Professional Community for Automotive Marketers, Car Dealers, OEM and Suppliers
It struck me that many times in Customer Service, the person I am engaged with is “learning to shave” with me. What…Continue
In a very interesting dynamic shift, consumers are increasingly changing how they want to interact with businesses for customer…
Added by Mike Gorun on January 23, 2018 at 7:00am — No Comments
In the automotive industry, trust is a must.
No matter if you are a car company, car distributor or a car dealership, trust is essential for building a strong customer-service provider relationship. But it is not something given. You need to earn…
Added by Thomas F. Jung on January 23, 2018 at 2:30am — No Comments
Added by Scot Eisenfelder on January 22, 2018 at 6:30am — No Comments
The Internet has opened access to instant information and new technology…Continue
Added by Ujj Nath on January 17, 2018 at 6:30am — No Comments
In our fast-paced society, some of the things done just a short time ago to impress and retain customers no longer work. Today, business owners can’t always keep on top of the latest and greatest ways to keep their customers loyal. However, there is one thing that hasn’t changed much over the years – personal…Continue
Added by Mike Gorun on January 16, 2018 at 6:59am — No Comments
Added by Scot Eisenfelder on January 15, 2018 at 6:44am — No Comments
Today, when customer experience matters the most, and when the customer is always right, car dealerships need to make customer service their priority. If the customer is not satisfied, you are doing it wrong.
Here is what…Continue
Added by Thomas F. Jung on January 11, 2018 at 12:00am — No Comments
Added by Chris Miller on January 5, 2018 at 6:00am — No Comments
Added by Chris Miller on December 29, 2017 at 6:00am — No Comments
Added by Bill Wittenmyer on December 27, 2017 at 6:30am — No Comments
Added by Chris Miller on December 21, 2017 at 6:30am — No Comments
A trending technology is the use of bots in customer service.
While bots can certainly help companies manage communications faster, sometimes they fail to provide the correct information and consumers just stop…
Added by Ujj Nath on December 21, 2017 at 6:00am — No Comments
Customer satisfaction is one of the most important ingredients for your dealership success. It is plain simple: if you are doing it right, your CSI scores will go up. And if you are not, you should be thinking how to increase it in the future.
Added by Thomas F. Jung on December 15, 2017 at 3:30am — No Comments
Recall Masters’ Christopher Miller warns auto dealers they could be easy targets for aggressive plaintiffs’ lawyers; offers advice to keep them safe
Added by Chris Miller on December 6, 2017 at 5:50am — No Comments
Added by Mike Gorun on December 4, 2017 at 7:30am — No Comments
Added by Scot Eisenfelder on November 29, 2017 at 6:00am — No Comments
Added by Ujj Nath on November 28, 2017 at 6:30am — No Comments
Added by Mike Gorun on November 28, 2017 at 6:00am — No Comments