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Jim Leman's Blog Posts Tagged 'retention' (2)

Service Customers Want Transparency, Control

Wards Dealer Business - Competitive prices and fixing it the first time are important to dealership service department customers. Yet, service that stops there falls short of building loyalty.

What customers also want from their dealership are transparency, choice and control, say fixed-operations experts and dealers.

“In fixed operations for …

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Added by Jim Leman on October 14, 2013 at 8:14am — No Comments

If Grilled Cheese Ruled the World

By Boyd Warner, AutoAlert

Sometimes, in our multitask-focused world, simplicity gets lost. New bells and whistles add zip as well as complexity, but often achieve the same results available from a simpler, easier approach. Such innovation might even put progress in reverse. Consider the following:

  • Automated operators:

    Is a “Press one if…” easier and simpler for a consumer than a live human answering and directing…
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Added by Jim Leman on July 18, 2013 at 12:30pm — No Comments

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