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All ADM Blog Posts Tagged 'sales' (615)

Is The Road to the Sale Obsolete? by Jim Ziegler

Is The Road to the Sale Obsolete?

A lot of conversation these days by 'New Age' - 'Next Gen' - car people saying the 'Old School' sales processes are no longer valid with today's consumers.

 …

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Added by James A. Ziegler on November 15, 2011 at 3:30pm — 29 Comments

Staying on the 'Road to the Sale'

An in-depth report based on interviews with 250,000 customers of more than 250 dealerships tells us customers most often walk without buying because we wandered off or away from our Road to the Sale.

 

We’d like to believe…

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Added by Kurt Kubicki on November 14, 2011 at 11:00am — 7 Comments

Get connected with your staff and the Internet!!!!!!!

I am currently an upper level manager in a top 20 new car franchise in the nation. I feel as though it would not only assist myself, but possibly others within the industry to see what and where other dealers stand in the nation with an on going informational blog.



My goal is to make this somewhat of a twenty group free for all, with the conversations open to all levels of professionals in this amazing career. That is correct, I am looking for the outlook of everybody within your… Continue

Added by Sean McKinnon on November 12, 2011 at 6:30am — No Comments

Just Saying Thanks

Even trainers have days when the message is not about how to sell a car or increase gross.  There are plenty of things much more important than that.  While the passion for training is what drives my colleagues as well as myself, today is different.  Monday morning I will be in a dealership helping hire and train, but today is a day to step back and acknowledge those who contribute so much more.

As a veteran who served as Viet Nam was winding down, I am so much happier at the respect…

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Added by John Fuhrman on November 11, 2011 at 4:19am — No Comments

A Haircut AND Sales Training

After more than a few weeks on the road, I needed a haircut.  I've been blessed (or cursed) with a full head of hair that grows very fast.  I am not all that keen on having my hair cut in spas, salons, etc.  But I do admit that going to the franchise Sports Clips is fun in a manly way.  You get to watch ESPN and they give you a massage after your cut.  And, I really like the hot towel on my face.

Because it's my birthday this month, I received an email from Sports Clips reminding me…

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Added by John Fuhrman on November 9, 2011 at 11:03am — No Comments

Excellence Is Entry Level

Winter 1982.  I was the F&I manager for a Chrysler, Plymouth, Jaguar, Deloreon dealer. (One of my better career moves.)  It was also a time that was very troubling for Chrysler.  They had gotten their loan (bailout) from the government and had cut back on their field support.  We got the memo that some of each dealership staff would volunteer for the New York Auto Show.  Each of us would have to go to the city and spend two hours at the Chrysler booth. (And we still had to pay for our…

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Added by John Fuhrman on November 7, 2011 at 5:31am — No Comments

Live Chat Best Practices: 6 Tips to Help Dealers Get the Most Out of Live Chat

Tired of trial and error live chat strategies?

At ActivEngage, we are our own largest customer.  We use the very live chat and real-time analytics reporting software that we sell to dealers every day to engage visitors on our website and to provide the managed live chat service for…

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Added by Justin Braun on November 3, 2011 at 7:30am — No Comments

Live Chat Lessons for Dealers from Jet Blue’s Crisis in Connecticut

 

Stranding 150 customers in a plane for more than 7 hours on the tarmac will definitely piss them off.  Jet Blue’s operations and customer service …

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Added by Justin Braun on November 1, 2011 at 6:55am — No Comments

AOA Supplier Digital Network Launches: Aftermarket Suppliers Join Digitally with Dealerships to Increase Accessories Sales

izmocars’ industry first brings suppliers, re-stylers, installers and dealers together to better coordinate parts updates, pricing, ordering and installation; Supplier dealer orders increase nearly 400% after only two months on network

Las Vegas, NV - izmocars (http://www.izmocars.com) today announced that it will unveil the revolutionary AOA Supplier Digital Network at this week's 2011 SEMA show in Las Vegas. The new…

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Added by Crystal Hartwell on October 31, 2011 at 11:49am — No Comments

You Can't Stop At The Beginning

This is my first day back after a five week road trip.  I had the priviledge of working with some top dealers to help them staff their sales team with trained recruits.  But, that can also be a curse if the dealer simply sends them on to the floor, wishing them luck, adn hoping for the best.  My job and that of many of my colleagues at other companies is to help new people build a solid foundation for each of the dealers to build upon.  In other words, I am only the beginning.

