Professional Community for Car Dealers, Automotive Marketers and Sales Managers
There's a revolution brewing in the auto industry. For several years now, cars have been moving in the direction of better fuel efficiency with the eventual goal of becoming completely electric. However, the more exciting development is in self-driving…Continue
Added by Lizzie Weakley on December 5, 2016 at 4:12pm — No Comments
Subaru’s latest WRX and WRX STI has gained a great market over a year. The changes all revolve round the WRX and WRX STI’s infotainment and safety rosters, with every version of Subaru coming with the latest Starlink infotainment system, a 6.2-inch touch screen, Bluetooth, and a backup camera.Continue
Added by Amelia Hill on November 9, 2016 at 1:15am — No Comments
In addition to the physical trauma, getting into a car accident can take quite a toll on your finances. Many drivers and passengers find themselves dealing with growing medical bills, lost wages, and expensive damage to their property. Here is a quick look at four steps you can take to recover financially after being involved in an…Continue
Added by Emma Sturgis on October 18, 2016 at 7:30am — No Comments
If you're an adult with a license, chances are you own a vehicle.
As drivers, we know that new or used, cars and their components wear down over time and require repair. Below we'll focus on the five most common and reoccurring car problems and how to fix them yourself.
Flat tires can be annoying, and…Continue
Added by Eileen O'Shanassy on October 11, 2016 at 2:30pm — No Comments
When a customer buys a new car from a dealership it’s almost a given that service also just gained a new customer. Most of the time, if the customer is local, they will start bringing their vehicle into the selling dealership for regular maintenance and…Continue
Added by Tim Clay on September 26, 2016 at 2:30pm — No Comments
No matter how awesome you believe your vehicle is, there will come a time when it will need a repair. Learning how to work on cars has many benefits to it. The following are five of the most common of those benefits.
1. It Saves…Continue
Added by Lizzie Weakley on September 15, 2016 at 10:00am — No Comments
With the summer heat giving way to colder temperatures, now is the time to prepare yourself and your vehicle for the rigors of driving in snowy weather. After all, there’s nothing worse than being stuck on the side of the road during a snowstorm, plus the inevitable towing fees and repair bills can easily strain your…Continue
Added by Brooke Chaplan on September 9, 2016 at 3:00pm — No Comments
In the past, customers were willing to bring their vehicle into a service department and wait patiently.
However, with the rise of convenience and the promise of speed in the form of express independent chains such as Jiffy Lube, regular service customers began forsaking the dealership and…
Added by Tom Cannata on August 29, 2016 at 7:00am — No Comments
Even a car that starts out cheap can get expensive as the repair bills pile up.
There are times when expensive repairs are unavoidable, but there are also plenty of ways to deal with common car problems without breaking the bank. Even a person working with college student's budget can do a lot to keep their car's maintenance costs…
Added by Brooke Chaplan on August 16, 2016 at 1:30pm — No Comments
There’s nothing more disheartening to a service advisor than presenting a customer with a list of service recommendations only to hear the customer agree that they need the service, understand its importance and value, but they simply don’t have the available funds to complete it.
In such a highly…Continue
Added by Tim Clay on August 8, 2016 at 9:49am — No Comments
When you buy a new car, you immediately start hoping that this car will run for you for many years to come. You pray that a long time will pass before the car gives you trouble. Unfortunately, stuff happens anyway. Sometimes it’s major. Here’s what you need to do…Continue
Added by Lizzie Weakley on August 7, 2016 at 4:00pm — No Comments
While driving in the snow is a necessity for many Americans, you're much more likely to get in trouble on the road when you head out in winter weather without the proper precautions. According to statistics from the Federal Highway Administration more than 1,300 people are killed each year in snow-related car crashes, and there are more than 116,800 injuries on average. Here's how to prepare your car for snowy conditions and reduce your risk for a crash…Continue
Added by Brooke Chaplan on July 26, 2016 at 9:30am — No Comments
Simple car repair know-how can save any car owner time and money. In order to avoid costly repair charges, vehicle owners have the option of learning how to complete easier repairs themselves that range from changing the oil to changing a flat tire. These are six simple repairs any…Continue
Added by Brooke Chaplan on July 10, 2016 at 7:30am — No Comments
The summer road trip season is here and you're likely more than ready to embrace new adventures and get back to vacationing. Your car, however, may not be quite as up to the task as you are. The Law Office of Daniel…Continue
Added by Brooke Chaplan on July 9, 2016 at 8:30am — No Comments
In my last few blogs, I’ve discussed how to handle recall customers and why dealers should embrace them rather than be afraid of them. We’ve also reviewed new and used car recalls, along with the applicable laws and consequences for any failure to comply. The one area I haven’t yet discussed is recalls in your service…Continue
Added by Chris Miller on June 24, 2016 at 7:31am — No Comments
Do-it-Yourself projects for the car are not for everyone. New cars are complex machines with computers that usually keep them tuned-up and zooming along. For the first year or two, you probably won’t need to do anything for your new baby except visit the occasional car wash and oil…Continue
Added by Brooke Chaplan on May 7, 2016 at 9:30am — No Comments
Most dealers I know spend around $30, or more, per lead to drive more sales customers into the store. In many cases these leads contain little information that is actually useful to help close the customer. And, not all the information is accurate – perhaps the email is good but the phone number is not. It’s no…Continue
Though common, nothing changes how shocking these small accidents can be. Make sure you can get the police report for an insurance claim.…Continue
Added by Brooke Chaplan on April 19, 2016 at 1:30pm — No Comments
Customer satisfaction with dealer service related to an automotive recall declines for the first time in 6 years.
Added by Kris Rosychuk on April 15, 2016 at 7:00am — No Comments