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All ADM Blog Posts Tagged 'reviews' (94)

Want the REAL Reasons Women Buy from their Salesperson?

Welcome to Women’s Wednesday!

Dealers who “get it” know that the key distinction in optimizing sales to women is having exceptional sales advisors who offer exceptional service. But what does…

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Added by Anne Fleming on April 16, 2014 at 7:00am — 15 Comments

Relevancy of Reviews with Women: Timing is Everything

Welcome to Women Wednesdays!

Have you ever walked into a store or visited their website and seen an award that says “Voted #1 in 2010”?

Doesn’t that beg the question and make you wonder what happened since then; who has won it this year?

This situation can be likened to when car dealers have a lapse in (getting) consumers reviews on dealer review sites

– like Google, Yelp, Dealer Rater, Women-Drivers.com etc.  On our site, we have some dealers with…

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Added by Anne Fleming on April 2, 2014 at 4:14pm — No Comments

Top Reasons Women Buy from Car Dealerships (Hint: Price is NOT #1)

Welcome to Women’s Wednesday. When women perceive they are not treated the way they expect at car dealerships, 65% leave and do not return. That’s a lot of business walking out the door and buying down the street. What can your dealership do to turn more browsers into buyers? We compile a lot of data from dealer reviews, and below are the top three reasons women buy from the dealership they do.

1.Treatment by Sales Person

How well women are treated is the…

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Added by Anne Fleming on March 19, 2014 at 7:00am — 2 Comments

Breaking the Imbalance of Women Executives at Car Dealerships: Breaking the Gender Gap?

Whether it’s the film industry or the auto industry, the shift in lead roles is hard to miss. The 2014 Oscars that took place a couple of weeks ago was truly a revelation of the changing gender role trends in films. More than one film nomination had strong female leads, enjoying almost all the air time as opposed to…

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Added by Anne Fleming on March 18, 2014 at 9:18am — No Comments

Are You Optimizing Sales With Women Customers? Really?

Welcome to the inaugural Women’s Wednesday blog. As the leader in connecting women+families with Certified car dealers, look for brief educational tips and nuggets from us to weave into your sales and service practice to expand your sales to women. With our deep vertical expertise, we are here to assist with suggestions to make doing business with women a natural, core value and expression at your dealership. With that, let’s begin:

While women influence over 80% of all car purchases,…

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Added by Anne Fleming on March 12, 2014 at 10:12am — 1 Comment

2014: The Year of Women and Reviews

A Win for Engaged Dealers

Earlier this year, JD Power reported that more than one third of buyers are using car dealer review sites to help them determine where to purchase their next vehicle. Buyers no longer want to go from dealership to dealership; they value their time. According to Pew Research, an estimated 80 percent of Americans will have smart phones by the end of 2014; it won’t be long until that “one-third” becomes 50 percent. No wonder there are so many dealer review…

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Added by Anne Fleming on January 2, 2014 at 12:41pm — No Comments

Service Reviews: Why You Need To Pay Attention Now More Than Ever

Most dealerships understand the importance of online reviews, in general, for their stores. Consumers are increasingly turning to the Internet to research dealerships before selecting one. This includes researching not only sales-related reviews, but also service.  Yet, most dealerships focus most of their…

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Added by Richard Holland on November 22, 2013 at 4:57am — No Comments

Do or Do Not. There is No Try. – 4 Rules to Responding to Angry Customers

In business, you are what you are perceived to be. 

Your customers not only have their own opinions of your business, but they can also influence other potential customers. How you actually run your business is certainly important. Just as important,…

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Added by sara callahan on November 13, 2013 at 7:00am — 4 Comments

Do Dealers Need to Respond to EVERY Customer Review?

By Mary-Kelly Gaebel

Is your dealership sending the message that you expect 5-star reviews... OR that you just have too much time on your hands?

 

There's a great…

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Added by Cobalt on September 3, 2013 at 10:30am — No Comments

Breaking News – Yelpers Now Able to Post Reviews from Mobile Devices



Mark Clagett, Cobalt Reputation Management Specialist
by Mark Clagett, Reputation Management Specialist


Yelp's been busy this…
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Added by Cobalt on August 16, 2013 at 3:00pm — No Comments

News from Google: Customer Reviews Now in Search Ads



Josh Escusa, Cobalt Reputation Management Specialist
by Josh Escusa, Reputation Management Specialist


Google Software Engineer Kumar Dabbiru…
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Added by Cobalt on August 4, 2013 at 7:00pm — No Comments

Gallup says 70% of Americans negative about their jobs...

A friend alerted me to this article about a recent Gallup poll that I frankly found alarming. 

CHALLENGE:

Step into the tower for just a minute, have…

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Added by Ryan Leslie on June 25, 2013 at 11:29am — No Comments

Is your online reputation being managed before it creates reviews on Google or Yelp?

You’ll always hear me say, “the minute you’ve lost your perspective as the consumer, you’ll never have any perspective as a marketer.”  Whether you’re actually a marketer or a businessperson of any kind in any industry whatsoever, the same rule applies.  Online reviews don’t just “appear,” and much like a doctor’s advice after a heart attack, “the signs were there, we just didn’t see them or they were ignored.”  There is a process by which online reviews come to be published…

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Added by Camille Forte on June 21, 2013 at 11:30am — No Comments

Your Dealership's Worst Review

Chelsea Shearer, Cobalt Reputation Management Specialist

by Alicia Ruggles, Reputation Management Specialist
 …

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Added by Cobalt on June 17, 2013 at 10:00am — 3 Comments

This post has been edited for content...

Have you ever found yourself up late at night watching a movie that has been edited for content?

Some dubs are better than others, but it doesn't take a lip reader to know that "Yippee Kay Yeah, Mr. Falcon" may not have been in the original script of Die Hard. Here is another classic from Snakes on a Plane:

When responding to a negative review…

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Added by Ryan Leslie on June 12, 2013 at 12:48pm — 6 Comments

How To Manage Your Dealerships Online Reputation & Reviews

 

Original VIDEO Here

 

A common fear from dealers and business owners a like is people putting up BAD reviews on places like Google, Yelp, and DealerRater about their store.

Dealers try…

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Added by Kevin McKillop on June 3, 2013 at 9:00am — 13 Comments

Customer Service Never Starts with the Customer

Employees will treat your customers EXACTLY the way you treat them. If your employees are well cared for, they will focus on being good to your customers.

customer service

This is why, according to Shep Hyken,  the secret to building a customer service culture is not to start focusing on customers, but rather employees. He says that great companies "hire the right people to fit into the culture. They train them both technically and on how to…

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Added by Ketty Colom on May 29, 2013 at 7:37am — No Comments

Last Week's Google+ Updates: What They Mean for Your Dealership



Kaitlyn Bender, Cobalt Reputation Management Specialist
by Kaitlyn Bender, Reputation Management Specialist



By this point, we all know that the Google+ platform is ever-changing. So last week's updates should come as no surprise. We've done our best to break down the recent changes and highlight the most…

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Added by Cobalt on May 23, 2013 at 6:30am — 2 Comments

How To Successfully Avoid the Dreaded Yelp! Review Filter

Post Written by Trevor Sumner, President & Founder of LocalVox

Yelp’s review filter drives both Yelp’s value and its greatest frustration among car dealers.  Invariably people complain when good reviews are filtered out, although not when bad ones are filtered, of course. But what makes Yelp…

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Added by Stephen Murphy on April 19, 2013 at 8:30am — No Comments

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