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All ADM Blog Posts Tagged 'warranty' (21)

Taking Care of Business While Maximizing Revenue

As industry experts forecast slumping sales numbers,…

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Added by Chris Miller on December 21, 2017 at 6:30am — No Comments

Bots Help the Grinch Steal Christmas

A trending technology is the use of bots in customer service.

While bots can certainly help companies manage communications faster, sometimes they fail to provide the correct information and consumers just stop…

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Added by Ujj Nath on December 21, 2017 at 6:00am — No Comments

Warranty Claims and Internal Debits: Stop the Madness!

Let’s cut to the chase. Internal debits from warranty claims are costing dealerships $100,000+ a year.

And, with larger…

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Added by Ujj Nath on November 13, 2017 at 6:30am — No Comments

Electric Vehicles Could be Auto Industry’s Biggest Disruption EVER!

The next evolution in the automotive industry will fundamentally transform dealership service departments… and this one will be big: …

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Added by Ujj Nath on October 2, 2017 at 7:00am — No Comments

4 Ways Consumers Can Find a Reliable Used Car for an Affordable Price

Whenever you purchase a vehicle, you want to know that it is both affordable and reliable. This is why you should always take a used vehicle for a test drive and have it inspected prior to buying it. Let's take a look at some other steps that you can take to find a used car that fits both your needs and your…

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Added by Rachelle Wilber on July 4, 2017 at 3:00pm — No Comments

Dealers Flock to Digital Dealer 22 to Demo ForeverCar’s Innovative Vehicle Service Contract Sales Tool

CHICAGO, IL, April, 04, 2017 – Vehicle service contracts remain important revenue generators for auto dealers. They provide useful safety and budget protection benefits for consumers that purchase them for new and used cars. VSC closing rates average 35-40%; exclude lease and cash customers who don’t buy service contracts and that’s a lot of opportunities that dealers are leaving on the table.…

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Added by Jim Leman on April 4, 2017 at 12:36pm — No Comments

Self-Serve Portal Sells and Finances Higher Mileage VSCs Without F&I Lifting a Finger

By Brooke Fernandez

 

Radical dealership technology should automatically engage and satisfy customers. It should increase business through traditional and new channels – all along the customer’s purchase journey. It must generate income and repeat business 24/7 without requiring hands-on staff time.

 …

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Added by Jim Leman on March 31, 2017 at 9:01am — No Comments

New ForeverCar™ Dealer-Branded Extended Service Contract Portal Raises Bar for Customer Satisfaction; Innovation Monetizes Old Leads to Drive New Sales, Service, and Retention

Digital Vehicle Service Contract (VSC) technology provider ForeverCar™ announced today its new dealer-branded VSC sales platform to help dealers sell protection products for buyers of older, higher mileage vehicles while helping dealers recapture “lost” VSC opportunities from prior lead…

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Added by Jim Leman on December 28, 2016 at 12:30pm — No Comments

4 Things to Watch Out for When Buying a New Car

Buying a new car can be an exciting time, and you may be dreaming about cruising down the road in your new vehicle in the near future. However, before your dream can become a reality, you must first find the right vehicle to purchase and negotiate a great deal. To ensure you…

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Added by Lizzie Weakley on November 11, 2016 at 2:40pm — No Comments

Service Retention Relies on Consumer Trust

When a customer buys a new car from a dealership it’s almost a given that service also just gained a new customer. Most of the time, if the customer is local, they will start bringing their vehicle into the selling dealership for regular maintenance and…

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Added by Tim Clay on September 26, 2016 at 2:30pm — No Comments

A Guide to Used Car Extended Warranty

So, you have planned to buy a used car. You might have a question in your mind about whether to buy it from a licensed dealer or from a private party. Both these options have their own pros and cons.

