Professional Community for Car Dealers, Marketing, Advertising and Sales Leaders
You know how service visits affect service retention, but do you know how service visits relate to the customer buying process? According to a recent study conducted by AutoLoop, we discovered that the peak repurchase rate occurs between the fourth and eighth service visit. This valuable insight gives you an edge in…Continue
Added by Doug Van Sach on July 23, 2018 at 6:55am — No Comments
Part of the fun of vacations is getting to enjoy all the beautiful and unusual sights along the way. The key to all this sightseeing, though, is that your car operates flawlessly for the duration of your trip. If something major breaks, you could end up with a big headache instead of the incredible…Continue
Added by Brooke Chaplan on July 18, 2018 at 2:00pm — No Comments
As long as there are cars, there will be a need for mechanics.
Repair shops are a must to keep people commuting happily. Unfortunately, there are shops out there that are untrustworthy and unprofessional. If you want to open one of your own, it’s crucial…Continue
Added by Lizzie Weakley on July 10, 2018 at 3:00pm — No Comments
Driving a vintage car is a great way to get people to look at your ride while you are driving down the street. It is also great fun to participate in car shows and other vintage car events. Here are some ways that you can update and restore a vintage…Continue
Added by Lizzie Weakley on July 6, 2018 at 2:00pm — No Comments
Making sure the right tires are on your truck can benefit you in a number of ways. The first is safety- the wrong tires can lead to blowouts, spinouts, and accidents. Not to mention the problems your truck will have off-road with the wrong tires.…Continue
Added by Lizzie Weakley on June 28, 2018 at 9:59am — No Comments
One of the staples for service department is tires, including sales, mounting, balancing and alignments. Tires are a price leader for your dealership and a great way to get customers in, providing you the opportunity for additional service work revenue.
Added by Ujj Nath on June 26, 2018 at 6:30am — No Comments
It’s a sad fact that current recall repair compliance rates are so abysmal.
Most dealers know it., the Feds know it, state governments know it, and the manufacturers know it. Resolving this recall crisis starts with a notification. But, people simply don’t read recall…
Added by Chris Miller on June 22, 2018 at 6:30am — No Comments
On average, dealers capture just half of the necessary service work that needs to be performed on vehicles that come into their service lanes. This is a big leakage point that has a direct impact on service revenue. It also offers tremendous untapped potential.
In addition to acquiring new…Continue
Added by Scot Eisenfelder on June 21, 2018 at 6:30am — No Comments
In 2014, due to safety concerns, Toyota issued a recall notice for a power inverter on its popular Toyota Prius. Nothing abnormal. But for the fact that, even after the recall was fixed, customers continued coming in with issues – hundreds of them – and that’s when Roger Hogan’s dealership decided…Continue
Added by Chris Miller on June 18, 2018 at 6:30am — No Comments
Whether you have chipped your windshield, or you have crashed your car and extensive repairs are now required, dealing with vehicle problems is known to become easily stressful.
While you have so many auto shops offering services, actually finding one that can…
Added by Cynthia Madison on May 30, 2018 at 3:30am — No Comments
After getting in an accident the last thing you want to do is deal with paperwork to get your truck repaired. However, when life hands you lemons...you know how the saying goes.
Most people have a ton of questions after a car accident and need help navigating the complex system of insurance…
Added by Lizzie Weakley on May 18, 2018 at 2:00pm — No Comments
Most dealerships at the very least conduct some form of multi-point inspection and inform the customer about any needed repairs discovered during the inspection. But what happens if those recommendations aren’t properly documented?
Well, failing to…Continue
Added by Ujj Nath on April 30, 2018 at 7:00am — No Comments
When a dent appears, a crack or other type of damage occurs, the last thing you should do is postpone the repair or replacement of the car's glass due to cost. For this reason, we offer competitive prices that…Continue
Added by Pie Chan on April 29, 2018 at 12:30am — No Comments
Windshields, like any other auto glass, have a tendency of getting damaged over time, either due to natural causes, accidents or simply a lack of maintenance. Such an issue, as you should know, is not one to be taken lightly. Any damage to the windshield, however big or small, or located anywhere, should be treated as significant, dangerous and one…Continue
Added by Deepika Singh on April 19, 2018 at 9:30pm — No Comments
If you have flown recently there are two inescapable and related facts: (1) nearly every seat is full and (2) nearly every seat is priced differently.
This is because airlines realize that planes taking off with empty seats represents lost revenue that will never come back.…
Added by Scot Eisenfelder on April 11, 2018 at 6:30am — No Comments
Although there are a number of problems that can occur in your vehicle, brake issues are some of the most dangerous issues that a car owner can face. If you face brake issues, it’s important that you get your brakes fixed as soon as possible. Here are four signs that your…Continue
Added by Lizzie Weakley on April 7, 2018 at 11:30am — No Comments
LONG BEACH, Calif.,-- April 2, 2018-- -- myKaarma, software that helps dealerships communicate better with their customers at every stage of the service process, right from check-in through to payment, today announced that Mercedes Benz of…Continue
Added by Ujj Nath on April 2, 2018 at 6:30am — No Comments
As a preliminary step before purchasing a motorbike to restore it is necessary to check that all documents are in order and that the chassis number matches the one on the papers. In case of doubt you can go to the nearest traffic office and request a vehicle report. If the motorcycle is from…Continue
Added by Pie Chan on March 30, 2018 at 10:00pm — No Comments
There is nothing more frustrating to a customer than being told a repair will take X amount of time - only to be informed later that it will take longer. To those who work in busy dealership service departments, this happens frequently. Customers come in for one thing and, during the multi-point inspection,…Continue
Added by Chris Miller on March 30, 2018 at 6:21am — No Comments
According to a recent article in Automotive News, Motorcars Honda in Cleveland Heights, Ohio, believes that the future of franchise dealership profitability…Continue
Added by Ujj Nath on March 29, 2018 at 6:49am — No Comments