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Joe Webb's Blog Posts Tagged 'sales' (4)

Not Wrong, but Different

Inevitably, pricing is a necessary aspect to a customer’s decision. They do their research online and expect to receive answers to their pricing questions. While many of us old folks were groomed to avoid pricing when on the phone or email with shoppers, evolution has thankfully adapted us to the practice of giving out a discounted price in advance of their visit. However, pricing questions no longer begin and end with the price of the vehicle. Shoppers want more from you? Do you give it to…

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Added by Joe Webb on October 22, 2013 at 2:13pm — No Comments

Don't Be an Answering Machine

While training a 13-store dealer group this week, I had the pleasure of meeting a salesperson and manager who assured me they were tip-top at taking sales calls. I was ecstatic. It isn’t everyday you’re brought in to advance dealerships in need of Internet and phone help and immediately run into someone that has such confidence in their expertise that it would (if I believed them) eliminate their need for any training. How wonderful. (I hope you can accept the…

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Added by Joe Webb on August 16, 2013 at 12:29pm — 2 Comments

The Probability of Accountability

I arrived roughly 10 minutes early to train a new dealer client last week.  I meandered around the showroom trying to get a feel for who they were as a store and how they presented their dealership brand.  That’s when I came across a salesperson sitting at his desk with a very familiar CRM…

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Added by Joe Webb on December 5, 2011 at 4:30am — 11 Comments

The Media's Negative Effect on the Car Industry

I was thumbing through my Sunday morning Chicago Tribune (yes, I still get the paper - don't know why as I read it online before ever cracking open the usually-soggy paper) and came across an article about the uptick in automotive sales. It mentioned that a rebound was occurring. I found the article refreshing. No, not because I was enlightened with new information, but that there was ANY positive news about car sales. Media rarely reports any positive messages regarding our industry. We've… Continue

Added by Joe Webb on July 17, 2009 at 7:27am — 3 Comments

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