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All ADM Blog Posts Tagged 'transactions' (4)

F&I: A Digital Step in the Right Direction

When you give someone the power to give their honest opinion without consequence, you get the truth. 

It’s why studies like the AutoTrader Car Buyer of the Future study are so important. It says that just 17 of more than 4,000 people surveyed…

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Added by CPI Results on March 6, 2018 at 9:21am — No Comments

For Loyalty, All You Need Is Love

As technology has caused a significant shift in consumer interactions and desires, retailers have to follow suit in order to retain the consumers’ business. Customer loyalty is an increasingly fickle thing. And, as convenience has become so easily attainable for today’s consumers, some retailers believe that the only…

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Added by Mike Gorun on November 22, 2016 at 6:37am — No Comments


Influencer
Using Data to Increase Service Revenue

One of the most valuable assets you have at your dealership is your customer database. However, frequently dealers fail to effectively use this information to help achieve more specific marketing goals. While some may use their database to send marketing messages to existing and previous customers in an effort to sell…

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Added by Richard Holland on October 30, 2014 at 5:30am — No Comments


Influencer
Empowered Employees Bring Higher Levels of Customer Service

“The customer is always right” has been the trademark phrase used by businesses in the United States for decades.  By and large, most reputable businesses believe this philosophy to some degree, and put policies and procedures in place to make sure that their customers are treated fairly and effectively when…

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Added by Richard Holland on September 26, 2014 at 6:30am — No Comments

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