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All ADM Blog Posts Tagged 'service' (371)

The Hidden & Deadly Side of Airbag Recalls

By now, everyone has…

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Added by Chris Miller on June 20, 2017 at 6:00am — No Comments


Vendor
The Costco Effect and Customer Loyalty

Costco has certainly built a loyal following over the years, even though…

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Added by Ujj Nath on June 19, 2017 at 6:30am — No Comments


Vendor
3 Service KPIs to Review Every Thursday

For service managers, I have found that Thursday is a good day to do a trial close as you get ready for the end of the week. By Thursday you know pretty well where you stand and if you discover problems, you still have two days to get them cleaned up.



A trial close starts with closing every Repair…

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Added by Josh Blick on June 16, 2017 at 6:54am — No Comments


Vendor
Are Your Customers Worth $50?

In every company, at some point in time, customer service mistakes happen. And, they are often magnified by…

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Added by Ujj Nath on June 12, 2017 at 7:09am — No Comments


Vendor
5 Ways to Bring Customers Back for Service

It’s the goal of every service department to enjoy excellent customer retention and loyalty. Other than…

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Added by Ujj Nath on June 6, 2017 at 11:02am — No Comments


Coach
Top 10 Best Airport Chauffeur Services In London

There are many airport chauffeur services in London which are available 24/7 and it’s quite challenging to choose the best airport taxi company. In this article, I’ve listed top 10 airport taxi companies in London which will help you when travelling to London.

  1. Scott's London Southend Airport Travel



    Scott's London Southend Airport Travel…
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Added by Kathy Wheat on June 4, 2017 at 8:52pm — No Comments


Vendor
Service Acquisition Efforts Should Begin with Reviews

I’ve talked in past blogs about …

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Added by Tim Clay on May 31, 2017 at 7:13am — No Comments


Vendor
How to improve service experience in 2017? Try texting!

After a quarter of a century, auto dealerships have finally started realizing that technology works for them, not vice versa. As 2017 has opened the door for innovation, such as virtual reality, but in order to reach this level, the entire car industry needs to…

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Added by Thomas F. Jung on May 24, 2017 at 4:27am — No Comments


Vendor
OEMs: Give Dealers More Autonomy!

While the automotive industry has seen massive technology changes in the last 5 years, there is a continuing trend where some OEMs partner with specific vendors and then take away the freedom of choice for forward-thinking dealers. Mandates are enforced where franchised dealers must choose between 2-3 vendors…

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Added by Ujj Nath on May 19, 2017 at 6:30am — No Comments


Vendor
3 Quick Tips for Handling Declined Service

Service customers frequently decline some, or all the recommended services, which can be very frustrating to advisors.

While
it shouldn’t be a service advisor’s job to “find” things to recommend, it’s certainly their job to notify and counsel customers about any areas…

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Added by Tim Clay on May 12, 2017 at 7:30am — No Comments

Why are Consumers So Ambivalent About Bringing Recalled Vehicles into Your Dealership?

There are currently more than 63 million recalled vehicles still on US roads and highways, which is surprising when you consider that recall repairs are at no cost to the consumer. So, why are consumers so apprehensive about bringing you their recalled vehicles? Do consumers hate going to the dealership that…

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Added by Chris Miller on May 12, 2017 at 6:30am — No Comments


Vendor
Top Tips to Find Perfect Mechanic for Your Car

Owning a car brings on the responsibility to take care of it. Regardless of how much you care for your car, there will be a time when you will need a mechanic to carry out some repairs. There will be a long list of mechanics in your locality and all of them promise to be reliable and skilled in their profession. However, not all of them are perfect for your car, and this is also one reason why numerous people are not happy with their…

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Added by Evan Javier on April 28, 2017 at 11:00pm — No Comments


Vendor
The Answer to Future Service Business: Technology & Convenience

According to an article in Tire Business, it is essential for automotive service repair facilities to adopt and embrace technology. Last year was the first year…

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Added by Tim Clay on April 26, 2017 at 7:00am — No Comments


Vendor
Convenience: The Biggest Factor in Increasing Service Revenue & Retention

Convenience is one of the biggest factors that influences customers when choosing where to take their vehicles for service. For the younger generation it even trumps price. Independents know this and it is one of their key marketing messages, along with speed of service.

 

Dealers tend to fall behind in this…

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Added by Ujj Nath on April 20, 2017 at 6:28am — No Comments

Is a Reasonable Consumer Expectation Too Much to Ask?

Imagine feeling ill enough to visit the local hospital. Most of us identify the hospital as the one place that has the combination of diagnostic technology, patient history, the knowledge and the skilled clinicians in one location. In order for physicians to accurately diagnose your ailment, they take blood samples…

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Added by Chris Miller on April 7, 2017 at 6:30am — No Comments


Influencer
Dealers Flock to Digital Dealer 22 to Demo ForeverCar’s Innovative Vehicle Service Contract Sales Tool

CHICAGO, IL, April, 04, 2017 – Vehicle service contracts remain important revenue generators for auto dealers. They provide useful safety and budget protection benefits for consumers that purchase them for new and used cars. VSC closing rates average 35-40%; exclude lease and cash customers who don’t buy service contracts and that’s a lot of opportunities that dealers are leaving on the table.…

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Added by Jim Leman on April 4, 2017 at 12:36pm — No Comments


Vendor
The Customer’s Time is not yours so Stop Thinking it is!

Some dealership personnel tend to do things that really boil down to just CYA stuff. A customer comes into the service drive and is made to wait while their vehicle is inspected for scratches, dents or dings, which can take a few minutes --- time a customer doesn’t have.

The most valuable currency on the planet…

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Added by Ujj Nath on April 4, 2017 at 6:38am — No Comments


Vendor
3 Ways Business Intelligence Delivers ROI

Is data your best friend or your worst enemy?

 

Why do I ask? Well, if you work in a dealership, chances are good that you either review or are responsible for creating reports on a regular basis. For principals and managers, reports reveal important information such as how many units your dealership has…

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Added by Josh Blick on April 3, 2017 at 5:52am — No Comments


Influencer
Self-Serve Portal Sells and Finances Higher Mileage VSCs Without F&I Lifting a Finger

By Brooke Fernandez

 

Radical dealership technology should automatically engage and satisfy customers. It should increase business through traditional and new channels – all along the customer’s purchase journey. It must generate income and repeat business 24/7 without requiring hands-on staff time.

 …

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Added by Jim Leman on March 31, 2017 at 9:01am — No Comments


Vendor
Proper Choice of Communication: The Key to Customer Satisfaction

According to a recent article in…

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Added by Ujj Nath on March 27, 2017 at 6:39am — No Comments

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