When…

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Added by John Fuhrman on October 31, 2011 at 6:05am — No Comments

Changing "I Know" to "I Care"

When you think about all that goes in to creating a professional in the auto industry, what comes to mind?  Usually things like, training, dedication, persistence, confidence and motivation come to mind.  All of these are important and valuable components essential for any professional, but they can't be effective without the one element that ties it all together.  You have to care.  Smarter people than I have…

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Added by John Fuhrman on October 21, 2011 at 3:48am — No Comments

The Nine Most Important Web Analytics for Dealers to Monitor

You cannot manage what you can’t measure.  As more and more consumers flock to your dealership website, you must focus your attention to optimizing the ease of which your prospects obtain information about you. …

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Added by Justin Braun on October 20, 2011 at 7:00am — No Comments

DMEautomotive Makes Customer Loyalty Easy for Dealerships

New ‘card-free’ program eliminates usual loyalty program hassles with turnkey process that allows dealers to focus on selling, rather than implementation

 

Daytona Beach, FL -- October 19, 2011 – DMEautomotive, the industry leader in science-based, results-driven automotive marketing, today announced a new affordable “card-free” customer loyalty program for auto dealerships designed to eliminate the usual…

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Added by Crystal Hartwell on October 19, 2011 at 5:34am — No Comments

The Process Is The Process

When you are working a deal, how do you direct your sales people?  Do you insist they follow your steps to the sale?  Regardless of whether you have 8, 10 or even 12 steps, you have a specific process to increase the chances of success in selling and retaining that customer for a long time.  So, why don't you do that when…

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Added by John Fuhrman on October 18, 2011 at 6:52am — No Comments

CAR-Research XRM Appoints Patrick Kelly as President & COO



 

Houston, Texas, October 18, 2011CAR-Research XRM, a single-source CRM solution uniquely branded as; “XRM, Exceeding CRM”, today announced the appointment of…

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Added by sara callahan on October 18, 2011 at 6:22am — No Comments

Southside Financial Group Launches National Subprime Loan Portfolio Program



Southside Financial Group Launches National Subprime Loan Portfolio Program to Help Franchised and Independent Auto Dealers Achieve Greater Liquidity

 

Arlington, Texas, October 17, 2011 -- Southside Financial Group (http://www.southsidefg.com), an active purchaser of auto finance receivables, today announced the launch of a…

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Added by sara callahan on October 17, 2011 at 5:05am — No Comments

Rules of Engagement: Following Up on Social Media Leads

There’s a lot of talk about Social Media ROI.  Blogs and books and discussions are everywhere about how to measure it.  For dealerships, I’ve found one simple… Continue

Added by Kathi Kruse on October 15, 2011 at 6:58am — 3 Comments

What Is Google Doing By Summarizing VDP Data in Search Results?

I always try to keep this community up to date with the latest search trends and changes in Google.  We have been noticing some interesting "summary" pricing results on certain search queries that include automotive classified websites.

If you look at the search results shown below, Google is pulling out VDP data, and summarizing this data is the SERP.  We have a good idea why this is happening but the answers would…

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Added by Brian Pasch on October 14, 2011 at 7:00pm — 2 Comments

Rural Kentucky Dealership Becomes Accessories Sales Champion with izmocars AOA: Dealership on Track For $700,000 in Accessories Revenue in 2011



Dry Ridge Toyota featured on the September cover of Dealer Magazine

 

Izmocars (…

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Added by Crystal Hartwell on October 10, 2011 at 9:30am — No Comments

Live from Digital Dealer 11 in Las Vegas: Day 1 Takeaways

Unable to attend Digital Dealer 11 in Las Vegas but still want to learn about the hot topics and trends being discussed?

As Manager of Social media for ActivEngage, the automotive industry's most trusted live chat managed service and software provider, I am learning

 

so much at DD11 that my head is beginning…

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Added by Justin Braun on October 5, 2011 at 5:50pm — No Comments

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