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All ADM Blog Posts Tagged 'services' (21)

Advisors Who Read Minds

By Gregg Manson 

If advisors could read service customers minds, time would be saved, customers’ needs more accurately addressed, and service sales, CSI and retention would all improve. 

Advisors who read minds know that every customer pulling into the drive has on his or her mind that day: 

  1. What do I need or what is wrong with my car?
  2. How much is it going to cost?
  3. When can I get my car back? 

Ability to address these questions in…

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Added by Gregg Manson on June 3, 2014 at 1:00pm — No Comments

Volvo to Integrate Xtime into its New Connected Car Platform, Sensus Connect

REDWOOD SHORES, Calif. — Jan. 10, 2014 —Xtime, the leading cloud-based customer retention platform for automotive manufacturers and dealer service departments, today announced that Volvo Cars of North America will integrate Xtime ServiceTelematics into Volvo’s Connected Car platform, Sensus Connect.

At the 2014 International CES®, Volvo launched Sensus Connect, the automaker’s latest on-board infotainment, navigation…

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Added by Jim Leman on January 10, 2014 at 1:23pm — No Comments

Auto/Mate Announces Superior Integrated Solutions (SIS) is Now Providing Integration Services for its DMS to Dealers

ALBANY, N.Y. – November 25th, 2013 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that Superior Integrated Solutions (SIS), the industry's leading integration provider for auto dealerships, is now providing integration services to facilitate data exchange between Auto/Mate's dealership management system (DMS) and third-party systems in use by auto dealers.

 

"For our customers with software systems in their…

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Added by Mike Esposito on November 25, 2013 at 7:53am — No Comments

WARREN HENRY AUTO GROUP SELECTS THE DIGITAL DEALERSHIP SYSTEM

digital dealership system tv warren henry

WARREN HENRY AUTO GROUP SELECTS THE DIGITAL DEALERSHIP SYSTEM

MIAMI, FL (June 20, 2013) – Warren Henry Auto Group (warrenhenryauto.com) is pleased to announce the selection of the Digital Dealership System (digitaldealershipsystem.com) to provide digital signage and…

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Added by Todd Katcher on June 24, 2013 at 10:30am — No Comments

Supplier Sourcebook Directory to be Released by Dealer Marketing Magazine in March 2013

Dealer Marketing Magazine Announces Auto Dealer Sourcebook and Vendor Directory to be released in March 2013.  Suppliers offering products or services to auto dealers can request listing in the Sourcebook and on the website.

 

Seattle, WA -…

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Added by Ralph Paglia on December 16, 2012 at 4:30am — No Comments

Google’s Survey -VS- Business Rater’s Survey

Google has recently come out with a new Survey feature you can view on www.google.com/insights/consumersurveys/home 

Google clearly states that, “good business decisions require good information.”  Business Rater's tag line is “Consumer Content Creating Better Business.” …

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Added by Dan Weik (pronounced wick) on September 19, 2012 at 1:30pm — 7 Comments

Auto Dealers Taking Advantage Of More Sub-Prime Opportunities

Fewer Delinquencies Boost Sub Prime Auto Loans For Dealers



A larger number of drivers are making their auto payments on time according to Equifax and TransUnion. This will have a significant impact on auto dealers looking to secure sub-prime auto financing for customers:



TransUnion says the number of drivers late on their car payments have dropped by 25%…

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Added by John Sternal on August 28, 2012 at 1:47pm — No Comments

Who's Lazy: Car Dealers or Vendors?

Recently, I read a post on DealerRefresh entitled: "Dealership Employees Blogging in the Land of Unicorns and Rainbows." An odd title that touches on a very important reality -- or at least a perception that has become…

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Added by Timothy Martell on June 13, 2012 at 6:13am — 32 Comments

How did Bristol Toyota Scion create a Valentine’s Day email campaign with a 58% open rate?

Everyone knows Valentine’s Day celebrates the ladies. That’s why Bristol Toyota Scion in Bristol RI, recently used LoyaltyTrac, their service rewards program, to conduct an email campaign centered on Valentine’s Day being “Ladies’ Day”. Colorful, Valentine’s-themed emails were sent to all of their service reward members, with the Subject Line: Be Our Valentine - View Your Gift Inside. The email included an offer: Ladies Receive $15 Off Any Service of $35 or More.…

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Added by Mike Gorun on February 23, 2012 at 7:51am — No Comments

MediaTrac Releases the Auto Retailer’s Ultimate ‘How-to’ Guide to Customer Loyalty & Retention Program Set Up, Management & Measurement

SAN RAMON, CA – June 27, 2011 – Auto retailers using a third-party loyalty program can achieve significant retention increases of 20 percent and more. MediaTrac™, a marketing technology company providing customized frequency marketing, customer loyalty, retention and media tracking programs for auto dealers, today released the new white paper “The Auto Retailer’s Ultimate ‘How-to’ Guide to Customer Loyalty & Retention Program Set Up,…

