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All ADM Blog Posts Tagged 'ops' (133)

Service Departments, Get Ready for the future of Voice!

Consumers are all about convenience.

The Internet has opened access to instant information and new technology…

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Added by Ujj Nath on January 17, 2018 at 6:30am — No Comments

Could Subscription Services & Autonomous Vehicles Solve the Recall Epidemic?

While the struggle to decrease unrepaired recall vehicles on the road…

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Added by Chris Miller on January 5, 2018 at 6:00am — No Comments

The Untold Story of Missed Service Opportunities

When it comes to increasing service revenue, there is no shortage of areas to consider – improving process efficiency, expanding…

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Added by Bill Wittenmyer on December 27, 2017 at 6:30am — No Comments

Taking Care of Business While Maximizing Revenue

As industry experts forecast slumping sales numbers,…

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Added by Chris Miller on December 21, 2017 at 6:30am — No Comments

Bots Help the Grinch Steal Christmas

A trending technology is the use of bots in customer service.

While bots can certainly help companies manage communications faster, sometimes they fail to provide the correct information and consumers just stop…

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Added by Ujj Nath on December 21, 2017 at 6:00am — No Comments


Influencer
Your 2018 Budget: Volume and Gross Budgeting for Sales

How is your budget shaping up for 2018? Having fun yet?

This is the second part in a series of blogs on how to create a budget that will help you 
achieve your growth goals. In Part 1, I…

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Added by Kip Miles on December 13, 2017 at 6:30am — No Comments

Recall Masters Helps Dealership Client Prevail in TCPA Recall Communications Lawsuit

Recall Masters Christopher Miller warns auto dealers they could be easy targets for aggressive plaintiffs’ lawyers; offers advice to keep them safe

 …

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Added by Chris Miller on December 6, 2017 at 5:50am — No Comments


Influencer
Is Your 2018 Budget a Goal or a Wish?

Most dealers agree their goal every year is to grow their business.

Without …

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Added by Kip Miles on November 30, 2017 at 6:30am — No Comments

Competing Against Nothing

When asked who a…

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Added by Scot Eisenfelder on November 29, 2017 at 6:00am — No Comments

Poor Communication is Killing your CSI

Are your employees communicating well at your dealership?

At most of the dealerships I have visited they are not!…

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Added by Ujj Nath on November 28, 2017 at 6:30am — No Comments

Making the Case for Texting Consumer Recall Notices

Technology has made a huge impact upon our modern …

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Added by Chris Miller on November 21, 2017 at 7:00am — 1 Comment

Warranty Claims and Internal Debits: Stop the Madness!

Let’s cut to the chase. Internal debits from warranty claims are costing dealerships $100,000+ a year.

And, with larger…

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Added by Ujj Nath on November 13, 2017 at 6:30am — No Comments

Affinitiv CEO Scot Eisenfelder Challenges Auto Dealers That Service Absorption is a Dangerous Number

Auto dealers would be better served if…

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Added by Scot Eisenfelder on November 6, 2017 at 6:30am — No Comments

Service Absorption is a Dangerous Number

Service absorption is one of the most…

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Added by Scot Eisenfelder on November 2, 2017 at 5:30am — No Comments

ELEAD1ONE Releases Free eBook for Auto Dealers: Fix Your Phones & Boost Profit in Your Service Department

Atlanta, GA - October 31…

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Added by Bill Wittenmyer on October 31, 2017 at 6:08am — No Comments

To Improve Customer Experience, Employees Must Own It!

Today’s consumers are fickle and more demanding than ever. 

Why wouldn’t they…

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Added by Chris Miller on October 27, 2017 at 7:00am — 2 Comments

ELEAD1ONE Inbound Call Center Delivers 70 Percent Service Appointment Set Rate for Gettel Automotive Group

Customer Experience Improvement Drives 15 Percent Increase in Fixed Ops

Atlanta, GA – October 23, 2017 -…

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Added by Bill Wittenmyer on October 27, 2017 at 6:30am — No Comments

Is Selling A Car More Important Than Preserving A Life?

The Future of Used Car Recalls …

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Added by Chris Miller on October 20, 2017 at 6:47am — No Comments

Is Your Service Marketing Budget out of Whack?

Is your service marketing budget out of whack?

And if so, …

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Added by Scot Eisenfelder on October 13, 2017 at 6:30am — No Comments

One Small Way to Slay the Recall Dragon

With the influx of recalls, two…

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Added by Chris Miller on October 4, 2017 at 6:54am — No Comments

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