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All ADM Blog Posts Tagged 'solutions' (49)

Know Your Customers to Beat the Buy-From-Your-Couch Trend


One of the biggest challenges facing the automotive industry is the way consumers feel about buying cars.  Their overall dispositions have changed, the reasons they purchase and lease have shifted, and the ways in which they want to buy are moving from the showroom floor to the digital world.  All these things are causing a major shift in the way dealerships must…


Added by Joey Little on October 19, 2016 at 1:23pm — No Comments

Balise Auto Group Continues Expansion with Help From Helion Automotive Technologies' IT Improvements

Helion's expertise and scalability of services allows auto group to focus on core business and improve customer experience as it acquires four new dealerships



Added by Erik Nachbahr on October 17, 2016 at 6:30am — No Comments

Car Dealers Are Facing Imminent Threats of Cyber Attack

Car Dealers Must Prepare To Deal with Security Breaches

In August, Timonium, Maryland based Helion Technologies announced that 75 percent of small businesses have experienced at least one security breach within…


Added by Ralph Paglia on October 9, 2016 at 12:30am — 2 Comments

Re-Engaging Employees to Win With Your Customers


You’ve know employees can cost your company a significant amount—much more than most companies want to think about paying.  But what do you stand to gain when you put in the time and effort to truly engage your employees and establish a positive culture throughout your business?


The connection your employees have with your customers is…


Added by Joey Little on October 5, 2016 at 11:39am — No Comments

The Modern Shopper Journey: It’s a Dealer Journey, Too


The modern car-shopper journey has changed.  It’s no longer about spending an entire day—or even multiple days—scouring a variety of dealerships for the right vehicle; instead, it’s about consumers doing smart research, knowing what they want, and determining who can best provide it for them.  Once shoppers have done their online detective…


Added by Joey Little on September 28, 2016 at 8:17am — No Comments

The Dealership Experience: Do Your Customers Like You?

For most people, buying a car isn’t a regular, everyday activity.  It’s an occasion that doesn’t come around all that often, and when it’s time to shop for a new car, consumers expect a great dealership experience.  After all, next to a home purchase, it’s likely the second most expensive purchase for most individuals in the U.S.  Customer expectations and…


Added by Joey Little on September 26, 2016 at 9:28am — No Comments

Helion's Nachbahr Reveals Five Reasons Why Call Flow Becomes Disrupted & How to Handle at AICPA

Timonium, MD – September 26th, 2016-- Helion Automotive Technologies, a leading provider of information techology (IT) solutions for auto dealers, announced today that Erik Nachbahr will present at the AICPA National Auto Dealership Conference. In his session Dealership IT: What Matters Now and in the Future, Nachbahr will share the top…


Added by Erik Nachbahr on September 26, 2016 at 7:11am — No Comments

Get Real: Authenticity = Brand Success

 Consumers are looking for an authentic brand experience, and for your dealership, this means it’s time to get real.  What does it mean to ensure authenticity in your brand?  How do you convey your dealership’s genuine ideals, the ways in which you deliver on your promises to consumers?  For many businesses, it can be a tricky concept, but when you come up with the perfect…


Added by Joey Little on September 21, 2016 at 8:06am — No Comments

43% of Small Businesses Have Been Phished: Is Your Dealership Next?

In the last 12 months 43% of Small to Mid-Size Businesses (SMBs) experienced a successful phishing attack, according to a July 2016 report titled…


Added by Erik Nachbahr on September 20, 2016 at 10:08am — No Comments

Transform Customer Experiences & Stand Out From the Crowd


Picture yourself walking on a crowded New York City street.  Everyone blends in…except for those who don’t.  Those who stand out have one or more characteristics that usually get them noticed—no matter how many people are around.


