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All ADM Blog Posts Tagged 'sales' (786)


Vendor
Training is Managing

When I first began selling cars my training consisted of: “This is the new car lot, this is the new car manager, this is the used car lot, and this is the used car manager. When you need to have a car appraised, you fill out this form and take it to this manager to approve and then you drive the car here. We will let…

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Added by Kit Rogers on March 18, 2016 at 4:30am — No Comments


Influencer
How Dealerships Can Stay Afloat in the Aftermath of Natural Disasters

The residents of Missouri and Illinois had a rough start to 2016 after the…

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Added by David Metter on March 17, 2016 at 9:07am — No Comments


Vendor
Bad Credit? Time to Roll out the Red Carpet

The car business is a people business. Because of that, dealerships see customers from a variety of backgrounds, income levels and credit histories. And, for a salesperson or manager, there’s nothing more disheartening than to spend a lot of time with a customer just to discover that they are credit challenged. Despite…

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Added by Paul Moran on March 11, 2016 at 6:08am — No Comments

Power Minute #5: Which Vehicle Segment Championed Feb. 2016?

The positive retail sales momentum from the beginning of the year continued on into February.

Which segment helped lead the way as the industry growth champion?…

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Added by Kris Rosychuk on March 10, 2016 at 11:30am — No Comments


Influencer
Are Your Salespeople Evergreen or Shedding Customers?

An excellent article on Customer Experience Insight shared an analogy that resonated with me as it can be applied to automotive salespeople. The article compares salespeople to trees and states that only 10 percent of…

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Added by Mike Gorun on March 8, 2016 at 5:53am — No Comments


Vendor
Herd Your Way to More Sales

How many times have you been driving to someplace new in your vehicle – say to a concert – and, as you get closer, you end up following the large group of cars, as you assume they are going to the concert too, and that they know where they’re going?

This phenomenon is called the “herd mentality” and is…

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Added by Paul Moran on February 26, 2016 at 5:19am — No Comments

Power Minute #4: Dealers Can Impact the In-vehicle Technology Conundrum

J.D. Power research finds that problems related to audio, communication, entertainment and navigation (ACEN) are on the rise.

How can dealers help mitigate the impact of these issues?…

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Added by Kris Rosychuk on February 25, 2016 at 5:30am — No Comments


Influencer
Automotive Dealership Internet Phone Sales Training-Outbound Sales Calls-J.R. Batchelor

J.R. Batchelor 

(913) 439-9947

Automotive Dealership Internet Phone Sales Training-Outbound Sales Calls-J.R. Batchelor



Training automotive dealership on the effective use of incoming and outgoing sales calls and the importance of follow up with incoming automotive dealership Internet…

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Added by J.R. Batchelor on February 24, 2016 at 9:58am — No Comments


Influencer
Win Customer Loyalty One Customer at a Time

In today’s environment, consumers demand more personal attention and expect tangible appreciation for their business. Loyalty programs, great customer experiences and expedient solutions to problems are no longer luxuries, but expectations.

 

Every loyal customer seems to have a different reason for why…

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Added by Mike Gorun on February 23, 2016 at 6:01am — No Comments

Power Minute #3: Auto Retail Sales, Growth in Near Future?



The automotive industry was able endure the snow storm that hit the Eastern seaboard last month, growing retail sales.

  

But, how will such growth impact auto retail sales in the upcoming months?…

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Added by Kris Rosychuk on February 22, 2016 at 1:00pm — No Comments


Vendor
Gorillas, Balloons and Wavy Tube Men. Oh My!

Our industry does a lot with gimmicks. You’d be hard pressed to drive through an auto mall or other area dense with dealerships and not see balloons, giant inflatable gorillas or wavy tube men. On nice days, we attempt to lure shoppers in with hot dogs and sodas. We incentivize test drives. We offer…

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Added by Paul Moran on February 11, 2016 at 2:58am — No Comments


Vendor
Your Employees May Be Doing Social Media but Do They REALLY Know How to USE It?

Social media has many advantages in today’s digital world. And, leveraging these social media accounts and platforms through employees enables your dealership to reach local customers through the networks of these employees.

 

Many salespeople use social media to promote themselves and increase awareness…

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Added by Paul Moran on January 29, 2016 at 5:49am — No Comments


Influencer
Benefits Of Having An BDC At Your Dealership

Added by J.R. Batchelor on January 27, 2016 at 6:10pm — No Comments


Vendor
Unchain Your Sales Force: Why you Need A Mobile CRM

What’s the most time-consuming part of making a sale? More often than not, it’s the paperwork: dragging the customer inside to input information…involving sales managers who are stuck in their offices desking deals...getting trade-in information down on paper to input into the appraisal tool, which is back in the…

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Added by John Bottone on January 25, 2016 at 4:27am — 1 Comment


Coach
Selling a Vehicle is a Breeze without SSN or DOB

One of the biggest issues facing dealerships in the sales process is compliance. There are a number of pitfalls dealers face. Many of these have to do with “transparency.” This basically means being certain the dealership personnel treat everyone the same -- especially when matching them up with the correct financing.…

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Added by Ken Luna on January 25, 2016 at 3:58am — No Comments

Power Minute #1: After A Record Sales Year, What's Ahead in 2016?

We can all appreciate the record automotive sales year that 2015 brought with it. But, what's ahead for the auto retail industry in 2016?

Watch this brief "Power Minute" video to gain a quick look at the December 2015 sales report and what’s projected for…

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Added by Kris Rosychuk on January 21, 2016 at 12:00pm — 1 Comment


Vendor
GM Launches Online Used Car Sales – What’s This REALLY Mean?

I’ve talked plenty of times about disrupters entering our industry in an attempt to take sales and market share away from dealers.

The Carvanas, Beepis and Vrooms dangle carrots of lower prices and better buying experiences and tempt consumers to try a new way of purchasing their next vehicle. Now, it appears, at…

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Added by Joe Orr on January 19, 2016 at 6:30am — 1 Comment


Vendor
Are Your Listening Ears On? ‘Cause It’s About to Get Loud

An undeniable shift is happening in our industry. One that will change how we operate forever. It’s all about delivering on the customer experience with a true online buying process. AutoNation saw it. And, Carvana, Beepi and other start-ups are gaining traction. In addition, other vendors within our industry have…

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Added by Paul Moran on January 15, 2016 at 3:48am — No Comments


Vendor
“Clicks-to-Bricks” Express Auto Retailing Is Coming

Today, technology must create a customer journey that allows a consumer to buy online, or start online, and pick up right where they left off in the showroom.

The technology exists to accomplish this. Proof of that is right in front of our eyes in the Carvanas, Beepis, Vrooms and other such companies. They’re already…

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Added by Bruce Thompson on January 4, 2016 at 5:30am — No Comments


Influencer
The ROI of Customer Experience

An interesting study conducted by MaritzCX and published on CustomerThink relays how dealers should care about – and invest in – the creation of a better customer experience in their stores.

 

While customer experience can be vague, and…

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Added by Mike Gorun on December 22, 2015 at 6:26am — 2 Comments

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