Automotive Digital Marketing

Professional Community for Car Dealers, Automotive Marketers and Sales Managers

Loading... Be Patient!

All ADM Blog Posts Tagged 'service' (435)

Expand Your Digital Service Marketing Strategy

When a person wants to buy a vehicle, a dealership is the first place they think of. When a person needs to get their vehicle serviced, a dealership is not necessarily the first place they think of. For service, there’s plenty of choices and competition for dealers.

 

That’s why service marketing is…

Continue

Added by Scot Eisenfelder on February 19, 2018 at 6:30am — No Comments

Tennessee Gets a New Recall Law and Consumers Aren’t Happy!

January 1 saw the enactment of Tennessee House Bill 141, to the collective groan of consumers. In a nutshell, this new law prevents consumers from suing car dealers if they purchase a used vehicle with an open safety recall, as long as it was…

Continue

Added by Chris Miller on February 15, 2018 at 5:10am — No Comments

The First Call is the Turning Point

You won’t find the question on a Customer Satisfaction Index survey: “Who made the first phone call during your service visit – you or your service advisor?”

The results would probably tell a story very much in line with the overall CSI score. If the customer…

Continue

Added by CPI Results on February 14, 2018 at 10:00am — No Comments

The Future of Service: A World Without Paper

If you haven’t noticed, a revolution is happening in our society. More and more businesses are going paperless. Airlines issue boarding passes via, email, text message or through a mobile app. Sporting and entertainment tickets are increasingly delivered via email or through a mobile app. Most credit card companies…

Continue

Added by Ujj Nath on February 13, 2018 at 6:02am — No Comments

Four tips when using humor in Customer Service

Humor is a billion dollar industry, and with good reason- it makes us feel good.

In customer service, this is what clients want to feel when they make contact. Not everyone's good at being humorous. It becomes quite evident when you try to execute it mid trying to solve a…

Continue

Added by Rahul Paul on February 8, 2018 at 1:00am — No Comments

Why Are We Using Smoke Signals to Communicate with Customers?

We’re failing. Consumers have moved on yet we’re still trying to do the things that we’ve always done. Fast and efficient communication with consumers is vital to maintaining and growing your dealership revenue. However, many dealerships keep hanging on to the old methods they have grown comfortable with: phone…

Continue

Added by Ujj Nath on February 6, 2018 at 7:01am — No Comments

4 Driving Tips to Help Avoid Dangerous Accidents and Expensive Car Repairs

Driving is an essential activity for many people in modern society. Many do it daily. Driving sometimes feels like second nature to people, too. That doesn’t mean that people should ever ignore safe techniques. Car accidents can be extremely traumatic and hazardous.…

Continue

Added by Rachelle Wilber on February 1, 2018 at 9:30am — No Comments

The Art of Turning Complaints into New Customers

The auto industry…

Continue

Added by Chris Miller on January 31, 2018 at 6:00am — No Comments


Dealer
How does a barber learn to shave?

I came across a quote recently and I cannot remember the author, but I sure remembered the quote. It goes like this; “A barber learns to shave by shaving fools.”

 

It struck me that many times in Customer Service, the person I am engaged with is “learning to shave” with me. What…

Continue

Added by Leonard Buchholz on January 30, 2018 at 7:00am — 1 Comment

Why Consumers Are Navigating Away from Traditional Customer Service

In a very interesting dynamic shift, consumers are increasingly changing how they want to interact with businesses for customer…

Continue

Added by Mike Gorun on January 30, 2018 at 6:00am — 1 Comment

Don’t Eat Tomato Soup with Chopsticks

As a dealership, there are many ways you…

Continue

Added by Mike Gorun on January 23, 2018 at 7:00am — No Comments

Offer trust to your car dealership customers

In the automotive industry, trust is a must.

No matter if you are a car company, car distributor or a car dealership, trust is essential for building a strong customer-service provider relationship. But it is not something given. You need to earn…

Continue

Added by Thomas F. Jung on January 23, 2018 at 2:30am — No Comments

5 Challenges Dealers Face in Growing Service Profits

To grow profits in today’s automotive environment, many auto dealers…

Continue

Added by Scot Eisenfelder on January 22, 2018 at 6:30am — No Comments

Service Departments, Get Ready for the future of Voice!

Consumers are all about convenience.

The Internet has opened access to instant information and new technology…

Continue

Added by Ujj Nath on January 17, 2018 at 6:30am — No Comments

Communication Makes Everything Easier

In our fast-paced society, some of the things done just a short time ago to impress and retain customers no longer work. Today, business owners can’t always keep on top of the latest and greatest ways to keep their customers loyal.  However, there is one thing that hasn’t changed much over the years – personal…

Continue

Added by Mike Gorun on January 16, 2018 at 6:59am — No Comments

Attention Customers…Are You Paying Attention?

One of the biggest marketing challenges is to capture the attention of your intended audience. We are all bombarded with hundreds of marketing messages every day, and to a great degree, we…

Continue

Added by Scot Eisenfelder on January 15, 2018 at 6:44am — No Comments

Make customer service smarter - Forrester analyst Kate Leggett suggests

Today, when customer experience matters the most, and when the customer is always right, car dealerships need to make customer service their priority.  If the customer is not satisfied, you are doing it wrong.

 

Here is what…

Continue

Added by Thomas F. Jung on January 11, 2018 at 12:00am — No Comments

Could Subscription Services & Autonomous Vehicles Solve the Recall Epidemic?

While the struggle to decrease unrepaired recall vehicles on the road…

Continue

Added by Chris Miller on January 5, 2018 at 6:00am — No Comments

Recalls: Perhaps California has the Solution?

It’s always frustrating to read articles…

Continue

Added by Chris Miller on December 29, 2017 at 6:00am — No Comments

The Untold Story of Missed Service Opportunities

When it comes to increasing service revenue, there is no shortage of areas to consider – improving process efficiency, expanding…

Continue

Added by Bill Wittenmyer on December 27, 2017 at 6:30am — No Comments

Monthly Archives

2018

2017

2016

2015

2014

2013

2012

2011

2010

2009

2008

2007

1999

ADMPC is a Network for Car Dealers, Automotive Marketing, Advertising and Management Pros sharing Digital Strategies and Execution Tactics.

Please Consider Automotive Marketing Professional Community Sponsors

ADM Badge

Loading…

Based On Your Interests...

ADM Consulting, LLC

Onsite/Offsite Combination ADM Consulting & Coaching
Select the maximum amount you want to pay each month
$USD
Sign up for

Automotive Marketing Tools

Get ADM Toolbar

Click here to take the ADM Member Survey

Getting too many emails from ADM? Click mailbox below to control which types of alerts and updates you are sent......


Instagram

Top Automotive Marketing Forum Discussions

2. How to Excel at Managing Change!

Posted by Garry House on January 25, 2018

Share the Best Content w/AutoMarketing Community

© 2018   Created by Ralph Paglia.   Powered by

ADM Badges  |  Report an Issue  |  Terms of Service