Professional Community for Car Dealers, Automotive Marketers and Sales Managers
There are a lot of choices for consumers as far as where to take their vehicle for maintenance. And, while consumers are required to visit franchise dealerships for warranty and recall work, the majority of service revenue lies in regular maintenance. That is why a great and consistent customer experience is so important each and…Continue
Added by Tim Clay on January 11, 2017 at 5:30am — No Comments
Many dealers and managers outside of the service department don’t realize how incredibly busy a service advisor (SA) is throughout their day. Keep in mind that these are front-line employees dealing directly with your customers. They have an extremely important role in the dealership. In fact, it could be argued that a…Continue
Added by Ujj Nath on January 10, 2017 at 6:10am — No Comments
As we make our New Year’s resolutions and reflect on 2016, which was a less than perfect year for our industry, filled with recalls and declining consumer confidence due to lack of parts availability to quickly fix these recalls, I thought it may be a good time to look ahead to 2017. In that spirit, I’d like to offer some simple tips…Continue
Added by Chris Miller on January 8, 2017 at 7:00am — No Comments
Enter your company name and phone at the link below and get your complimentary C.O.R.E. report. You’ll be able to instantly see exactly what customers see online about your business. It’s the first step to establishing a healthy online presence for your brand, attracting new…Continue
Added by Chris Snellgrove on December 28, 2016 at 5:40pm — No Comments
Digital Vehicle Service Contract (VSC) technology provider ForeverCar™ announced today its new dealer-branded VSC sales platform to help dealers sell protection products for buyers of older, higher mileage vehicles while helping dealers recapture “lost” VSC opportunities from prior lead…Continue
Added by Jim Leman on December 28, 2016 at 12:30pm — No Comments
MYTH #1: VDP views are the metric that matters most.
Since when did VDP views become more important than sales? This is not an attempt to…Continue
Added by David Metter on December 15, 2016 at 12:00pm — No Comments
The holiday season is upon us. That means extra money is needed for things such as traveling, presents and decorations.
This time of year is typically when an increasing number of consumers find themselves in a tight financial situation. And, when it comes to unexpected vehicle repairs, lack of funds can put a…
Added by Tim Clay on December 15, 2016 at 6:30am — No Comments
The famous Albert Mehrabian developed a communication model in which he demonstrated that only 7% of what we communicate consists of the literal content of the message. The use of one’s voice, such as tone, intonation, and volume, makes up 38% of the message and as much as 55% of communication consists of non-verbal…Continue
Added by Ujj Nath on December 13, 2016 at 11:00am — No Comments
Today many people are interested in hiring limousine in order to bring their guests to their place in the comfortable manner. For example, imagine if you are conducting a party or if you are getting married, you will definitely invite many people and they will attend the special occasion. Most of the people will be having their own car but some of the people may not have a car and in that situation they will have to prefer any other public transportation services. However, you can simply…Continue
Added by Rahul Paul on December 6, 2016 at 10:30am — No Comments
Not too long ago your service department could rely on seeing customers fairly frequently, but as vehicles have increased in quality, so have the OEM’s suggested service intervals – some are now as much as 15,000 miles between oil changes.
To put this into perspective, in the past, if a customer drove…Continue
Added by Ujj Nath on December 6, 2016 at 6:54am — No Comments
If you’re like most dealers, you may feel that you don’t want to inundate your customers with mail.
However, the issue is that your competitors are most likely sending mail to the same customers that you’re trying so hard not to overwhelm.
It’s difficult to decide whether to mail…
Added by Alexia Henson on November 28, 2016 at 5:00am — No Comments
Partnership enhances customer interaction with auto dealer
service customers, boosting sales and retention
Added by Ujj Nath on November 22, 2016 at 6:05am — No Comments
One click ordering. Buy it now. Same day delivery. Dash buttons where all you have to do is press a button and the item is shipped. You can even place orders through Amazon’s Alexa with a voice command.
Added by Ujj Nath on November 21, 2016 at 6:39am — No Comments
Recently I’ve seen several blogs and articles about the customer experience and an article in Automotive News really caught my attention and sparked my interest. It is all about how seven minutes is far too…Continue
Added by Tim Clay on November 21, 2016 at 5:47am — No Comments
Subaru’s latest WRX and WRX STI has gained a great market over a year. The changes all revolve round the WRX and WRX STI’s infotainment and safety rosters, with every version of Subaru coming with the latest Starlink infotainment system, a 6.2-inch touch screen, Bluetooth, and a backup camera.Continue
Added by Amelia Hill on November 9, 2016 at 1:15am — No Comments
Air is seventy eight percentage nitrogen tire service around just under 20 percent oxygen and the rest is water vapor also CO2 and small concentrations of noble gases similar to neon and argon. We can ignore the opposite gases.First is that nitrogen is less seemingly to migrate by way of tire rubber than is oxygen, this means that that your tire pressures will remain extra stable over the long term. Racers figured out beautiful rapidly that tires stuffed with nitrogen as an alternative…Continue
Added by Rahul Paul on November 7, 2016 at 9:18pm — No Comments
Added by hondaofburleson on November 5, 2016 at 2:00am — No Comments
Humans naturally crave interaction with other humans. However, as technology advances, there is an increasing push by companies to automate as much of their processes as possible. While this is understandable, as it saves on costs, the path technology is taking us down could prove to be a double-edged…Continue
Added by Mike Gorun on October 28, 2016 at 6:56am — No Comments
I recently participated in a customer service loyalty conference – the FCA MOPAR Parts & Service Conference – and…Continue
Added by Tom Cannata on October 21, 2016 at 5:38am — No Comments
Working retail in the auto industry can certainly be taxing. Salespeople work 60-70 hour weeks to make a paycheck. Sales managers do so while also having to manage the sales team, create multiple reports and handle a multitude of tasks -- and the service department is just as overloaded.
Added by Mike Gorun on October 11, 2016 at 5:51am — No Comments