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All ADM Blog Posts Tagged 'repair' (144)

Is $7.5 Million Worth a Process Change?

Most dealerships at the very least conduct some form of multi-point inspection and inform the customer about any needed repairs discovered during the inspection. But what happens if those recommendations aren’t properly documented?

 

Well, failing to…

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Added by Ujj Nath on April 30, 2018 at 7:00am — No Comments

Yield Management: What We Can Learn From Airlines

If you have flown recently there are two inescapable and related facts: (1) nearly every seat is full and (2) nearly every seat is priced differently.

This is because airlines realize that planes taking off with empty seats represents lost revenue that will never come back.…

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Added by Scot Eisenfelder on April 11, 2018 at 6:30am — No Comments

4 Screeching Signs Your Car's Brakes May be Failing

Although there are a number of problems that can occur in your vehicle, brake issues are some of the most dangerous issues that a car owner can face. If you face brake issues, it’s important that you get your brakes fixed as soon as possible. Here are four signs that your…

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Added by Lizzie Weakley on April 7, 2018 at 11:30am — No Comments

Customer Interaction App Helps Mercedes Benz of North Palm Beach Build Trust and Loyalty with Service Customers

LONG BEACH, Calif.,-- April 2, 2018-- -- myKaarma, software that helps dealerships communicate better with their customers at every stage of the service process, right from check-in through to payment, today announced that Mercedes Benz of…

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Added by Ujj Nath on April 2, 2018 at 6:30am — No Comments

The Future of your Service Department

There is nothing more frustrating to a customer than being told a repair will take X amount of time - only to be informed later that it will take longer. To those who work in busy dealership service departments, this happens frequently. Customers come in for one thing and, during the multi-point inspection,…

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Added by Chris Miller on March 30, 2018 at 6:21am — No Comments

Think Efficiency isn’t the Answer? Check out this Story!

According to a recent article in Automotive News, Motorcars Honda in Cleveland Heights, Ohio, believes that the future of franchise dealership profitability…

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Added by Ujj Nath on March 29, 2018 at 6:49am — No Comments

Expand Your Customer Base Through Effective Communication With The Auto Repair System

As wonderful as it is to greet your customers with a friendly smile, in the digital age, it is much more important to provide them with an efficient and reliable service. Whether this means enhancing your overall customer service experience, or expanding your social media presence, it’s clear that the old way is no longer applicable, and business practices need to conform to the new standards. At company they believe that if customer needs have evolved, then business requirements must evolve…

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Added by Rahul Paul on March 26, 2018 at 5:00am — No Comments

How to Capture More Service Potential from Current Customers

By many historical measures, service opportunities have never been greater for auto dealers.

In the last decade auto sales have boomed, creating an unprecedented service opportunity tailwind for the next decade. More factory scheduled maintenance programs are…

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Added by Scot Eisenfelder on March 20, 2018 at 7:00am — No Comments

Car Trouble? 3 Signs it's Your Transmission

There are some obvious signs that your car is having trouble with its transmission. In some instances, the signs may be a little less obvious or may stem from another issue. You won’t be able to drive your car for very long if your transmission goes out. This may leave you stranded…

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Added by Lizzie Weakley on March 16, 2018 at 2:00pm — No Comments

Broken Glass: Understanding the Dangers of Driving with a Cracked Windshield

As vehicles drive on the road, they are constantly being bombarded with debris. Whether the debris comes from other vehicles, the road, or the air, these objects can be harmful to a car’s windshield. Small cracks can often go unnoticed, but once a…

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Added by Lizzie Weakley on March 7, 2018 at 11:36am — No Comments

Dealership Safety Concerns Aren’t Only About Recalls

Life at a dealership is hectic. There are so many pieces moving simultaneously that it can seem as if you’re living in a real-life version of the classic video game “Frogger,” continuously ducking, dodging and weaving your way through the dealership -- just as everyone else is. Combine sales, service and customer…

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Added by Chris Miller on February 28, 2018 at 6:45am — No Comments

Chips and Cracks: 3 Safety Reasons to Replace Your Windshield Right Away

Maybe the rock that hit your windshield wasn’t all that big and left a chip about the size of a pen point. Then again, maybe a slingshot-ammo rock winged off that dump truck in front of you, leaving a zigzag crack. Although you might not…

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Added by Lizzie Weakley on February 27, 2018 at 9:00pm — No Comments

Variable Pay Plans: Motivators or Impediments?

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Added by Scot Eisenfelder on February 26, 2018 at 6:00am — No Comments

Expand Your Digital Service Marketing Strategy

When a person wants to buy a vehicle, a dealership is the first place they think of. When a person needs to get their vehicle serviced, a dealership is not necessarily the first place they think of. For service, there’s plenty of choices and competition for dealers.

 

That’s why service marketing is…

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Added by Scot Eisenfelder on February 19, 2018 at 6:30am — No Comments

Old Beauty: 3 Ways to Keep Your Classic Car Looking Its Best

If you have even a single classic car, you are likely aware that classics do not stay classics without maintenance. Additionally, classic cars tend to involve a greater degree of maintenance and care than is common for contemporary vehicles. This article aims to highlight three major approaches to preserving the quality of everything from the Model T to the ‘57 Chevy or…

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Added by Brooke Chaplan on February 15, 2018 at 5:18pm — No Comments

Tennessee Gets a New Recall Law and Consumers Aren’t Happy!

January 1 saw the enactment of Tennessee House Bill 141, to the collective groan of consumers. In a nutshell, this new law prevents consumers from suing car dealers if they purchase a used vehicle with an open safety recall, as long as it was…

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Added by Chris Miller on February 15, 2018 at 5:10am — No Comments

The Future of Service: A World Without Paper

If you haven’t noticed, a revolution is happening in our society. More and more businesses are going paperless. Airlines issue boarding passes via, email, text message or through a mobile app. Sporting and entertainment tickets are increasingly delivered via email or through a mobile app. Most credit card companies…

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Added by Ujj Nath on February 13, 2018 at 6:02am — No Comments

You Think Your Customers are Happy? Do This & Watch How Fast That Changes!

Manufacturers hold dealerships accountable for customer satisfaction and the overall…

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Added by Chris Miller on February 8, 2018 at 6:00am — No Comments

4 Driving Tips to Help Avoid Dangerous Accidents and Expensive Car Repairs

Driving is an essential activity for many people in modern society. Many do it daily. Driving sometimes feels like second nature to people, too. That doesn’t mean that people should ever ignore safe techniques. Car accidents can be extremely traumatic and hazardous.…

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Added by Rachelle Wilber on February 1, 2018 at 9:30am — No Comments

The Art of Turning Complaints into New Customers

The auto industry…

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Added by Chris Miller on January 31, 2018 at 6:00am — No Comments

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