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All ADM Blog Posts Tagged 'practices' (92)


Vendor
Service Advisors: End Your Day with the Beginning in Mind!

When you first come to work every morning, do you spend time planning your day, or do you dive right in and start working? Depending…

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Added by Josh Blick on August 18, 2017 at 6:30am — 1 Comment


Influencer
When It Comes to Customers Don’t Judge a Book By Its Cover

Almost every salesperson or manager tha…

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Added by Mike Gorun on August 8, 2017 at 7:00am — No Comments


Vendor
Are you Killing Customers Softly with the Same Old Song?

In a recent…

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Added by Ujj Nath on August 7, 2017 at 6:53am — No Comments


Vendor
How to Accurately Measure and Track your Customer’s Full Journey

Creating an Attribution Infrastructure 

 …

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Added by Steve White on July 28, 2017 at 6:30am — No Comments


Vendor
To Grow Big Try Thinking Small

Every business wants to be the market leader and have success. Yet to do so, many have the mindset that it is necessary to spend more money. “Buy a Super Bowl ad,” they say. “Spend hundreds of thousands on TV and radio.”…

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Added by Ujj Nath on July 25, 2017 at 7:09am — No Comments


Influencer
The State of Customer Loyalty

Colloquy just came out with its…

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Added by Mike Gorun on July 25, 2017 at 6:54am — No Comments


Dealer
4 Tips to Master Your Dealership’s Online Presence: Show Your Assets

(Part 1 of …

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Added by Devin Daly on July 24, 2017 at 7:30am — No Comments


Influencer
Don’t Let Digital Data Trump the Human Touch

Businesses large and small use data to learn and then make decisions about their customer’s behavior. However, be warned, as decisions based solely on data alone can sometimes not be the best… as was the case with a Denver Broncos season ticket holder.

In a …

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Added by Mike Gorun on July 18, 2017 at 6:51am — No Comments


Vendor
How to Insulate Your Dealership From the Next Sales Downturn

What is profit? Quite simply,…

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Added by Josh Blick on July 13, 2017 at 6:57am — No Comments

Where Do We Go from Here? The Recall Compliance Challenge

Vehicles can easily change hands multiple times over their lifetime. When a recall occurs, it then becomes increasingly difficult for manufacturers and dealerships to notify the current owners, which compounds the problem of low recall compliance. For many vehicle owners, it’s not that they don’t want the recall…

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Added by Chris Miller on July 13, 2017 at 6:30am — No Comments


Influencer
Make a Difference in your Community – Customers Love it!

When it comes to community service, car …

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Added by Mike Gorun on July 11, 2017 at 6:30am — No Comments


Influencer
The End May Matter More Than The Beginning

The business world – and the automotive industry – has started to see…

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Added by Mike Gorun on June 20, 2017 at 6:49am — No Comments


Vendor
3 Service KPIs to Review Every Thursday

For service managers, I have found that Thursday is a good day to do a trial close as you get ready for the end of the week. By Thursday you know pretty well where you stand and if you discover problems, you still have two days to get them cleaned up.



A trial close starts with closing every Repair…

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Added by Josh Blick on June 16, 2017 at 6:54am — No Comments


Influencer
What’s Your Company’s Fidget Spinner?

The most popular “thing” on the…

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Added by Mike Gorun on June 13, 2017 at 6:41am — No Comments


Vendor
Are Your Customers Worth $50?

In every company, at some point in time, customer service mistakes happen. And, they are often magnified by…

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Added by Ujj Nath on June 12, 2017 at 7:09am — No Comments


Vendor
5 Ways to Bring Customers Back for Service

It’s the goal of every service department to enjoy excellent customer retention and loyalty. Other than…

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Added by Ujj Nath on June 6, 2017 at 11:02am — No Comments


Vendor
How To Ensure Your Trade-In Forms Get Completed

When it comes to buying that new car, the vast majority of us will first want to know what kind of cash our old car will bring as a Trade-In.  But as Brian Pasch mentioned a few weeks back in his Automotive Marketing Now interview with Michael Jaber, the traditional trade-in appraisal tool…

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Added by Dusty Dorin on May 9, 2017 at 9:32am — No Comments


Influencer
The Mobile State of the Union: How Does the Automotive Industry Compare?

Our industry is synonymous with innovation, better yet – I believe the automotive industry defines both innovation and opportunity. Yet, everything is relative. Coming from a company that serviced the retail, hospitality and travel industries (in addition to automotive), I know firsthand that…

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Added by David Metter on February 1, 2016 at 8:00am — No Comments


Influencer
What Women Want: How to Connect with The Modern Female Car Buyer



 Marissa Dogeagle Smith, Account Advocate at CDK Digital
by Marissa Dogeagle Smith, Account Advocate at CDK Digital

How well do your website content and staff appeal to the modern female car shopper?…

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Added by CDK Global on October 23, 2014 at 8:30am — 2 Comments


Influencer
Incoming! Why Every Phone Call Should Be Treated as Mission Critical

When was the last time you tried calling into your own--or another--dealership? Chances are high that the phone went unanswered, you were put on hold, routed into voicemail or were told that the sales or service person you're trying to reach is out to lunch.

 

The latest data collected from our call center agents is overwhelming: car dealers are missing way too many sales and service opportunities from lost phone leads. Behind showroom ups, these are the highest value inquiries…

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Added by Patrick Kelly on October 16, 2014 at 10:41am — No Comments

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