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All ADM Blog Posts Tagged 'process' (76)

F&I Rapport-Building Strategies

Financial Services Managers: The early bird gets the worm

This old adage addresses the fact that opportunities are best when you get the jump on the situation. And this is certainly true when it comes to building rapport with customers at your dealership. Here’s what to…


Added by CPI Results on March 17, 2018 at 10:00am — No Comments

Master the Five-Point Walk-around

Both the sales floor and the service drive emphasize a walk-around process. 

It takes the customer along for a journey that involves them with the vehicle. On the showroom floor, it’s to explain features and benefits. In the service drive, it’s to…


Added by CPI Results on March 14, 2018 at 2:46pm — No Comments

3 Tips to Up Your Video Marketing Game

Assuming your dealership has a video marketing strategy in place and that you’re getting good results, you may be ready to take your video marketing to another level.


To quickly review, the fundamental basic blocks of a video marketing strategy include:

  • Content. Start…

Added by Timmy D. James on February 28, 2018 at 6:30am — No Comments

How does a barber learn to shave?

I came across a quote recently and I cannot remember the author, but I sure remembered the quote. It goes like this; “A barber learns to shave by shaving fools.”


It struck me that many times in Customer Service, the person I am engaged with is “learning to shave” with me. What…


Added by Leonard Buchholz on January 30, 2018 at 7:00am — 1 Comment

It’s 2018. Now What?

If you work in a dealership, my bet is that you are either celebrating because you exceeded your goals, are breathing a sigh of relief that you met them, or are extremely nervous because you didn’t.

This time of year is generally crammed with reports, RDRs, OEM…


Added by Mike Gorun on January 9, 2018 at 6:00am — No Comments

The Fight Club: Why Your Dealership Should Have One

I know that in writing this article, Im completely violating the first rule of the fight club. 

However, my guess is…


Added by Mike Gorun on December 4, 2017 at 7:30am — No Comments

Is Your 2018 Budget a Goal or a Wish?

Most dealers agree their goal every year is to grow their business.

Without …


Added by Kip Miles on November 30, 2017 at 6:30am — No Comments

The Essential Ingredient to Customer Loyalty

When it comes to customer loyalty, …


Added by Mike Gorun on November 28, 2017 at 6:00am — No Comments

How to Spot a Process Breakdown

Have you ever suspected that a process is broken, but you're not sure what to fix?…


Added by Kip Miles on November 3, 2017 at 6:30am — No Comments

Why I Still Write About Process (and Why You Should Care)

Yesterday, I posted a short article about perfecting the automotive internet sales process and a LinkedIn connection asked, “Why do you still write so much about process?”

Why I Still Write About Process…


Added by Steve Stauning on October 25, 2017 at 4:28am — No Comments

A Guide to Finding the Right Aviation Equipment Supplier

If you’re looking for aviation equipment, you may have difficulties finding the right type of supplier that will meet your demands. We at Start Pac understand these issues, which is why we have created a guide to showcase how you can go about finding the right supplier that will fit your needs and budget.…


Added by Rahul Paul on February 24, 2017 at 2:50am — No Comments

Will Customers Finance Their Cars Online?

Your customer is knee-deep in the car-buying process and ready for the final part, the car financing. Finally, after hours of deal making, they sign the terms.


But in your customer’s mind, was the long process worth it?


It’s a New World Out There


The car-buying…


Added by Devin Koskan on February 14, 2017 at 5:29am — No Comments

Now Is the Time to Be Selling Pre-Paid Maintenance

With the major shift into leasing certified pre-owned vehicles by several OEMs and major financial institutions, many dealers have predicted a decline in service contract sales. However, according to…


Added by Mike Gorun on September 20, 2016 at 5:55am — No Comments

Too Many Hands In The Cookie Jar

Hi, It's me again. Me who you ask? Stan Sher, founder and President of Dealer eTraining.

Yes, I know it has been a while since you have heard from me. But I am still here. I never left and I never will. I just enjoyed my peace and quiet for 2 years while…


Added by Stan Sher on July 22, 2016 at 12:00pm — No Comments

GM Launches Online Used Car Sales – What’s This REALLY Mean?

I’ve talked plenty of times about disrupters entering our industry in an attempt to take sales and market share away from dealers.

The Carvanas, Beepis and Vrooms dangle carrots of lower prices and better buying experiences and tempt consumers to try a new way of purchasing their next vehicle. Now, it appears, at…


Added by Joe Orr on January 19, 2016 at 6:30am — 1 Comment

For Car Buyers, 5 Is the Magic Number

While the consumer’s car buying journey can include upwards of 24 touchpoints, there are some particular milestone moments in that journey that can define and direct their actions. These moments are covered in a report recently released by Google’s Automotive division, “…


Added by Timmy D. James on January 11, 2016 at 5:24am — No Comments

Online Deal Creation – Consumers Have Wanted an ‘Easy Button’ for Years

There’s little doubt that the experience provided by auto dealerships in the past has jaded consumers into a stereotype and perception that isn’t necessarily accurate any longer, yet continues to persist. Because of this perception, companies such as Beepi, Carvana and more are creeping into the automotive space…


Added by Joe Orr on December 9, 2015 at 6:42am — No Comments

Dealers Must Streamline their Retail Process to Meet Consumer Need

Today’s consumers dictate the customer experiences they want and brands are listening. Think about Amazon. You can literally tweet your order to them and it will be at your house in 2 days. In some markets, they’ll deliver your order in an hour. Why has Amazon become the behemoth that it is today? Because…


Added by Bruce Thompson on November 18, 2015 at 5:55am — No Comments

Is Spreading the Sales Process Out the Answer to Excellent CSI?

A hot topic of much discussion today is the decrease in the sales process. There are many opinions on whether shortening the time it takes consumers to buy a vehicle is the answer to providing a better customer experience. There’s no doubt that it can be arduous and exhausting for a consumer to buy a car…


Added by Mike Gorun on October 27, 2015 at 6:03am — No Comments

Wall Street Versus Your Dealership - Are We At War and Don't Even Know It?

An aspiring actress was planning a cross country move from New York to California to pursue her acting career and wanted to work as an Uber driver between auditions. This, of course, necessitated a reliable vehicle - something that she did not need in New York. She had heard of an online used car buying…


Added by Joe Orr on September 9, 2015 at 5:30am — 1 Comment

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