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All ADM Blog Posts Tagged 'phone skills' (5)

Is your receptionist costing you deals? Seven steps to handle an upset customer

"In today’s era of social media, a couple of keystrokes on a mobile phone, and hundreds hear about a company’s misstep"

Remember the quote ‘nice guys  finish last’? Whether you have a ‘nice guy’ or ‘nice girl’ answering  the phone at your dealership, the way they handle the call can…

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Added by Big Tom LaPointe on November 10, 2014 at 8:53pm — No Comments

VDPs Do Not Pay The Bills

The other day I was in a dealership speaking with an owner.  He said to me "I have 315,000 VDPs" to which I responded "wow, that it is great".  He then said to me "however, VDPs do not cash checks, sales do".  I was so happy to hear that because here is someone that really gets it.  I am not saying that focusing on VDPs is not important.  In fact it is one of the most…

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Added by Stan Sher on April 14, 2013 at 12:05pm — No Comments

GRS Missing Pieces - GRSMP.com - Search Engine Domination - Sales Training - Charity Events



Glynn Rodean

 

Mike Schuett…

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Added by Glynn Rodean on August 23, 2011 at 7:04am — No Comments

Glynn Rodean's FREE "Best of the BDC" E-Book resource for Car Dealers

Based on Glynn Rodeans' extensive experience setting up and training dealers on professional and effective Business Development Center (BDC) operations the New Vision Sales training and consulting team has produced a 95 page E-Book packed with invaluable techniques, tips and insights.  This resource provides an essential foundation for addressing concerns and defining a BDC strategy for under performing…

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Added by Glynn Rodean on February 10, 2011 at 6:38am — No Comments

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