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All ADM Blog Posts Tagged 'relationships' (12)

Good Customer Service?

Is your car dealership doing everything possible to keep your customers satisfied and happy?  Now, more than ever, your reputation for building relationships and retaining customers may depend on your company’s focus on providing the very best customer service.

 

How is good customer service…

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Added by Mike Gorun on September 30, 2014 at 5:00am — No Comments

Vendors: Don’t Be So Darn Annoying!

As a PR professional, my primary goal is to assist my clients in achieving the most exposure possible and build top-of-mind brand awareness among their potential customers. To help better understand how to best position my clients for success, I did a little research on how dealers perceive vendors and their…

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Added by sara callahan on July 16, 2014 at 5:00am — 66 Comments

Do You Choose Your Customers Or Do They Choose You?

I recently read a very thought-provoking article asking this very question; “Is the simple fact that the customer has money enough to make the purchase a determining factor for you?” Too often the customers dealerships…

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Added by Mike Gorun on April 30, 2014 at 5:07am — No Comments

What Is Anticipatory Customer Service?

A fascinating article in Forbes shared a concept that is increasingly winning over customers. In the article, the author described what he termed “anticipatory customer…

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Added by Mike Gorun on April 22, 2014 at 6:06am — No Comments

Secrets To Being Successful In Automotive Internet Sales / Business Development - "Relationship Selling"

http://www.internetsales20group.com

Secrets To Being Successful In Automotive Internet Sales / Business Development - "Relationship…

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Added by Sean V. Bradley on January 30, 2013 at 7:30am — 1 Comment

How to Use Videos to Boost Sales, Relationships, and Your Reputation

Videos can be used in a lot of ways.

They can serve as sales presentations.

Videos can also simply be informative and help you build online popularity. There are many ways to use videos to your advantage. Ideas include:

  • New model demonstration videos
  • New employee introductions
  • Instructional  / how-to videos
  • Showroom tours, intros to your sales /…
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Added by Joe Schwartz on December 15, 2012 at 10:00am — No Comments

Why Relationships Matter And ROI Doesn’t

We live in a society that puts the dollar above the customer. That is, corners are cut and customer service is subservient to getting "paid." Don't get me wrong, I like getting paid as much as the next person but too many times we question the return before we implement any kind of customer service process that influences both repeat business and…

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Added by David Johnson on March 17, 2012 at 9:07am — 2 Comments

21 Keys To A Happy Life

Yesterday, one of our sales managers passed this around to everyone at the dealership.  Just as it was pertinent to our work environment, I wanted to pass it on because it's relevant in every aspect of what we do... even here on ADM.  Hope you don't mind.



21 Keys To A Happy Life



1. Compliment three people a day.

2. Watch a sunrise.

3. Be the first to say “Hello”.

4. Live beneath your means.

5. Treat everyone as you want to be…

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Added by Tom Gorham on November 30, 2011 at 9:38am — No Comments

Is Social Media REALLY Free? What does it cost you?

Caveat Emptor: Free isn't always free

by William Weidendorf



Almost everyone nowadays has a Facebook profile, most of us have LinkedIn accounts, and even some of us have Twitter accounts. And they were all free. This is great!



Next thing you know, you are signing up your businesses for a company Facebook Fan (now "Like") page and a business Twitter account, and it's still free!…

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Added by Katie Urbain on June 29, 2010 at 1:30pm — 1 Comment

Building and maintaining relationships is different today

The auto industry seems to be reflecting recently on its glory days. Many of the models coming out have a nostagic feel including the mustang and the camaro. Ford posted recently on their facebook page this great collection of historical photos.You can check them out at: http://tinyurl.com/2aukuqm

But with all this reflection, it makes me think that maybe we all need to think more about what…

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Added by Patti Swanson on June 26, 2010 at 2:00pm — 6 Comments

If I Sold Cars Today - How Would I Do It Differently

The last year that I sold cars, before starting a BDC, was 2003. While 7 years doesn't seem like that long it was a lifetime in technology, and if I had to do it all over again I'd do it the same way. What? That's right, I'd do it the same but I would go about it very, very differently. You see, even back when I first started selling cars I understood…

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Added by David Johnson on March 15, 2010 at 9:37pm — No Comments

Good Vendors ARE Good Partners

I am good…but don’t take my word for it, look at my work ethic and the results I’ve shown over my years in the car industry. So when I recently took on a new position at Menlove Toyota Scion I wasn’t worried for I have been down this road before and turned around…

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Added by Bryan Armstrong on March 1, 2010 at 4:00pm — 49 Comments

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