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Joe Webb's Blog Posts Tagged 'vendor' (4)

Grading Automotive Website Providers

Disclaimer: I must preface this by saying it not intended to make any enemies or friends. This is not meant to hurt anyone’s business, call out how they perform for their clients, highlight weaknesses or put stock in one product over another. This was nothing more than a simple experiment.



I was out to dinner with my wife recently when I ran into an old college acquaintance. Very quickly I discovered that she works in our industry…

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Added by Joe Webb on July 3, 2012 at 6:44am — 4 Comments

If Support...

If Support…

  • Responded with a call instead of silence
  • Gave you immediate attention instead of a support ticket number
  • Answered the phone immediately instead of a queue
  • Has a queue, then you know something is desperately wrong
  • Responded with action instead of a timeline
  • Categorically ranked your need based on how much it is their fault and handled those first.
  • Wasn’t overseas
  • Is handled with grace and humility instead…
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Added by Joe Webb on May 23, 2012 at 8:30am — No Comments

Who is the Loudest in Automotive?

Very often, the most popular person in the room is the one with the largest microphone.  Sometimes, the person everyone is listening to just has the most important things to say.  Others are recognized just because they are always right there, in your face.  So I ask… who do you think is the loudest in the automotive industry?



I know this is going to be a sensitive subject.  I don’t want feelings to be hurt.  This is subjective.  When you hear the word “loudest”, whom do you think…

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Added by Joe Webb on May 16, 2012 at 7:51am — 4 Comments

Validation and Fruition

I've actively commented on two other great, current blog posts here on ADM.FM - one by Bryan Armstrong and one from Todd Smith. This post is a marrying of the two topics - Vendor Relationships and Social Media Best Practices. Toward the end of this post, you will learn of a specific social media & CRM enhancement that a vendor (Vin Solutions) put into their CRM based on my suggestion - that ties into its own best practice - and something you should get your CRMs to implement as well. Let… Continue

Added by Joe Webb on March 3, 2010 at 12:30pm — 11 Comments

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