Now think about all the automotive dealerships out there and about all the vehicles sold.  In 2015, new-car…


Added by Joey Little on September 1, 2016 at 7:48am — No Comments

10 Ways to Help Your Dealership Employees Embrace Change Like Champs


Change is necessary for businesses to grow.  That’s true for the salon down the street, for the local grocery store, and for your dealership.  In order to keep up with consumer wants and needs in the marketplace, it’s important to keep your eyes open and focus on trends that are inspiring shoppers to buy.  Although change is necessary, most people…


Added by Joey Little on August 31, 2016 at 9:26am — No Comments

Smartphones Are a Game-Changer

Smartphones are responsible—in a BIG way—for how the automotive market is changing. Not only are consumers more mobile, they’re also empowered to access more information than ever before while on the go.  They have the power of Google in their pockets, and they aren’t afraid to use it.  Everything from vehicle comparisons to consumer reviews to feedback about specific dealerships is available…


Added by Joey Little on August 25, 2016 at 10:07am — No Comments

Generations That Are Changing It All: Part II


Part II: Generation Z, the Mobile-First Generation


In Part I of this series, The Millennial Mindset, the focus was on millennials and their impact on the marketplace—and not without reason.  The fact that they are over 75 million strong in the U.S. alone gives them…


Added by Joey Little on August 17, 2016 at 8:37am — No Comments

Don't Let Your Employees Bring Personal Devices to Work

Imagine that you are applying for a loan at a bank. As you sit there with the loan officer, you notice that she is using a laptop with an American Ninja sticker on the back of it. You laugh and point, "What's that? Is your bank sponsoring that TV show?" The loan officer laughs and shakes…


Added by Erik Nachbahr on July 13, 2016 at 6:23am — 1 Comment

Helion Technologies Receives Partner Certification from ShoreTel, a Leading Unified Communications Solution for Auto Dealers

Timonium, MD – June 27th, 2016-- Helion Automotive Technologies announced today it has received a UCSE Tier 1 Support Certification from ShoreTel, a leading provider of business telephony and Unified Communications (UC) solutions. As a certified ShoreTel partner, Helion is authorized to work with auto dealers to design, program and implement custom UC systems, provide support for day-to-day operations…


Added by Erik Nachbahr on June 27, 2016 at 6:12am — No Comments

How to Stop Vendor Finger Pointing

One of the most common frustrations I hear from dealership employees is vendor finger pointing. Have you ever experienced anything like this?


Your inventory…


Added by Erik Nachbahr on June 14, 2016 at 6:40am — 1 Comment

Ransomware Attacks on the Rise: What Every Dealer Needs to Know

Imagine coming into work one day, firing up your computer and seeing the following message pop up onto your screen:


Your files have been encrypted by TeslaCrypt. Your documents, photos,…


Added by Erik Nachbahr on May 19, 2016 at 10:35am — No Comments

5 Cool Tips for Car Owners in Hot Places

No one likes standing outside for hours at a time during a heat wave, and neither does your car. If you live in a place where the sun never stops shining, you probably know from experience how dangerously hot cars can get. Avoid the pain of burning your hand from opening a door or putting on…


Added by Meghan Belnap on May 9, 2016 at 1:30pm — No Comments

Get Ready, the Cheese is Moving Again!

The well-known book Who Moved My Cheese tells a story about change; how change is inevitable and how we all need to adapt and adjust our attitudes to change...or perish. In the last ten years the most powerful agent of change in dealerships has been technology. Think about how technology, in all…


Added by Erik Nachbahr on April 27, 2016 at 10:14am — No Comments

Influencer Belittles a Dealer’s Intelligence for the Second Time Around (Only Worse)

edmunds2 I am not sure the folks at would want you to remember, but most dealers still recall back in October the advertisement Edmunds launched on YouTube, entitled “Absurdity of Haggling” which, with no disguise, belittled car dealers by showing a grocery clerk trying to gouge shoppers on items such as bread and squash.  Dealers quickly recognized this and tagged it in social and conventional industry media, and, after…


Added by Elena Ciccotelli on March 16, 2015 at 7:12am — No Comments

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