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Alex Andreus's ADM Blog (9)

Reputation Management Company

I am looking for a reputation management company for our Honda dealership. I have seen several companies that have wonderful dashboards and send automated emails to customers that are then followed by another email to encourage them to post their review online.

 

I found a company that did this but also followed up with personal messages to those individuals that gave positive survery results to post their reviews online. It was run by two young ladies that were out at NADA. If…

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Added by Alex Andreus on March 2, 2013 at 2:30pm — No Comments

Looking for a GREAT BDC Manager

The last few years have been great for us. Our dealerships LOVE the internet. When things started to look bad we decided it was time for a change. We knew that embracing the internet and marketing our dealership online was the only way to make sure that we could continue growing. With the help of several guys like Brian Pasch, Ralph Paglia, Sean Wolfington, Dave Boice and many others, we have been able to create a very dominant presence online for Brickell Honda, Brickell Buick GMC and our…

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Added by Alex Andreus on May 11, 2012 at 8:38am — No Comments

I need New Buicks and GMCs

My dealership is in Sunny South Florida and our Buick GMC sales are doing great. My only problem is I have run out of cars to sell. Does anyone out there have cars at their dealership they might want to sell? I will take any model and any quantity. Every car will help. Please call me at 305-951-7408 or email me at alex@andreus.com if you have any vehicles or if you can point me in the right direction.

Added by Alex Andreus on January 6, 2010 at 7:48am — No Comments

I just created our own BDC - I need people

After looking into outsourcing the our BDC I felt more comfortable handling it within our dealership. I have a good core of people in the department but I need to add some talented individuals. I would appreciate any help with finding quality people. They will be handling inbound sales calls and internet leads. We are getting flooded with both and it is a great opportunity to make good money. Please have them contact be at alex@andreus.com.

Added by Alex Andreus on July 29, 2009 at 3:16pm — 1 Comment

Outsourcing Inbound Call Center Function

We are getting slammed with calls in all of our departments. On several occassions I have tried outsourcing BDC functions but I have never been overly successful in finding a company that can do a good job. Many of our customers speak Spanich so it requires bilingual operators. I am looking for alternatives to handle inbound sales and service calls. Does anyone have anyone they can recommend?

Added by Alex Andreus on July 7, 2009 at 2:31pm — 7 Comments

New Honda Community Site

We created a new community site for our store and I have been hesitant to aggressively launch it becuase I do not think there is anything on there that would make people interested in signing up. I open to any suggestions and ideas.
www.mymiamihonda.com. I think I remember seeing a blog post that was titled "So you have a community site now what?" well now what?

Added by Alex Andreus on June 23, 2009 at 3:14pm — 2 Comments

Google Listing

Can anyone tell me how I can get my Goolgle listing to have hyperlinks to certain pages within my website? I see several companies that have hyperlinks to service, parts etc with thier listing.

Added by Alex Andreus on June 23, 2009 at 6:50am — 4 Comments

Can I use Trade Motion as a parts catalog

It is time for me to renew my parts catalog contract. I am trying to find an alternative and I was wondering if anyone knew of anyone else besides SnapOn. I am Honda and GM dealer. I was thinking about using Trade Motions tool which I think has a full catalog. I know the intent is to use for a reatil application but what would prevent me from having my countermen use it to look parts and part numbers?

Added by Alex Andreus on April 23, 2009 at 1:29pm — 2 Comments

Where are all these great guys that can help me on the internet

I just got back from attending the Digital Dealer Conference. Every session I went to I kept on hearing speakers tell everyone in the room to convince your Owner/GM that they need to realize that the internet is here to stay and you need to change the way you sell cars. Well I don't need anymore covnincing. A few months ago two dealerships were nice enough to let me see how they sell cars using the internet. First I want to thank Manny at Anderson Honda and everyone that took time out of their… Continue

Added by Alex Andreus on April 22, 2009 at 8:32pm — 6 Comments

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