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All ADM Blog Posts Tagged 'sales' (615)

The Simple, Yet Most Important Word

Recently, I conducted one of my sales seminars where I spoke about ideas that center around the following skill sets — sales, people, life and marketing. Some of the attendees at the program had been to three, four or more of my seminars in the past. In listening to the results of many of the repeat attendees, it struck me like lightening what the most important word I heard over and over in their successes: action.

 

In a series of recent sales meetings, I explained a…

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Added by Mark Tewart on February 10, 2014 at 8:30am — No Comments

What Business Are You In?

What business are you in? “The car business” would probably be your normal answer. I would invite you look deeper into that question. Rarely, is your first answer to that question your most accurate answer. The majority of businesses fail, or fail to reach their potential, because the owner and managers haven’t figured out the most important and most basic question: “What business are we in?”

 

Saying you are in the car business seems logical. However, that answer does not stir…

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Added by Mark Tewart on February 7, 2014 at 8:30am — No Comments

Sales Training: Diplomatic Immunity from Unreasonable Expectations

Recently, I was asked to make an appearance as Ms. Florida Forestry Queen.  Unfortunately there was no clear leadership and miscommunications abounded.  Even the day of the event, it was not clear what was going to transpire.  I tried to be prepared for anything.   After the event, I received this…

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Added by Stephanie Young on February 6, 2014 at 11:00am — No Comments

The Most Important Decision of Your Life

On November 19, 2005, a day after having surgery, I was diagnosed with squamous cell carcinoma cancer. I would compare receiving the news to going to the dentist and being numbed. However, this numbed my whole body. For 20 minutes I rushed through all kinds of thoughts and emotions – shock, anger, “why me?” questions, sadness.

 

After the 20 minutes, I made a big decision. I decided to live. I decided that all of the emotions and thoughts I was experiencing were not supporting…

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Added by Mark Tewart on February 6, 2014 at 8:30am — No Comments

Can I Trust You?

When you have a first encounter with a customer, they are usually wondering one simple question. Can I trust you?

 

There are three stages of buying:

1. Character and Trust

2. Emotion

3. Logic

 

I don’t know that one stage is more important than the other but I do know that the trust stage usually happens first. When you build a house and the foundation is weak, no matter how nice a house you build it comes…

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Added by Mark Tewart on February 5, 2014 at 8:47am — No Comments

The Service Advisors "6 Steps to Happy Bank Deposits"

Here is a simple way to make more every month. 

It's called the "6 Steps to Happy Bank Deposits" and it goes like this.

1st, write down what you make per month…

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Added by Leonard Buchholz on February 5, 2014 at 7:41am — No Comments

"This is a Dictatorship, not a Democracy".. Ugh!

"A Dictatorship.  That's How the Business Works!"…

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Added by Tom Vann on January 29, 2014 at 7:30am — 30 Comments

That Was A BLAST : NADA 2014 Recap

 

This years NADA was definitely one for the books. Taking place in one of the best cities in America, New Orleans, LA. The times to be had were extremely fun and the information we gathered on the auto industry was insightfully eye opening.

The convention center was like a massive maze of everything auto with our friends being scattered…

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Added by Josh Knutson on January 28, 2014 at 7:39am — No Comments

Is Training Truly a Priority At Your Dealership?

 

I had a new salesperson in a dealership call me and the main thing that we talked about was how training was nonexistent at the dealership that he worked at.  It reminded me of how years ago when I joined the automotive industry I was sat in a room with four other people and the sales manager told us…

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Added by J.R. Batchelor on January 22, 2014 at 6:32pm — No Comments

Help Green Peas Make Greenbacks Fast!

Finding the right individuals to succeed in car sales remains a challenge for the industry. Too many green peas wash out early and NADA reported in February 2013 that there is a 40% sales turnover rate in the USA. Sometimes they fail because they lack the fortitude and energy it takes to sell the volume of cars required to earn a livable income, which is $59,340 annually at dealerships. All too often green peas quit prematurely because most everyone fails to adequately train…

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Added by Jeff Cotton on January 20, 2014 at 7:36am — No Comments

It’s Almost NADA 2014 And We’re Pumped!

