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All ADM Blog Posts Tagged 'service' (411)


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Recall Masters Helps Dealership Client Prevail in TCPA Recall Communications Lawsuit

Recall Masters Christopher Miller warns auto dealers they could be easy targets for aggressive plaintiffs’ lawyers; offers advice to keep them safe

 …

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Added by Chris Miller on December 6, 2017 at 5:50am — No Comments


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The Fight Club: Why Your Dealership Should Have One

I know that in writing this article, Im completely violating the first rule of the fight club. 

However, my guess is…

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Added by Mike Gorun on December 4, 2017 at 7:30am — No Comments

Competing Against Nothing

When asked who a…

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Added by Scot Eisenfelder on November 29, 2017 at 6:00am — No Comments


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Poor Communication is Killing your CSI

Are your employees communicating well at your dealership?

At most of the dealerships I have visited they are not!…

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Added by Ujj Nath on November 28, 2017 at 6:30am — No Comments


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The Essential Ingredient to Customer Loyalty

When it comes to customer loyalty, …

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Added by Mike Gorun on November 28, 2017 at 6:00am — No Comments


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Making the Case for Texting Consumer Recall Notices

Technology has made a huge impact upon our modern …

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Added by Chris Miller on November 21, 2017 at 7:00am — 1 Comment


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Warranty Claims and Internal Debits: Stop the Madness!

Let’s cut to the chase. Internal debits from warranty claims are costing dealerships $100,000+ a year.

And, with larger…

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Added by Ujj Nath on November 13, 2017 at 6:30am — No Comments

Preparing for Autonomous Vehicles

For many, autonomous vehicles are synonymous with ride sharing and hence reduced fleet size…

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Added by Scot Eisenfelder on November 9, 2017 at 6:00am — No Comments


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The Most Effective Method To Locate A Decent Car Garage

Finding a decent, dependable car garage that'll charge you a reasonable cost is pivotal to keeping your car roadworthy and your bills within proper limits. These tips will enable you to pick admirably.

Taking care of your car legitimately is crucial. Your prosperity (and maybe life) relies upon it as does the wellbeing of your travelers, kindred street clients, and even people on foot.…

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Added by Bruce Wayne on November 7, 2017 at 1:30am — No Comments

Affinitiv CEO Scot Eisenfelder Challenges Auto Dealers That Service Absorption is a Dangerous Number

Auto dealers would be better served if…

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Added by Scot Eisenfelder on November 6, 2017 at 6:30am — No Comments

Service Absorption is a Dangerous Number

Service absorption is one of the most…

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Added by Scot Eisenfelder on November 2, 2017 at 5:30am — No Comments


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To Improve Customer Experience, Employees Must Own It!

Today’s consumers are fickle and more demanding than ever. 

Why wouldn’t they…

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Added by Chris Miller on October 27, 2017 at 7:00am — 1 Comment


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ELEAD1ONE Inbound Call Center Delivers 70 Percent Service Appointment Set Rate for Gettel Automotive Group

Customer Experience Improvement Drives 15 Percent Increase in Fixed Ops

Atlanta, GA – October 23, 2017 -…

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Added by Bill Wittenmyer on October 27, 2017 at 6:30am — No Comments


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Is Selling A Car More Important Than Preserving A Life?

The Future of Used Car Recalls …

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Added by Chris Miller on October 20, 2017 at 6:47am — No Comments


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Auto Brakedown: What to Do When Your Brakes Cease Functioning

Few situations induce more fear on the road than a car’s brakes suddenly breaking down, especially when the driver is traveling at highway speeds.

If you keep a clear head--admittedly easier said than done--you can nevertheless minimize or avoid damage altogether and get your car…

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Added by Rachelle Wilber on October 13, 2017 at 1:00pm — No Comments

Is Your Service Marketing Budget out of Whack?

Is your service marketing budget out of whack?

And if so, …

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Added by Scot Eisenfelder on October 13, 2017 at 6:30am — No Comments


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One Small Way to Slay the Recall Dragon

With the influx of recalls, two…

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Added by Chris Miller on October 4, 2017 at 6:54am — No Comments


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Electric Vehicles Could be Auto Industry’s Biggest Disruption EVER!

The next evolution in the automotive industry will fundamentally transform dealership service departments… and this one will be big: …

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Added by Ujj Nath on October 2, 2017 at 7:00am — No Comments


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You Had Me at Hello

I've worked in customer …

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Added by Stephen Coambes on September 25, 2017 at 6:30am — 2 Comments

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