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All ADM Blog Posts Tagged 'repair' (27)


Influencer
Know your Competition! What Independents Are Doing to Retain Customers

There is a constant stream of advice from industry experts concerning customer loyalty and retention. While most of the advice is on point, a large piece is typically missing in the bigger picture. In order to increase market share, businesses must be aware of what their competition is doing. Turning a blind eye to…

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Added by Mike Gorun on February 4, 2016 at 6:16am — No Comments


Influencer
Use Video to Increase Service Upsell

It’s widely known that video walkarounds, email responses and other types of video attract more attention from car buyers and better engage them once they reach out to you. But, one of the biggest mistake I see most dealerships make is to neglect the service department in their video marketing…

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Added by Timmy D. James on January 28, 2016 at 6:15am — No Comments

Are Manufacturers Going to Self-Regulate Sales of Recalled Vehicles?

If you’re a dealer, no doubt you’ve heard all the buzz concerning recent legislation and regulations about vehicle safety and recalls. Consumers are scared and politicians are responding. With a record number of recalled units over the past 18 months, it’s no surprise that this is a hot topic of discussion and that…

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Added by Chris Miller on January 22, 2016 at 6:20am — No Comments

A Change in Perspective Can Save Lives

Dec 23 was a sad day, indeed. A young man driving a 2001 Honda Accord was killed in an accident when his recalled Takata airbag shattered and he was fatally injured. Honda had previously…

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Added by Chris Miller on January 8, 2016 at 5:07am — No Comments

Fender Bender: Should You Repair, Scrap, or Resell Your Car?

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Added by Anica Oaks on January 2, 2016 at 3:30pm — No Comments

Make your Service Department the Cinderella Story

In most dealerships, the sales department is typically seen as the favorite child, despite the fact that it’s typically the service department that does all the heavy lifting and keeps the house in order. Because of that, sales is usually where new technologies, website widgets, leads and other digital expenditures…

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Added by Tony Orlando on December 28, 2015 at 6:34am — 1 Comment

Is RedCap the Answer to Increased Service Revenue & Customer Satisfaction?

A recent article in Automotive News highlighted a start-up seeking to help dealers offer loaner cars and delivery/pick-up services without the additional expense of staff. RedCap Automotive…

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Added by Chris Miller on December 18, 2015 at 5:30am — No Comments

New Report Illustrates Proposed Legislation’s Huge Impact on Trade Values

In a newly released report conducted by J.D. Power and commissioned by the National Automobile Association, trade-in value reduction due to proposed legislation could have significant financial impact on both dealers and…

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Added by Chris Miller on December 4, 2015 at 5:06am — No Comments

Will the NHTSA Allow Independents to Perform Recall Repairs?

While consumers regularly patronize independent repair facilities, dealers have always been able to rest assured that any recall repair work would remain in their hands. However, according to …

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Added by Chris Miller on November 6, 2015 at 5:09am — No Comments

Want to Triple Recall Work in your Service Department?

Recall campaigns can easily be one of the most lucrative service opportunities. Sadly, however, most dealers only reach about a third of the potential recall customers in their area. This is because they simply comb through their DMS and any information received from the factory for owners in their PMA.…

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Added by Chris Miller on September 16, 2015 at 5:30am — No Comments

Recall Fatigue: The Time to Act Is Now

The National Highway Traffic Safety Administration has been battling with lawmakers in an effort to gain additional funding in order to handle – amongst other things – the 33.8 million Takata airbags recalled. In the most recent hearing, the NHTSA Administrator, along with several senators provided…

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Added by Chris Miller on July 10, 2015 at 5:30am — No Comments


Influencer
Car Buying Trends Show Service Is the Future of Dealerships

No one doubts the average age of vehicles on the road has gone up. The current average vehicle is 11 years old and trends in consumer purchases indicate this statistic isn’t going to change any time soon. In fact, indicators suggest average vehicle age might increase.

 …

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Added by Richard Holland on June 4, 2015 at 5:30am — No Comments

Once The Recall Repair Is Done, What Are You Doing To Keep The Customer?

You made the commitment to capture more recall work. You’ve done your due diligence by notifying your customers. You’ve obtained lists of in-market customers subject to recalls that haven’t been to your dealership before, and reached out to them.

You’ve spent the time and energy to really…

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Added by Chris Miller on June 3, 2015 at 5:00am — No Comments

7 Critical Auto Repair Marketing Strategies

Some time ago I interviewed shop owners about the most critical marketing strategies for their shop.  Here are their answers.  I think you’ll find this info valuable. Let me know if I missed any. (FYI: Part of this was posted as an article on Repairpal.com).

1.  Be Referable

“Show up on time, do what you say you’re going to do. Say please and thank you and finish what you start. Those are what I call the four rules for being referable.” -Dave Riccio,…

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Added by Wendy Kenney on May 21, 2015 at 8:00am — No Comments


Influencer
Who Owns Your Cars? Automakers Say They Do

The Digital Millennium Copyright Act is a law enacted in 1998, enforced and administrated by the U.S. Copyright Office. Every three years, the U.S. Copyright Office is tasked with holding hearings to determine what new technology should, or should not, be exempt from copyright laws. According to…

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Added by Richard Holland on April 30, 2015 at 5:00am — No Comments

Why Audi Repairs at Perth Swedish Auto Centre are in demand

Perth Swedish Auto Centre is the go-to place if you need repair services for your car. The repair experts at the centre are well-versed…

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Added by Rahul Paul on August 3, 2014 at 10:34pm — No Comments

Why you should get your car serviced at Perth Swedish Auto

Perth Swedish Auto has created a name for itself following the quality services which they offer clients from all over Australia. The company deals in car repair services and servicing. If you happen to be in Australia, or Perth, to be specific, you can take advantage of the services which this reputed company has to offer. Here are some of the reasons why you should get a hold of their experts.

Perth Swedish Auto offers a wide range of repair and servicing services for people with…

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Added by Merry Gomes on July 8, 2014 at 4:02am — No Comments

How specialized auto repair centres can be of great help

Why should you identify a reliable and reputed car repair company service provider? The number of vehicle owners is getting bigger and bigger every day and the car industry can undoubtedly be described as one of the rapidly developing industries in the world. Cars play an important role to increase the mobility of the people. Purchasing a car has become a hassle free process in these days because of the availability of different types of loans and maintaining the car has also become quite…

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Added by Merry Gomes on July 8, 2014 at 3:30am — No Comments

A hands-on guide to maintain your Audi

Amongst the oldest automobile manufacturing companies in Germany, Audi boasts of a fascinating history and legacy that sets it apart as a leader in world auto manufacturing. For all the car connoisseurs, it has always been one of the most desirable possessions and special care is taken when it comes toAudi’s repair and maintenance by all its proud owners. Here is a hands-on guide that enables you to take care of your Audi and maintain its value for a long time to come.…

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Added by Merry Gomes on July 4, 2014 at 4:11am — No Comments


Influencer
Why Employee Retention in Service Is More Important Than Ever

A recent Automotive News article covered the decrease in trained automotive service technicians graduating from vocational schools. Not only are the vocational schools producing fewer graduates in…

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Added by Richard Holland on May 22, 2014 at 4:01am — No Comments

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