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All ADM Blog Posts Tagged 'service' (344)

Why Recalls Won’t Ever Go Away: Part 1

Recalls have reached epidemic levels and stretch the resources of everyone involved – dealers, manufacturers and parts suppliers – as well as the patience of consumers faced with a recall, or who contemplate the purchase of a new or pre-owned vehicle. While it may be tempting to imagine a world where recalls aren’t…

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Added by Chris Miller on January 18, 2017 at 8:29am — No Comments


Vendor
Training Is a Service Department’s Best Friend

There are a lot of choices for consumers as far as where to take their vehicle for maintenance. And, while consumers are required to visit franchise dealerships for warranty and recall work, the majority of service revenue lies in regular maintenance. That is why a great and consistent customer experience is so important each and…

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Added by Tim Clay on January 11, 2017 at 5:30am — No Comments


Vendor
Give Service Advisors a Break – It’s Time to Reduce the Noise

Many dealers and managers outside of the service department don’t realize how incredibly busy a service advisor (SA) is throughout their day. Keep in mind that these are front-line employees dealing directly with your customers. They have an extremely important role in the dealership. In fact, it could be argued that a…

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Added by Ujj Nath on January 10, 2017 at 6:10am — No Comments

A New Year’s Resolution to Service Consumers

As we make our New Year’s resolutions and reflect on 2016, which was a less than perfect year for our industry, filled with recalls and declining consumer confidence due to lack of parts availability to quickly fix these recalls, I thought it may be a good time to look ahead to 2017. In that spirit, I’d like to offer some simple tips…

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Added by Chris Miller on January 8, 2017 at 7:00am — No Comments

How Do Consumers See Your Store Online?

Get your Current Online Reputation Evaluation (C.O.R.E.) Report

Enter your company name and phone at the link below and get your complimentary C.O.R.E. report. You’ll be able to instantly see exactly what customers see online about your business. It’s the first step to establishing a healthy online presence for your brand, attracting new…

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Added by Chris Snellgrove on December 28, 2016 at 5:40pm — No Comments


Influencer
New ForeverCar™ Dealer-Branded Extended Service Contract Portal Raises Bar for Customer Satisfaction; Innovation Monetizes Old Leads to Drive New Sales, Service, and Retention

Digital Vehicle Service Contract (VSC) technology provider ForeverCar™ announced today its new dealer-branded VSC sales platform to help dealers sell protection products for buyers of older, higher mileage vehicles while helping dealers recapture “lost” VSC opportunities from prior lead…

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Added by Jim Leman on December 28, 2016 at 12:30pm — No Comments


Influencer
VDP Views are the Top KPI...and Other Data Myths

MYTH #1: VDP views are the metric that matters most.

Since when did VDP views become more important than sales? This is not an attempt to…

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Added by David Metter on December 15, 2016 at 12:00pm — No Comments


Vendor
Keeping the RO in Ho Ho Ho

The holiday season is upon us. That means extra money is needed for things such as traveling, presents and decorations.

This time of year is typically when an increasing number of consumers find themselves in a tight financial situation. And, when it comes to unexpected vehicle repairs, lack of funds can put a…

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Added by Tim Clay on December 15, 2016 at 6:30am — No Comments


Vendor
Texting is not equal to Communication

The famous Albert Mehrabian developed a communication model in which he demonstrated that only 7% of what we communicate consists of the literal content of the message. The use of one’s voice, such as tone, intonation, and volume, makes up 38% of the message and as much as 55% of communication consists of non-verbal…

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Added by Ujj Nath on December 13, 2016 at 11:00am — No Comments

Prefer the suitable limousine service in the locations

Today many people are interested in hiring limousine in order to bring their guests to their place in the comfortable manner. For example, imagine if you are conducting a party or if you are getting married, you will definitely invite many people and they will attend the special occasion. Most of the people will be having their own car but some of the people may not have a car and in that situation they will have to prefer any other public transportation services. However, you can simply…

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Added by Rahul Paul on December 6, 2016 at 10:30am — No Comments


Vendor
Reliability Could Be Your Dealership’s Downfall

Not too long ago your service department could rely on seeing customers fairly frequently, but as vehicles have increased in quality, so have the OEM’s suggested service intervals – some are now as much as 15,000 miles between oil changes.

