Professional Community for Car Dealers, Marketing, Advertising and Sales Leaders
I've been on the Internet side of this business for 14 years. The first portion of that time was spent trying to get buy-in from top management. The last portion has been spent getting buy-in from the sales staff.…Continue
For all of us who remember the sales floor before the Internet, we remember when we were King. We knew more about selling cars and had more information than any customer. We manipulated the customer like a piece of clay. We made huge commissions off of customers that had no idea what they should be paying for a car. Dream of forever.
Those days are long ago and far away. …Continue
2012 – the year that makes or breaks you! This is the year of natural selection… survival of the fittest.
2011 was to be the year of digital, and in many…Continue
I’ve heard it said, “A good reputation is more valuable than money.” That’s not always easy to follow when you’re in need of a few bucks and you’re working a deal, but I think most people agree with it in principle.
Here’s an even better one. “A good reputation can earn you money.” Yes!Continue
Added by Tom Gorham on December 5, 2011 at 9:00pm — No Comments
What To Do About A Bad Review
We’ve all talked about bad reviews and what to do about them. The consensus is that you answer them in a constructive way that shows others that you are concerned about an unhappy customer.
Asking that customer to contact you shows you are ready to try and find a solution to…Continue