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All ADM Blog Posts Tagged 'reputation' (108)

The Recruiting Campaign-Brand Image Correlation

In most markets, those seeking jobs are also those buying your goods and services.   So how should companies engage with these candidate/consumers while navigating changes in shifting age demographics, new recruiting tools and the desire for a strong positive candidate centric recruiting experience?

Here are four tips to improving your…

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Added by Stephanie Young on July 8, 2014 at 7:13am — No Comments

Top 7 #AutoMarketing Priorities

Every year around this time, dealerships find themselves making decisions about how to move forward with their marketing. The NADA Convention is often a starting point for the decision-making process; whether you go or not, the post-NADA whirlwind is a great time to grab the latest and greatest from the…

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Added by J.D. Rucker on January 23, 2014 at 1:30am — No Comments

The Transformation of Public Relations Firms

A lot of people have the misconception that a public relations firm simply deals with the media while churning out press releases. While this may have been closer to the truth in the past, the digital age has greatly transformed the opportunities available to gain exposure for clients. Great PR firms have capitalized…

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Added by sara callahan on December 30, 2013 at 10:30am — 2 Comments

The New Google Maps Experience





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Added by Cobalt on December 26, 2013 at 9:30am — 5 Comments

Service Reviews: Why You Need To Pay Attention Now More Than Ever

Most dealerships understand the importance of online reviews, in general, for their stores. Consumers are increasingly turning to the Internet to research dealerships before selecting one. This includes researching not only sales-related reviews, but also service.  Yet, most dealerships focus most of their…

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Added by Richard Holland on November 22, 2013 at 4:57am — No Comments

Do or Do Not. There is No Try. – 4 Rules to Responding to Angry Customers

In business, you are what you are perceived to be. 

Your customers not only have their own opinions of your business, but they can also influence other potential customers. How you actually run your business is certainly important. Just as important,…

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Added by sara callahan on November 13, 2013 at 7:00am — 4 Comments

Empowered Employees and Pizza: A Success Story

Creating a great customer experience in your business requires work. Not only does it require work, it also requires both buy-in and trust. In Gallup’s “2013 State of the American Workplace Report”, they found that a…

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Added by Richard Holland on September 5, 2013 at 8:22am — No Comments

Do Dealers Need to Respond to EVERY Customer Review?

By Mary-Kelly Gaebel

Is your dealership sending the message that you expect 5-star reviews... OR that you just have too much time on your hands?

 

There's a great…

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Added by Cobalt on September 3, 2013 at 10:30am — No Comments

Breaking News – Yelpers Now Able to Post Reviews from Mobile Devices



Mark Clagett, Cobalt Reputation Management Specialist
by Mark Clagett, Reputation Management Specialist


Yelp's been busy this…
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Added by Cobalt on August 16, 2013 at 3:00pm — No Comments

Reputation Management: The Two Most Critical Items

The Opinions in this blog are mine alone and not the opinions of who I work for… In case that isn’t clearclick here.

People always ask me what does it take to be successful in Online Reputation Management?  Or what are some basics I need to do to manage what my customers say about me? My answers at times have been very long winded. I would…

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Added by Micah Birkholz-1:16Digital Media on August 13, 2013 at 12:30pm — 2 Comments

New Google Maps Means New Ads and New Focus on Reviews

Are you ready for the new Google Maps?  Make sure you’re well positioned to take advantage of new opportunities to reach car buyers.  

Google made their new Maps product public this week, and the changes are fairly substantial.  The layout is cleaner, fullscreen and more modern -- but more importantly, the revamped maps relocate business listings from the left sidebar directly onto the map …

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Added by Matthew Kolodziej on July 23, 2013 at 7:52am — 1 Comment

Google Changes Their Online Review Experience ... Again

For those keeping track, Google just recently made their second change to their Online Review experience in 14 months. These changes are important for you to be aware of as they have a huge impact on Google search results and how your business appears to shoppers out on the Internet. Below I have provided a summary of the changes and how they might be impacting your business. If you have any questions about these changes and how they might impact your business, feel free to email me,…

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Added by Vickie Gibbs on July 22, 2013 at 3:12pm — 2 Comments

Changing Your Image Is Hard but Possible

Frequent travelers have many choices when choosing airlines. Some choose an airline for their frequent flier benefits; some for their convenient routes or frequent itineraries and some have airlines chosen for them by their companies. For many years, Delta Airlines has been at or near the bottom of almost every…

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Added by Mike Gorun on July 16, 2013 at 6:32am — No Comments

When it comes to Email Targeting it's about Quality not Quantity.



Melissa Mangold, Virtual Marketing Representative @ ADP
by Melissa Mangold, Virtual Marketing Representative at ADP

 

You’ve just…

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Added by Cobalt on June 25, 2013 at 8:57pm — 1 Comment

Gallup says 70% of Americans negative about their jobs...

A friend alerted me to this article about a recent Gallup poll that I frankly found alarming. 

CHALLENGE:

Step into the tower for just a minute, have…

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Added by Ryan Leslie on June 25, 2013 at 11:29am — No Comments

Revealing Reputation Management Study by eReputationBUILDER's Jerry Hart

An article from Michael Fertik inspired me to study dealership reviews and how the data can be…

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Added by Jerry Hart on June 24, 2013 at 5:30pm — 3 Comments

Is your online reputation being managed before it creates reviews on Google or Yelp?

You’ll always hear me say, “the minute you’ve lost your perspective as the consumer, you’ll never have any perspective as a marketer.”  Whether you’re actually a marketer or a businessperson of any kind in any industry whatsoever, the same rule applies.  Online reviews don’t just “appear,” and much like a doctor’s advice after a heart attack, “the signs were there, we just didn’t see them or they were ignored.”  There is a process by which online reviews come to be published…

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Added by Camille Forte on June 21, 2013 at 11:30am — No Comments

Your Dealership's Worst Review

Chelsea Shearer, Cobalt Reputation Management Specialist

by Alicia Ruggles, Reputation Management Specialist
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Added by Cobalt on June 17, 2013 at 10:00am — 3 Comments

How To Manage Your Dealerships Online Reputation & Reviews

 

Original VIDEO Here

 

A common fear from dealers and business owners a like is people putting up BAD reviews on places like Google, Yelp, and DealerRater about their store.

Dealers try…

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Added by Kevin McKillop on June 3, 2013 at 9:00am — 13 Comments

What to Do When It Hits The Fan

In my last article, I discussed what a Public Relations firm does. One of those tasks, which I hope you never need but is important to understand, is crisis management. Not every company is going to go off the deep end like…

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Added by sara callahan on May 29, 2013 at 3:30am — No Comments

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