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Brent Albrecht's Blog Posts Tagged 'repuation' (1)

How to manage bad reviews

Excellence in customer service is a goal all businesses should strive to achieve. There are many advantages to a business when they reach the point where great service becomes an everyday offering. The strongest benefits being customer loyalty, repeat purchases and the resulting word of mouth advertising. However, even with strict standards and detailed service programs in place, bad reviews can happen. As much as we would like to be perfect,we can’t be 100% of the time. Employees occasionally… Continue

Added by Brent Albrecht on October 19, 2011 at 9:15am — No Comments

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