YouTube, which only made things worse.

Recently I found a customer review for a dealership in New Orleans on a website called Dick Poe Toyota sucks. I was curious, so I ran a google search on Dick Poe Toyota and found these search… Continue

Added by Phillip Cannon on July 2, 2010 at 7:37am — 1 Comment

Follow this customer down the rabbit hole of getting a quote

I found this post on a BMW message board and felt it was important enough to post in a few places.

The author of this post wanted a very specific configuration on a new BMW and couldn't get one from the two dealerships in his hometown. So he sent in an information request with every dealer within a 200 mile radius

and documented every bit of the experience for…


Added by Phillip Cannon on June 28, 2010 at 8:00am — 2 Comments

Biggest reputation management mistake EVER

I spend my day talking with dealers across the country about reputation management. One of the dealers that I'd been speaking with made a terrible decision over the weekend and I wanted to share with everybody here.

Pasted below are the first google reviews (this is a fairly big dealership in a busy metropolitan area), do you see where this dealerships is making a huge mistake?

If you said the mistake was the fraudulent authors of… Continue

Added by Phillip Cannon on June 7, 2010 at 12:55pm — 1 Comment

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