 What To Expect : Future Trends To Solve

Its that time of year again, when we all gather in the largest building NADA find and consume everything auto. As we approach one of the biggest conferences of the year we take a look at what to expect.

Technology has the pedal to…

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Added by Josh Knutson on January 14, 2014 at 7:00am — No Comments

2013 Mobile Year In Review

A Reflection On Mobile In 2013 And Where The Industry Is Headed In 2014

Mobile has gained some major horsepower in the automotive industry in 2013, and with technology continually expanding at rapid rates, 2014 is sure to be one for the…

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Added by Josh Knutson on January 8, 2014 at 6:30am — No Comments

Why Every Dealership Should Have A Giant Inflatable Gorilla

One of the challenges that dealers and managers face when analyzing their marketing budgets is sourcing traffic.

Do you find anomalies in your sources when reviewing the sourcing of your store’s traffic?

Is every customer being reported in your CRM as…

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Added by Mike Gorun on January 7, 2014 at 10:30am — 2 Comments

Start the Year with Good Cheer!

Each year, I make the pilgrimage from coast to coast to spend time with my family.  It is a journey I greatly anticipate as I find myself not only home sick, but in need of family time after a few months away.  I eagerly anticipate my work day to end and the voyage to begin with a dash to the airport.  This delight usually melts away like a snowman standing in the sun by the time I make…

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Added by Stephanie Young on January 2, 2014 at 8:30am — No Comments

The Five Keys to Success

Do you want to be more successful? You can achieve greater success if you begin to follow certain secrets that blow open the doors that are closed for you now. I am comfortable in saying that all people have some closed doors that limit their achievement. What are the doors that I am talking about and how can you open them?

 

The doors are a metaphor for the gateways to successful achievement. The keys are the secrets that unlock them and allow you move forward faster and with…

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Added by Mark Tewart on December 31, 2013 at 8:00am — No Comments

Why New Year's Resolutions Fail

When you read the title to this article, did it make you wince? Did it make you a little angry? For most of you, you have already let your resolutions go to the wayside with empty promises. The good news is that you can achieve most, if not all, of your resolutions.

 

First of all, words are cheap. You must truly decide. You are who you decide to be at any given moment. When you truly decide to achieve something, you begin to walk, talk and act more like that person who…

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Added by Mark Tewart on December 30, 2013 at 8:00am — No Comments

Make Money Mondays with Sean V. Bradley - Special Edition With General Sales Manager Charlie Kearns



http://www.automotivedigitaltraining.com 856-546-2440

Make Money Mondays with Sean V. Bradley - Special Edition With General Sales Manager Charlie…

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Added by Sean V. Bradley on December 30, 2013 at 7:59am — No Comments

Turning Satisfied Into Loyal

Every day we hear about customer satisfaction. Companies do surveys to find out how satisfied their customers are with the service they received. Some even go so far as to reward employees with bonuses or prizes based on satisfied customers.

 

That’s just wrong. ‘Satisfied’ is the lowest level…

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Added by Al Mosher on December 30, 2013 at 5:32am — No Comments

The Right Way and The Wrong Way

During the analysis and evaluation we conduct prior to starting a training program the question of ethics and standard business practices we train on usually requires some explanation. In other words, Dealer Principals and General Managers want to hear from us that we conduct our training programs ethically and professionally.

If I were to stand in a room full of Dealer Principals and ask "Who in here believes that the best way to take care of a customer is to sell extra or un-needed…

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Added by Leonard Buchholz on December 27, 2013 at 10:06am — 3 Comments

Stop Being A Loser and Be A Leader

In my 30 years in the business, I have never seen such a lack of civility, leadership and professionalism in the automotive industry. You can find managers anywhere, but developing leaders is a much more challenging task. Managers are integral, but leaders are essential. It does not take character, guts or vision to manage things, but it takes all three to lead people.

 

Here are common characteristics I see quite often from managers in dealerships…

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Added by Mark Tewart on December 27, 2013 at 8:00am — No Comments

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