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All ADM Blog Posts Tagged 'review' (25)

Is Going Above & Beyond Really the Path to Customer Loyalty?

Most executives believe that providing an excellent customer experience will increase customer loyalty. Many companies are known for it and stand out as examples of how to win business and loyalty – Nordstrom, Zappos and Apple come to mind. While providing an excellent customer experience is certainly more likely to…


Added by Richard Holland on January 29, 2015 at 7:00am — No Comments

Don’t Kill The Messenger

Customer complaints happen. No matter how much a business wants to provide great customer service, there are times when the dominos aren’t lined up exactly right. The chain breaks somewhere, preventing the last domino from falling. For the most part, customers understand that businesses aren’t perfect. It certainly…


Added by sara callahan on October 29, 2014 at 5:30am — No Comments

3 Ways to SUPERCHARGE Your Dealership’s Online Marketing

Recently, Dataium, the world’s largest compiler of online automotive shopping behavior, released a guide on the top 7 ways dealers can improve their online marketing. We’re going to look at 3 that we feel are top priority.

Don’t Forget Mobile

“During major shopping seasons, 1/3 of all dealer traffic came from mobile…


Added by Amanda Meuwissen on September 16, 2014 at 8:23am — 1 Comment

Your Most Important business Asset Is?

What's your most important asset as a local business?

Normally I would answer this in an instant and say that your list of customers and prospects as well as your relationship to that list is your most important business…


Added by Bobby Hunt III on September 11, 2014 at 12:00pm — No Comments

The Transformation of Public Relations Firms

A lot of people have the misconception that a public relations firm simply deals with the media while churning out press releases. While this may have been closer to the truth in the past, the digital age has greatly transformed the opportunities available to gain exposure for clients. Great PR firms have capitalized…


Added by sara callahan on December 30, 2013 at 10:30am — 1 Comment

Danny Benites, GM Of Greg Lair Buick GMC Will Be a Panelist At Internet Sales 20 Group Los Angeles

The Internet Sales 20 Group will be in Los Angeles, November 12, 13 and 14.

You DO NOT want to miss this…


Added by Sean V. Bradley on September 8, 2013 at 7:17pm — No Comments

How to Remove Unacceptable Yelp Reviews

I hear this question frequently from our clients and prospects; “How do we get rid of outrageous reviews that are lies, slander, defamation, or out of bounds with the guidelines of Yelp?” Answer? Submit a request for removal…


Added by Jerry Hart on July 31, 2013 at 4:25pm — No Comments

Your Dealership's Worst Review

Chelsea Shearer, Cobalt Reputation Management Specialist

by Alicia Ruggles, Reputation Management Specialist


Added by CDK Global on June 17, 2013 at 10:00am — 3 Comments

How To Successfully Avoid the Dreaded Yelp! Review Filter

Post Written by Trevor Sumner, President & Founder of LocalVox

Yelp’s review filter drives both Yelp’s value and its greatest frustration among car dealers.  Invariably people complain when good reviews are filtered out, although not when bad ones are filtered, of course. But what makes Yelp…


Added by Stephen Murphy on April 19, 2013 at 8:30am — No Comments

Your Online Reputation Is Hurting Your Customer Retention: 6 Tips To Create Customer Loyalty and Maintain Your Online Reputation

Statistics show that a customer who has a good experience will tell 4 to 5 people. However, a customer who has a bad experience will tell more than 20. In addition, they will usually leave a negative review to go with that word of mouth to leave a permanent…


Added by Mike Gorun on March 5, 2013 at 5:00am — 15 Comments

Internet Battle Plan XII Review - Atlanta Georgia - January 16th 2013 - Sean V. Bradley's Notes...

Sean V. Bradley Speaking At The Internet Battle Plan In Atlanta

 (Here is my Slide Deck Presentation)…

Added by Sean V. Bradley on January 23, 2013 at 8:00am — No Comments

3 Ways Online Reviews Help Your Business SEO

These days, when someone is interested in a business, it is easy for that person to find a wealth of information on that business just by searching the Internet. Not only is it possible to browse your business website to get a good idea of what you offer, buy potential customers can also use reviews of your business to make the important decision of whether or not they want to work with you. This has very obvious implications when it comes to earning new customers . . . but did you know that…


Added by Rick Mosca on December 26, 2012 at 9:00am — No Comments

3 Helpful Tips to Make Sure Your Online Reputation is Protected!

Your dealerships online reputation can literally make or break your business success.  Why’s that?  Because, statistically speaking, around 90 percent of all consumers use the Internet to research businesses when they are looking for a product or service. …


Added by Rick Mosca on December 22, 2012 at 1:00pm — 18 Comments

Automotive Internet Sales Coordinator (BDC Rep) Makes 201 Appts. 134 Shows & 76 DELIVERIES!

I am BEYOND proud of John Hinderer Honda and their AWESOME Business Development Center!!

And ESPECIALLY Rob Stewart. Rob is a new employee at the dealership (less than 4 months). He had no prior automotive sales experience. This man made almost 3,000 phone calls himself, he followed the Dealer Synergy process EXACTLY and POOF! He is responsible for almost 80 units getting delivered LAST MONTH!

I have been in Automotive Internet Sales for…


Added by Sean V. Bradley on November 2, 2012 at 10:30am — 7 Comments

Thank You To Everyone That Helped Make The Interent Sales 20 Group In Chicago a HUGE Success!

The Internet Sales 20 Group

Recently the Internet Sales 20 Group just concluded in…


Added by Sean V. Bradley on November 1, 2012 at 2:30pm — 3 Comments

Do Hyundai Cars Suck? Is Hyundai A "Throw Away Car"? Robert Wiesman Answers Your Question(s)

Do Hyundai Cars Suck? Is Hyundai A "Throw Away Car"? Robert Wiesman Answers Your Question(s)...

About Robert Wiesman

I believe in my product…

Added by Sean V. Bradley on October 31, 2012 at 5:30pm — 7 Comments

Want to get more happy customers to write reviews about your dealership?

You might want to re-think the ask

You want to increase the number of reviews written about your dealership on online consumer and automotive review sites, right? The first step in any review-building initiative is developing a system or process for consistently asking satisfied customers to write reviews. But if you want to accelerate your results, maybe it’s time to take another look at how you are positioning the…


Added by Kristen Judd on August 17, 2012 at 5:11am — No Comments

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