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In search of service revenue, dealerships turn to randomly scheduling service appointments regardless of shop capacity.
Or they take everyone that drives up. This can easily overwhelm the service department. It leaves customers frustrated and causes a LOSS in service revenue from…
Added by Dan Beres on December 12, 2019 at 6:30am — No Comments
There are various exclusions and events that can render your warranty useless. So make sure to give your contract a thorough read and understand what aspects are covered in the Chevy powertrain warranty and other warranties as well.
Here is a list of instances.
Added by Rich Blogger on May 21, 2019 at 4:00am — No Comments
Added by Chris Miller on December 21, 2017 at 6:30am — No Comments
A trending technology is the use of bots in customer service.
While bots can certainly help companies manage communications faster, sometimes they fail to provide the correct information and consumers just stop…
Added by Ujj Nath on December 21, 2017 at 6:00am — No Comments
Added by Ujj Nath on November 13, 2017 at 6:30am — No Comments
Added by Ujj Nath on October 2, 2017 at 7:00am — No Comments
CHICAGO, IL, April, 04, 2017 – Vehicle service contracts remain important revenue generators for auto dealers. They provide useful safety and budget protection benefits for consumers that purchase them for new and used cars. VSC closing rates average 35-40%; exclude lease and cash customers who don’t buy service contracts and that’s a lot of opportunities that dealers are leaving on the table.…Continue
Added by Jim Leman on April 4, 2017 at 12:36pm — No Comments
By Brooke Fernandez
Radical dealership technology should automatically engage and satisfy customers. It should increase business through traditional and new channels – all along the customer’s purchase journey. It must generate income and repeat business 24/7 without requiring hands-on staff time.
Added by Jim Leman on March 31, 2017 at 9:01am — No Comments
Digital Vehicle Service Contract (VSC) technology provider ForeverCar™ announced today its new dealer-branded VSC sales platform to help dealers sell protection products for buyers of older, higher mileage vehicles while helping dealers recapture “lost” VSC opportunities from prior lead…Continue
Added by Jim Leman on December 28, 2016 at 12:30pm — No Comments
When a customer buys a new car from a dealership it’s almost a given that service also just gained a new customer. Most of the time, if the customer is local, they will start bringing their vehicle into the selling dealership for regular maintenance and…Continue
Added by Tim Clay on September 26, 2016 at 2:30pm — No Comments
As reported by Automotive News, Volvo is rolling out a lifetime warranty on parts and labor for all vehicles serviced after the factory warranty at any Volvo dealership. Volvo claims that “the lifetime parts and labor warranty is a commitment to both…Continue
Added by Chris Miller on July 24, 2015 at 5:00am — No Comments
No one doubts the average age of vehicles on the road has gone up. The current average vehicle is 11 years old and trends in consumer purchases indicate this statistic isn’t going to change any time soon. In fact, indicators suggest average vehicle age might increase.
Added by Richard Holland on June 4, 2015 at 5:30am — No Comments
For many consumers, cars are a necessity. They rely on them to get to work so that they can feed their family. They take their children to soccer practice and their spouses out for nights on the town. Throw in an occasional long-distance road trip to visit a relative or take a vacation, and it’s easy to see how much consumers rely on them. Manufacturers integrate safety messages into their branding. The government tests the vehicles. Consumer agencies review them. And consumers use this data…Continue
Added by Chris Miller on April 20, 2015 at 8:51am — No Comments
Recalls can be lucrative service work for dealerships. However, when recalls are announced, most consumers aren’t informed that their vehicle is subject to a recall. As a result, an estimated “46 million cars with unfixed flaws” are currently driving around, according to a recent article in Automotive News. A new bill proposed in the Senate would mandate that…Continue
Added by Chris Miller on April 13, 2015 at 6:32am — No Comments
An article last month in USA Today, revealed that General Motors plans to dramatically cut the warranty coverage on Chevrolet and GMC vehicles beginning with 2016 models. Additionally, GM is halving those brands’ maintenance-free programs. According to the…Continue
Added by Richard Holland on April 9, 2015 at 6:00am — No Comments
Extended warranty provider ForeverCar.com analyzed 1,500 comments on Twitter and Facebook during the last three months to better understand driver priorities when it comes to vehicle repairs. The results were eye-opening as it shows there is a distinct difference in the priority people give to the type of car repair needed on their vehicle.
Added by Carroll Nguyen on September 4, 2013 at 2:21pm — No Comments
Car dealers and manufacturers heavily promote the powertrain warranty to customers shopping for a new or used car. But with longer loan terms and different vehicle repair needs compared with 10-15 years ago, is the powertrain warranty still effective for drivers?
The vast majority of customers shopping for vehicle service protection on ForeverCar.com repeatedly ask questions about the differences between powertrain warranty and bumper-to-bumper coverage.
Added by Carroll Nguyen on August 23, 2013 at 2:12pm — No Comments
From self-driving cars in the service lane to paper-free processes, get ready to embrace the auto dealership of tomorrow. In many cases, tomorrow is already here.
Some auto makers and suppliers are experimenting with autonomous vehicles. When they hit the market, will they drive themselves to the dealership after onboard telematics systems signal it’s time for service?
Added by Jim Leman on May 10, 2013 at 7:30am — No Comments
Groundbreaking program dramatically expands the number of vehicles eligible for certification and increases consumer confidence and purchase protection