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All ADM Blog Posts Tagged 'service' (381)


Influencer
When It Comes to Customers Don’t Judge a Book By Its Cover

Almost every salesperson or manager tha…

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Added by Mike Gorun on August 8, 2017 at 7:00am — No Comments


Vendor
Are you Killing Customers Softly with the Same Old Song?

In a recent…

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Added by Ujj Nath on August 7, 2017 at 6:53am — No Comments


Agency
Caution on the Road: Top 5 Driving Dangers and How to Protect Yourself

There is no doubt that driving is the most common way for people to get around. Every time you get into your car, you hope that you will arrive at your destination without any major incidences. However, driving comes with several dangers and hazards, making it…

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Added by Anica Oaks on July 31, 2017 at 7:45am — No Comments


Influencer
Dealers Best-Suited to Handle Mobility Services | by John F. Possumato, Esq.

Where do dealers fit in the world of car sharing, ride sharing and ride hailing? Is it a big threat or great opportunity? This is a big-picture topic and concerns nothing less than the future of automotive retailing as we know it today.

I’ve thought about and studied this topic as someone with one…

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Added by Elena Ciccotelli on July 24, 2017 at 4:17pm — No Comments

The Ticking Time Bombs Sitting Beneath Every Dashboard

According to the Los Angeles Times, Honda recently released a statement detailing how a Takata airbag killed a Florida man who was working on his 2001 Honda Accord. The vehicle was not…

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Added by Chris Miller on July 24, 2017 at 6:37am — No Comments

Where Do We Go from Here? The Recall Compliance Challenge

Vehicles can easily change hands multiple times over their lifetime. When a recall occurs, it then becomes increasingly difficult for manufacturers and dealerships to notify the current owners, which compounds the problem of low recall compliance. For many vehicle owners, it’s not that they don’t want the recall…

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Added by Chris Miller on July 13, 2017 at 6:30am — No Comments


Vendor
The Princess and the Frog: Does Size Matter?

I’m sure that you’ve all heard the tale of the princess and the frog. In the beginning, the princess despises the frog and doesn’t want to interact with it – especially not to kiss it – but through personal interaction and a little time, the frog wins her over, gets that kiss and transforms into the prince he actually…

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Added by Ujj Nath on July 12, 2017 at 6:40am — No Comments


Influencer
Make a Difference in your Community – Customers Love it!

When it comes to community service, car …

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Added by Mike Gorun on July 11, 2017 at 6:30am — No Comments


Dealer
The Often Forgotten but Most Important Person in Your Dealership

Who is the most important person in your dealership? Every time I ask this question I get different answers ranging from the…

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Added by Bill Wittenmyer on July 5, 2017 at 6:44am — No Comments


Vendor
The Future of Business Is Tra-Digital

As automotive tech vendors increasingly push the importance of bringing the car buying experience online to combat companies threatening disruption, it appears that a couple of…

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Added by Ujj Nath on June 26, 2017 at 6:50am — No Comments

The Hidden & Deadly Side of Airbag Recalls

By now, everyone has…

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Added by Chris Miller on June 20, 2017 at 6:00am — No Comments


Vendor
The Costco Effect and Customer Loyalty

Costco has certainly built a loyal following over the years, even though…

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Added by Ujj Nath on June 19, 2017 at 6:30am — No Comments


Vendor
3 Service KPIs to Review Every Thursday

For service managers, I have found that Thursday is a good day to do a trial close as you get ready for the end of the week. By Thursday you know pretty well where you stand and if you discover problems, you still have two days to get them cleaned up.



A trial close starts with closing every Repair…

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Added by Josh Blick on June 16, 2017 at 6:54am — No Comments


Vendor
Are Your Customers Worth $50?

In every company, at some point in time, customer service mistakes happen. And, they are often magnified by…

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Added by Ujj Nath on June 12, 2017 at 7:09am — No Comments


Vendor
5 Ways to Bring Customers Back for Service

It’s the goal of every service department to enjoy excellent customer retention and loyalty. Other than…

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Added by Ujj Nath on June 6, 2017 at 11:02am — No Comments


Coach
Top 10 Best Airport Chauffeur Services In London

There are many airport chauffeur services in London which are available 24/7 and it’s quite challenging to choose the best airport taxi company. In this article, I’ve listed top 10 airport taxi companies in London which will help you when travelling to London.

  1. Scott's London Southend Airport Travel



    Scott's London Southend Airport Travel…
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Added by Kathy Wheat on June 4, 2017 at 8:52pm — No Comments


Vendor
Service Acquisition Efforts Should Begin with Reviews

I’ve talked in past blogs about …

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Added by Tim Clay on May 31, 2017 at 7:13am — No Comments


Vendor
How to improve service experience in 2017? Try texting!

After a quarter of a century, auto dealerships have finally started realizing that technology works for them, not vice versa. As 2017 has opened the door for innovation, such as virtual reality, but in order to reach this level, the entire car industry needs to…

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Added by Thomas F. Jung on May 24, 2017 at 4:27am — No Comments


Vendor
OEMs: Give Dealers More Autonomy!

While the automotive industry has seen massive technology changes in the last 5 years, there is a continuing trend where some OEMs partner with specific vendors and then take away the freedom of choice for forward-thinking dealers. Mandates are enforced where franchised dealers must choose between 2-3 vendors…

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Added by Ujj Nath on May 19, 2017 at 6:30am — No Comments


Vendor
3 Quick Tips for Handling Declined Service

Service customers frequently decline some, or all the recommended services, which can be very frustrating to advisors.

While
it shouldn’t be a service advisor’s job to “find” things to recommend, it’s certainly their job to notify and counsel customers about any areas…

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Added by Tim Clay on May 12, 2017 at 7:30am — No Comments

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