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All ADM Blog Posts Tagged 'shop' (29)

Got a Broken Tranny? 4 Ways to Fix up Your Car and Get Back on the Road

A transmission that’s broken can leave you out of commission for a while. If your car’s transmission is faulty, you may notice a burning odor. You may even notice frustrating leakage. If you want to continue with your day and week in general, then you need to prioritize repairing a problematic transmission immediately. Ignoring transmission problems…

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Added by Rachelle Wilber on June 21, 2019 at 7:29am — No Comments

Increase Your Marketing ROI with 3rd Party Data

Most marketers think of third-party data as something to be used in conquest marketing. While it's true that we must rely on 3rd-party data to acquire new customers, it's important not to overlook the value of this data in marketing to your current customers.

 

Most companies use only 12 percent of the data they have on hand, which means 88…

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Added by Courtney Evans on June 21, 2019 at 7:16am — No Comments

The Rule of 3: Perfecting Sales-To-Service Handoff

If your dealership is like most, the sales and service side of the house feel like two disconnected islands most of the time. The teams rarely come together unless handling reconditioning or aftermarket accessory installation. But…

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Added by Stephen Coambes on June 20, 2019 at 7:14am — No Comments

Is Ridesharing Always Safe? Hail NO!

Drivers participating in the nation's most extensive ridesharing services are all independent contractors and, as such, are responsible for keeping their own vehicles maintained. After all, if they want to make money as a contracted driver, it seems perfectly reasonable to expect them to oversee vehicle maintenance, performance, and…

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Added by Dan Beres on June 17, 2019 at 7:06am — No Comments

Navigating the Maze of New In-Vehicle Technology

According to a recent article in Automotive News, consumers LOVE the idea of all of this new in-vehicle technology. The problem is that many of them don’t truly understand the intricate features and benefits. There is no way a salesperson can explain each and every technological…

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Added by Dan Beres on June 5, 2019 at 7:07am — No Comments

How to Remove Friction from the Service Drive

Does your service department software remove friction for your customers but add friction for your staff? Perhaps that is why we see so many software companies come and go in this industry.

 

With today’s transformation from a dealership-centric focus to one that is…

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Added by Ujj Nath on February 22, 2019 at 7:00am — No Comments

How the Best Auto Shop Owners Manage Their Garage and Personnel

Some of the best garages are the ones that focus on customer service and employee development. There are other concerns that will crop up when it comes to managing your auto repair shop. Here are some of the methods that you can employ that will give you a leg up on your competition.

Establish Customer Friendly Hours

Having hours that…

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Added by Rachelle Wilber on December 19, 2018 at 7:29am — No Comments

Got Squeaky Brakes? 4 Ways to Determine the Cause

Brakes refer to tools that are responsible for the motions that are associated with cars. If you want to pause a car in motion, you can rely on your brakes. If you want to make it run slowly, you can rely on them all the same. If your vehicle’s brakes are squealing and making unusual sounds out of nowhere, you should zero in on the problem as soon as…

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Added by Rachelle Wilber on December 17, 2018 at 2:04pm — No Comments

Automotive Technicians: 5 Tools to Help You be Successful in Your Job

Being an automotive technician can be a rewarding career. However, there are also a lot of pitfalls that you want to avoid that come along with the territory. It is vital that you have the right tools as an automotive tech. Otherwise you could risk time, injury, and poor job performance. So here are five tools that will help you be more successful in your job.

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Added by Anica Oaks on November 14, 2018 at 1:49pm — No Comments

As Safety Value Increases, So Do Repairs

Technology that helps safeguard…

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Added by Chris Miller on November 13, 2018 at 6:37am — No Comments

4 Ways to Get a Great Rate on Your Car Insurance

Cars are necessities for most Americans, which makes car insurance a necessity also. By the time you add up car payments, gas, repairs, and insurance, many people are spending $500 to $1,000 a month on a vehicle. With that much expense, it’s no wonder people are looking for ways to save…

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Added by Rachelle Wilber on April 3, 2018 at 12:59pm — No Comments

How to Capture More Service Potential from Current Customers

By many historical measures, service opportunities have never been greater for auto dealers.

In the last decade auto sales have boomed, creating an unprecedented service opportunity tailwind for the next decade. More factory scheduled maintenance programs are…

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Added by Scot Eisenfelder on March 20, 2018 at 7:00am — No Comments

Dealership Safety Concerns Aren’t Only About Recalls

Life at a dealership is hectic. There are so many pieces moving simultaneously that it can seem as if you’re living in a real-life version of the classic video game “Frogger,” continuously ducking, dodging and weaving your way through the dealership -- just as everyone else is. Combine sales, service and customer…

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Added by Chris Miller on February 28, 2018 at 6:45am — No Comments

4 Simple Steps for Easy Windshield Replacement

Safety behind the wheel is one of the most important things in the world. Drivers need to keep their brakes in outstanding working order. They need to pay attention to the condition of their windshields as well. If you notice that your windshield is on its last legs, replacement is of the…

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Added by Rachelle Wilber on February 19, 2018 at 9:00am — No Comments

You Think Your Customers are Happy? Do This & Watch How Fast That Changes!

Manufacturers hold dealerships accountable for customer satisfaction and the overall…

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Added by Chris Miller on February 8, 2018 at 6:00am — No Comments

The Art of Turning Complaints into New Customers

The auto industry is…

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Added by Chris Miller on January 31, 2018 at 6:00am — No Comments


Influencer
Auto Repair Shop Marketing for 2018 and Beyond

Looking for new ways to get some advertising out about your auto shop?

There are a ton of marketing ideas out there, but it can sometimes be tricky to find the ones that work well. In addition, some things that might work for another sort of business might not have the same effect on your auto…

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Added by Michael Reid on November 19, 2017 at 5:00am — No Comments

Service Absorption is a Dangerous Number

Service absorption is one of the most…

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Added by Scot Eisenfelder on November 2, 2017 at 5:30am — No Comments

Is Selling A Car More Important Than Preserving A Life?

The Future of Used Car Recalls …

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Added by Chris Miller on October 20, 2017 at 6:47am — No Comments

Human Capital: How Teamwork Can Increase Revenue

One challenge in many dealerships is building an environment where teamwork thrives.

Salespeople are focused on their own individual commissions, not the stores; technicians are focused on the billable hours they produce, not the departments; and F&I managers want their penetration and…

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Added by Chris Miller on August 31, 2017 at 6:30am — No Comments

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