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All ADM Blog Posts Tagged 'repair' (37)

Dangerous Recalls May be Leaving your Service Lane Unrepaired

In my last few blogs, I’ve discussed how to handle recall customers and why dealers should embrace them rather than be afraid of them. We’ve also reviewed new and used car recalls, along with the applicable laws and consequences for any failure to comply. The one area I haven’t yet discussed is recalls in your service…

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Added by Chris Miller on June 24, 2016 at 7:31am — No Comments

Making Fans of Recall Customers: Nothing Worth Having Comes Easy (Part 2)

  • In Part 1 of this series, I detailed the existing dealership viewpoint when it comes to consumers and the obstacles dealers are facing as related to…
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Added by Chris Miller on June 3, 2016 at 5:00am — 2 Comments


Agency
Auto Overhaul: Five DIY Projects You Can do yourself

Do-it-Yourself projects for the car are not for everyone. New cars are complex machines with computers that usually keep them tuned-up and zooming along. For the first year or two, you probably won’t need to do anything for your new baby except visit the occasional car wash and oil…

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Added by Brooke Chaplan on May 7, 2016 at 9:30am — No Comments


Coach
Your Best Leads Are the Free Ones

Most dealers I know spend around $30, or more, per lead to drive more sales customers into the store. In many cases these leads contain little information that is actually useful to help close the customer. And, not all the information is accurate – perhaps the email is good but the phone number is not. It’s no…

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Added by Tony Orlando on May 2, 2016 at 5:45am — 1 Comment


Agency
Common Repairs You'll Probably Need after a Fender Bender

Did you know that fender benders account for 75% of all accidents?

Though common, nothing changes how shocking these small accidents can be. Make sure you can get the police report for an insurance claim.…

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Added by Brooke Chaplan on April 19, 2016 at 1:30pm — No Comments

Power Minute #6: Dealer Service with Auto Recalls Impacts Customer Satisfaction

Customer satisfaction with dealer service related to an automotive recall declines for the first time in 6 years.

Watch video >…

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Added by Kris Rosychuk on April 15, 2016 at 7:00am — No Comments


Vendor
8 Ways to Make Your Auto Repair Shop Website Stand Out

Just because every car on the road needs maintenance once in a while, it does not mean that you don't have step up your game when it comes to your auto repair shop's website. Websites can sink a business or become an amazing way to get more customers. Here are 8 ways that you can use web design elements to make your car repair shop's website stand out from the crowd.

 

Lots of White Space in Layout

White…

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Added by Bjorn Wallman on April 10, 2016 at 3:20am — No Comments

Getting A Car Paint Job – What Can Possibly Go Wrong

Single stage paint jobs are not intended for prestigious showroom or displays but are great for complete paint jobs on cars that just need to look better. Single stage colors also have the advantage of being very close in match to the original colors but since the whole car is usually being repainted, an exact match is generally not absolutely critical.…

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Added by Rahul Paul on March 9, 2016 at 10:59pm — No Comments


Agency
5 Signs it is Time for New Tires on your Car

Your tires are said to be the most important safety feature on your car. They are, after all, the only part of your car that actually touches the road. Because they are so important when it comes to being safe when driving, they should be maintained and properly taken care of at all times. Getting a flat tire in the middle of nowhere or having a blowout while driving at a high speed can be catastrophic for both you and your vehicle. The National Highway Travel Safety Association actually…

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Added by Lizzie Weakley on March 5, 2016 at 10:30am — No Comments

Don’t Let Poor CSI Make You Afraid of Recall Customers

Automotive recalls present an opportunity to maintain and improve dealer and brand integrity while winning back lost customers and attracting new customers that typically do not service at a factory-certified dealer. Historically, however, recalled vehicle owners have been viewed as a nuisance by dealership personnel.…

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Added by Chris Miller on March 4, 2016 at 5:23am — No Comments


Influencer
Know your Competition! What Independents Are Doing to Retain Customers

There is a constant stream of advice from industry experts concerning customer loyalty and retention. While most of the advice is on point, a large piece is typically missing in the bigger picture. In order to increase market share, businesses must be aware of what their competition is doing. Turning a blind eye to…

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Added by Mike Gorun on February 4, 2016 at 6:16am — No Comments


Influencer
Use Video to Increase Service Upsell

It’s widely known that video walkarounds, email responses and other types of video attract more attention from car buyers and better engage them once they reach out to you. But, one of the biggest mistake I see most dealerships make is to neglect the service department in their video marketing…

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Added by Timmy D. James on January 28, 2016 at 6:15am — No Comments

Are Manufacturers Going to Self-Regulate Sales of Recalled Vehicles?

If you’re a dealer, no doubt you’ve heard all the buzz concerning recent legislation and regulations about vehicle safety and recalls. Consumers are scared and politicians are responding. With a record number of recalled units over the past 18 months, it’s no surprise that this is a hot topic of discussion and that…

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Added by Chris Miller on January 22, 2016 at 6:20am — No Comments

A Change in Perspective Can Save Lives

Dec 23 was a sad day, indeed. A young man driving a 2001 Honda Accord was killed in an accident when his recalled Takata airbag shattered and he was fatally injured. Honda had previously…

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Added by Chris Miller on January 8, 2016 at 5:07am — No Comments


Agency
Fender Bender: Should You Repair, Scrap, or Resell Your Car?

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Added by Anica Oaks on January 2, 2016 at 3:30pm — No Comments


Coach
Make your Service Department the Cinderella Story

In most dealerships, the sales department is typically seen as the favorite child, despite the fact that it’s typically the service department that does all the heavy lifting and keeps the house in order. Because of that, sales is usually where new technologies, website widgets, leads and other digital expenditures…

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Added by Tony Orlando on December 28, 2015 at 6:34am — 1 Comment

Is RedCap the Answer to Increased Service Revenue & Customer Satisfaction?

A recent article in Automotive News highlighted a start-up seeking to help dealers offer loaner cars and delivery/pick-up services without the additional expense of staff. RedCap Automotive…

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Added by Chris Miller on December 18, 2015 at 5:30am — No Comments

New Report Illustrates Proposed Legislation’s Huge Impact on Trade Values

In a newly released report conducted by J.D. Power and commissioned by the National Automobile Association, trade-in value reduction due to proposed legislation could have significant financial impact on both dealers and…

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Added by Chris Miller on December 4, 2015 at 5:06am — No Comments

Will the NHTSA Allow Independents to Perform Recall Repairs?

While consumers regularly patronize independent repair facilities, dealers have always been able to rest assured that any recall repair work would remain in their hands. However, according to …

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Added by Chris Miller on November 6, 2015 at 5:09am — No Comments

Want to Triple Recall Work in your Service Department?

Recall campaigns can easily be one of the most lucrative service opportunities. Sadly, however, most dealers only reach about a third of the potential recall customers in their area. This is because they simply comb through their DMS and any information received from the factory for owners in their PMA.…

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Added by Chris Miller on September 16, 2015 at 5:30am — No Comments

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