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Thomas F. Jung's Blog Posts Tagged 'phone' (1)

Forrester's 2017 customer service trends

Every year, Forrester publishes their customer service trends report, and 2017 is not an exception. To see what we can expect in this field, we are here reporting on the six most important predictions of Forrester’s analyst Kate Leggett who believes that operations will become smarter and more strategic. Let’s see if this will reflect on the auto industry as…

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Added by Thomas F. Jung on May 4, 2017 at 6:42am — No Comments

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