 

To put this into perspective, in the past, if a customer drove…

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Added by Ujj Nath on December 6, 2016 at 6:54am — No Comments


Vendor
Consistency: Better Than a Crystal Ball

If you’re like most dealers, you may feel that you don’t want to inundate your customers with mail.

However, the issue is that your competitors are most likely sending mail to the same customers that you’re trying so hard not to overwhelm.



It’s difficult to decide whether to mail…

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Added by Alexia Henson on November 28, 2016 at 5:00am — No Comments


Vendor
myKaarma and MDL autoMation Announce Partnership and Integration

Partnership enhances customer interaction with auto dealer

service customers, boosting sales and retention

 

LONG BEACH, Calif., and ATLANTA, GA -- November 22, 2016 -- myKaarma, the cloud based conversational commerce software that’s revolutionizing the auto service industry and MDL autoMation (MDL…

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Added by Ujj Nath on November 22, 2016 at 6:05am — No Comments


Vendor
Customer Service: Your Customers Aren’t Going To Take it Anymore

An Insight into Human-Centric Design

 

One click ordering. Buy it now. Same day delivery. Dash buttons where all you have to do is press a button and the item is shipped. You can even place orders through Amazon’s Alexa with a voice command.



Businesses like…

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Added by Ujj Nath on November 21, 2016 at 6:39am — No Comments


Vendor
Anticipation Is Not What’s Making Them Wait – It’s Inefficiency!

Recently I’ve seen several blogs and articles about the customer experience and an article in Automotive News really caught my attention and sparked my interest. It is all about how seven minutes is far too…

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Added by Tim Clay on November 21, 2016 at 5:47am — No Comments


Dealer
Subaru WRX 2016 - A Sedan for The Car Enthusiast

Subaru’s latest WRX and WRX STI has gained a great market over a year. The changes all revolve round the WRX and WRX STI’s infotainment and safety rosters, with every version of Subaru coming with the latest Starlink infotainment system, a 6.2-inch touch screen, Bluetooth, and a backup camera.





With…

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Added by Amelia Hill on November 9, 2016 at 1:15am — No Comments

There are a few compelling motives to use pure tire service Toronto in tires

Air is seventy eight percentage nitrogen  tire service around just under 20  percent oxygen  and the rest is water vapor  also CO2 and small concentrations of noble gases similar to neon and argon. We can ignore the opposite gases.First is that nitrogen is less seemingly to migrate by way of tire rubber than is oxygen, this means that that your tire pressures will remain extra stable over the long term. Racers figured out beautiful rapidly that tires stuffed with nitrogen as an alternative…

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Added by Rahul Paul on November 7, 2016 at 9:18pm — No Comments


Dealer
How the Vehicle Service Agreement is useful?

Vehicle service agreements are generally designed to cover the unexpected expenses related to maintenance and repairs to the vehicle.

It is purchased by a consumer…

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Added by hondaofburleson on November 5, 2016 at 2:00am — No Comments


Influencer
The Rush to Automation Could Be Detrimental to Loyalty

Humans naturally crave interaction with other humans. However, as technology advances, there is an increasing push by companies to automate as much of their processes as possible. While this is understandable, as it saves on costs, the path technology is taking us down could prove to be a double-edged…

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Added by Mike Gorun on October 28, 2016 at 6:56am — No Comments


Vendor
FCA MOPAR Parts & Service Conference Recap: A Bumper Crop of Pent Up Interest

Going a bit astray from the normal blog of what we can do to change and improve our current processes and offerings in the automotive industry, I’d like to touch on something broader.

 

I recently participated in a customer service loyalty conference – the FCA MOPAR Parts & Service Conference – and…

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Added by Tom Cannata on October 21, 2016 at 5:38am — No Comments

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