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All ADM Blog Posts Tagged 'support' (23)

Is Your Hair on Fire?

"There are two ways of meeting difficulties: you alter the difficulties; or you alter yourself to meet them," ~Writer, Phyllis Bottome.

 

For those of you that know me, or if you have followed my blogs for a while, you probably know that customer service is a passion of mine. I genuinely…

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Added by Veronica Dunford on September 4, 2019 at 7:08am — No Comments


Agency
Benefits of IVR for Your Dealership Business

Interactive voice response (IVR) has been in use ever since the 1970s. It’s one of the rare technologies that are still functional and able to aid businesses. IVR is popular in call centers of car dealerships as it increases productivity and optimize workload.

Saying that IVR just relates to these two areas would be injustice to this amazing concept. In this article, we will explore all the benefits IVR can provide to your business.

How does IVR aid your business? – The…

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Added by Jack White on June 17, 2019 at 2:56am — No Comments

How your financial help can support breast cancer patients

Join AdvantageTec in donating and helping women with breast cancer and look for our ad in Automotive News in October.

In the United States and around the world, October is the National Breast Cancer Awareness Month. During this annual international…

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Added by Thomas F. Jung on September 29, 2017 at 1:10am — No Comments

One Dealership’s Killer Community Support Program

Tom Hawkins, Dealer Principal of Hawkins Chevrolet in Fairmont, MN, a cornerstone of his local community, was searching for a way to provide even more support to his local area. He reached out and identified an area that had both a need and a raving group of supporters -- animal lovers. Being a big animal lover himself, he…

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Added by Mike Gorun on September 13, 2016 at 6:34am — No Comments

When Being a Manager Requires Compassion

The retail automotive world demands a lot, including long hours, working holidays and little flexibility in schedule. Most dealerships require 1 or 2 “bells” per week, (working open to close) and don’t include many weekends off, as Saturday and Sunday are typically busy days, when consumers have time to shop for a vehicle.

A recent…

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Added by Mike Gorun on July 19, 2016 at 6:00am — No Comments

Do You Have A Content Marketing Strategy?

If you’re in business, I’m sure you’ve been introduced to the concept of content marketing.

Experts have advised businesses to produce content for quite some time now for search engine optimization, branding, lead generation and engagement, to name just a few of the many reasons.

 

Content marketing can be powerful, if done…

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Added by sara callahan on May 13, 2015 at 6:00am — No Comments

Scott Volkswagen Sticks with Auto/Mate's DMS for Cost Savings, Customer Service and Streamlined Processes

ALBANY, N.Y. – October 21st, 2013 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that Scott Volkswagen, the largest Volkswagen dealership in New England, has saved more than half a million dollars since switching to Auto/Mate's dealership management system (DMS) in 2006. Scott Volkswagen's employees enjoy Auto/Mate's premier customer service while using the DMS system to streamline processes within their dealership; most…

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Added by Mike Esposito on October 21, 2013 at 8:33am — No Comments

If Support...

If Support…

  • Responded with a call instead of silence
  • Gave you immediate attention instead of a support ticket number
  • Answered the phone immediately instead of a queue
  • Has a queue, then you know something is desperately wrong
  • Responded with action instead of a timeline
  • Categorically ranked your need based on how much it is their fault and handled those first.
  • Wasn’t overseas
  • Is handled with grace and humility instead…
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Added by Joe Webb on May 23, 2012 at 8:30am — No Comments

The Rising Utility of Customer Service Software in the Market

In today’s era, world has become globally aware on account of latest technology and customer support software. Every business is actively participating in transforming the technology of their work place to boost up their present sales and marketing efforts effectively and efficiently. The competition in business world is rising day by day, and to hammer the competition with great customer support software…

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Added by Jeniffer Maben on January 26, 2012 at 11:11pm — No Comments

The Best Car Dealership Websites Engage and Convert

Right now, automotive dealerships across the globe are seeking ways to sell more vehicles in a market that appears to be on the upswing.  2012 will see a majority of dealerships dedicating more resources to their …

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Added by Justin Braun on January 19, 2012 at 7:00am — No Comments

Imagine Boosting Your Dealership Chat Conversion by 64% with 1 Simple Change

Imagine driving more chat conversations than you ever thought possible!  Proactive dealer chat invitations have …

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Added by Justin Braun on January 12, 2012 at 10:46am — No Comments

Inbound Marketing Trends for Automotive Dealerships

Inbound Marketing is the most effective technique to sell vehicles on the Internet and automotive …

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Added by Justin Braun on January 5, 2012 at 8:30am — No Comments

Dealers Beware: 5 Ways to Suck at Inbound Marketing

Inbound marketing is the practice of getting yourself “found” by people already learning about and shopping in your industry.  For dealers, this means …

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Added by Justin Braun on December 29, 2011 at 8:00am — No Comments

Dealers, Why Aren’t You Blogging? 4 Reasons to Create and Leverage a Dealer Blog

“Blogging is the most underutilized yet powerful marketing force that dealers have at their disposal.”



That’s what automotive…

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Added by Justin Braun on December 14, 2011 at 8:00am — 7 Comments

Live Chat Best Practices: 6 Tips to Help Dealers Get the Most Out of Live Chat

Tired of trial and error live chat strategies?

At ActivEngage, we are our own largest customer.  We use the very live chat and real-time analytics reporting software that we sell to dealers every day to engage visitors on our website and to provide the managed live chat service for…

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Added by Justin Braun on November 3, 2011 at 7:30am — No Comments

Live Chat Lessons for Dealers from Jet Blue’s Crisis in Connecticut

 

Stranding 150 customers in a plane for more than 7 hours on the tarmac will definitely piss them off.  Jet Blue’s operations and customer service …

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Added by Justin Braun on November 1, 2011 at 6:55am — No Comments

The Nine Most Important Web Analytics for Dealers to Monitor

You cannot manage what you can’t measure.  As more and more consumers flock to your dealership website, you must focus your attention to optimizing the ease of which your prospects obtain information about you. …

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Added by Justin Braun on October 20, 2011 at 7:00am — No Comments

Live from Digital Dealer 11 in Las Vegas: Day 1 Takeaways

Unable to attend Digital Dealer 11 in Las Vegas but still want to learn about the hot topics and trends being discussed?

As Manager of Social media for ActivEngage, the automotive industry's most trusted live chat managed service and software provider, I am learning

 

so much at DD11 that my head is beginning…

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Added by Justin Braun on October 5, 2011 at 5:50pm — No Comments

The 17 Most Powerful Social Media Tools for Your Dealership

ActivEngage was recently honored to have its CEO and Co-Founder Todd Smith featured as akeynote presenter as the Ignite! Dealer Summit. Todd’s workshop highlighted more than 17 easy to use and powerful online tools and …

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Added by Justin Braun on September 19, 2011 at 9:00am — 6 Comments

An Automotive Chat with Ralph Paglia

Automotive industry thought-leader Ralph Paglia shares what he considers to be the most important skills for dealerships to possess in today’s automotive marketplace.

Ralph Paglia did not intend to have a career in the automotive industry. After taking a job at his friend’s father’s Volkswagen dealership, Ralph found…

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Added by Justin Braun on August 29, 2011 at 9:00am — No Comments

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