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Added by sara callahan on June 27, 2011 at 8:16am — No Comments

ActivEngage Deep Thoughts: CRO and Genetic Algorithms

Here at ActivEngage, we are constantly contemplating the future of business on the Internet.  As we strive to provide our clients with thebest live chat service available, we often find ourselves gazing toward the horizon of what is possible.  This is the first installment of a blog series in which we will consider what the Internet is and what the…

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Added by Justin Braun on May 27, 2011 at 8:09am — No Comments

How to Be Disciplined With Your Automotive Marketing

A significant key to your automotive marketing success is discipline.  But how does your dealership create discipline for your organization to ensure that success?  The most effective way to build and encourage discipline is by establishing uniformity and responsibility across all your marketing vendors and internal marketing teams.…

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Added by Stacy Mueller on March 30, 2011 at 7:59am — No Comments

Turning check-ins into opportunities to grow your business and reward loyal customers

Location-based services mapped Location-based social networking services – including Facebook Places, foursquare, Gowalla and the Check-Ins feature on Yelp – are the next big thing when it comes to attracting consumer awareness online. So, can you turn “check ins” into opportunities to grow your business and increase customer loyalty?



At last week’s J.D. Power 2010 Automotive Internet Roundtable I moderated a…

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Added by Mary S. Butler on October 31, 2010 at 12:36pm — No Comments

Location-based services: The hottest segment in social media

By Eric Miltsch



Location-based services check-ins mapped

Welcome to the world of location-based services. These applications are changing the way people experience everyday activities like shopping, eating, traveling, watching a movie or taking a picture.



Location-based service strategies include any application that has the ability to share an individual’s physical location, in real-time, with his or her online social networks. Users are rewarded with badges, stickers or points -- satisfying the… Continue

Added by Mary S. Butler on October 4, 2010 at 10:43am — No Comments

The Dealer Principle - Part 2

The trust we build or loose in the sales transaction is then transferred to the service process. Dealerships should begin to build the service department into their sales process. Customer should be offered an opportunity to talk with the service manager and ask questions about service. The service manager should be the individual that explains the new car warranty to the customer. This will eliminate the chance of confusion and misleading statements by the sales department. If we are truly… Continue

Added by Steven Shaw on September 14, 2009 at 7:00am — No Comments

Lee Harkins is training Service Advisors to Stop Selling the Business

Pssst, I want to tell you a Secret. But you cannot tell anyone. Please keep this under wraps. M5 Management Services™ President and CEO Lee Harkins has gone slightly crazy. He is advising clients to stop selling the business. If the word gets out M5™ will be out of business in its first year of performance coaching and training. I am asking you not to tell other managers or dealers of this secret going on in our organization.



Lee Harkins whose client list reads like a who’s who of… Continue

Added by Steven Shaw on August 18, 2009 at 7:30pm — No Comments

The M5 Team Goes Shooting Today!

On Friday morning the M5 Team headed to the woods today. Susan Burton went fishing. The boys headed out for a morning of intense training of firearms. Then they got to fire some rounds. The team was fully armed with a .22, .40, .45. Glock, a .22 rifle and Lee's competition pistol.



The level of skill and ability ranged from Lee Harkins, fully trained and ranked near the top in the nation in hand gun competitions. Dave Vaden has had training from Lee over the years. Steve Shaw has not… Continue

Added by Lee Harkins on June 12, 2009 at 4:30pm — No Comments

Week At IM@CS: Chats With The Industry

With the year coming to a close, it was time for a bigger perspective break from our traditional focus on smaller companies. This is a look back a the bigger conduits that may not always have had the spotlight, considering the focus on the OEMs, economy and other reasons. IM@CS would like to give credit to the following:



HomeNet: If Jesse Biter and the team at HomeNet don't continue to impress, you're not looking. With everything else they're… Continue

Added by Gary May on December 23, 2008 at 7:00am — No Comments

ADP, Ford plan online services for dealers

Ford Motor Co. has chosen ADP Dealer Services as its partner to provide digital advertising services to its dealerships across the United States. Ford is expected to formally unveil the national plan during dealer meetings this week in Las Vegas. Ford marketing chief Jim Farley has pledged the automaker's support for boosting local advertising. Digital marketing helps dealers reach potential customers with online advertising.



Digital buddies



Ford and General Motors have… Continue

Added by Ralph Paglia on June 14, 2008 at 8:00pm — No Comments

ADP keeps Saturn dealership computing system business

ADP Dealer Services will retain the dealership management system business of 413 Saturn dealerships. General Motors is informing Saturn dealers today that ADP will continue to provide them a system, but dealers will switch to a newer system with more features called w.e.b.Suite 2007.



This migration will begin in the third quarter of 2009 and could take nine to 12 months to complete, said Marty Raymond, GM’s director of global retail programs. Saturn dealers have been using an older… Continue

Added by Ralph Paglia on June 14, 2008 at 12:30am — No Comments

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