Benefits of buying from a private party are you can save money and save yourself from aggressive salespersons, whereas purchasing from a licensed dealer brings you certain exquisite guarantees and…

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Added by Rahul Paul on October 9, 2015 at 5:30am — No Comments

Choosing the Right Car Warranty

There is plenty of information out there regarding car warranty plans and quite often, it can get a little confusing when it comes to:

  • Choice of dealers
  • Choice of plans
  • Trying to answer the question of whether you need a car warranty at all in the first place and even
  • If it makes financial sense for you or not.

 …

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Added by Rahul Paul on August 11, 2015 at 4:00am — No Comments

Volvo’s Lifetime Parts Warranty Offer May Increase Service Business & Customer Loyalty

As reported by Automotive News, Volvo is rolling out a lifetime warranty on parts and labor for all vehicles serviced after the factory warranty at any Volvo dealership.…

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Added by Chris Miller on July 24, 2015 at 5:00am — No Comments


Influencer
Car Buying Trends Show Service Is the Future of Dealerships

No one doubts the average age of vehicles on the road has gone up. The current average vehicle is 11 years old and trends in consumer purchases indicate this statistic isn’t going to change any time soon. In fact, indicators suggest average vehicle age might increase.

 …

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Added by Richard Holland on June 4, 2015 at 5:30am — No Comments

The Recall Crisis: To a Scared Customer, an Apology can go a Long Way

For many consumers, cars are a necessity. They rely on them to get to work so that they can feed their family. They take their children to soccer practice and their spouses out for nights on the town. Throw in an occasional long-distance road trip to visit a relative or take a vacation, and it’s easy to see how much consumers rely on them. Manufacturers integrate safety messages into their branding. The government tests the vehicles. Consumer agencies review them. And consumers use this data…

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Added by Chris Miller on April 20, 2015 at 8:51am — No Comments

Senate Bill Could Force Recall Repairs & How You Can Capture More of That Work

Recalls can be lucrative service work for dealerships. However, when recalls are announced, most consumers aren’t informed that their vehicle is subject to a recall. As a result, an estimated “46 million cars with unfixed flaws” are currently driving around, according to a recent article in Automotive News. A new bill proposed in the Senate would mandate that…

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Added by Chris Miller on April 13, 2015 at 6:32am — No Comments


Influencer
GM Warranty Cuts: The Good and Bad News

An article last month in USA Today, revealed that General Motors plans to dramatically cut the warranty coverage on Chevrolet and GMC vehicles beginning with 2016 models. Additionally, GM is…

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Added by Richard Holland on April 9, 2015 at 6:00am — No Comments


Influencer
How Often Do Drivers Delay Safety-Related Auto Repairs?

Extended warranty provider ForeverCar.com analyzed 1,500 comments on Twitter and Facebook during the last three months to better understand driver priorities when it comes to vehicle repairs. The results were eye-opening as it shows there is a distinct difference in the priority people give to the type of car repair needed on their vehicle.

  • In terms of delaying vehicle…
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Added by Carroll Nguyen on September 4, 2013 at 2:21pm — No Comments


Influencer
The Powertrain Warranty Up for Modification?

Car dealers and manufacturers heavily promote the powertrain warranty to customers shopping for a new or used car. But with longer loan terms and different vehicle repair needs compared with 10-15 years ago, is the powertrain warranty still effective for drivers?

 

The vast majority of customers shopping for vehicle service protection on ForeverCar.com repeatedly ask questions about the differences between powertrain warranty and bumper-to-bumper coverage.

 

With…

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Added by Carroll Nguyen on August 23, 2013 at 2:12pm — No Comments

Innovations Expected to Reshape Dealerships

From self-driving cars in the service lane to paper-free processes, get ready to embrace the auto dealership of tomorrow. In many cases, tomorrow is already here.

Some auto makers and suppliers are experimenting with autonomous vehicles. When they hit the market, will they drive themselves to the dealership after onboard telematics systems signal it’s time for service?

More…

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Added by Jim Leman on May 10, 2013 at 7:30am — No Comments

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