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All ADM Blog Posts Tagged 'operations' (32)

Lifting Service Revenue With Showroom Demos

Recently passing my hometown fire station, a new billboard caught my attention. “Car Seat Demos” illuminated the dark sky.

My childhood fire station is reaching out to the community to educate drivers about car seats, and dealerships can too!…

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Added by Cobalt on December 31, 2013 at 9:00am — 2 Comments

Setting Something Free Doesn’t Mean It’ll Come Back

I am sure many of you will have heard the saying “If you love something, set it free. If it comes back, it’s meant to be.” While this may be good advice for relationships, it’s certainly not good advice for business. A recent whitepaper…

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Added by Mike Gorun on November 26, 2013 at 9:00am — No Comments

The Perfect Storm

According to this article in last week’s Detroit Free Press, the average age of vehicles owned in the U.S. continues to be on the rise. With the average now being 11.4 years, it’s becoming more…

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Added by Richard Holland on August 15, 2013 at 4:43am — No Comments

Did you THRIVE or SURVIVE in 2012?

Every year about this time we begin to contemplate. What was our final score for 2012? How did we end up? Did we just SURVIVE or did we THRIVE?

For most of you, that reality was written months ago and on the 10th of January you’ll be…

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Added by Leonard Buchholz on January 1, 2013 at 2:30pm — No Comments

"Things" do not a great Service Experience make.

Service is an "elbow to elbow" people business. As I (we) have traveled and observed so many Dealership Service Operations, there is still one overriding factor that every Customer Service Organization must understand and adhere to. This is people business.…

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Added by Leonard Buchholz on November 15, 2012 at 6:00am — No Comments

Want to increase Service Sales by 30%?

Lost Sales and Declined Services Customers are in many Dealerships, the largest untapped source of additional revenue. And in most cases, the Sales has been lost because of a few words and not a few dollars.

 …

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Added by Leonard Buchholz on October 11, 2012 at 6:00am — 1 Comment

Techno me, Train me or Tank me...which is it?

It is an age old diametrically opposed argument. On one side, we have technology. On the other side, we have personnel.

  • I can't sell anything without a great Multipoint Inspection.
  • I can't sell anything without a professional Sales Process.
  • I must have both in…
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Added by Leonard Buchholz on September 12, 2012 at 7:30am — 3 Comments

3 Common Mistakes Salespeople Make

The 3 Most Common Mistakes Salespeople Make That Cost The Dealership Money!

 

The good…

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Added by Leonard Buchholz on July 25, 2012 at 11:00am — 6 Comments

Can Facebook & Social Media Help GM Sell more Vehicles

On May 22, 2012 I wrote a blog asking the public if GM made a wise choice dropping its 10 million dollar advertising spend from Facebook.  (For theentire blog visit: http://deliverymaxx.wordpress.com/2012/05/22/did-gm-make-a-wise-decision-dropping-facebook-as-an-advertising-medium/ )  My position then as it is now is that GM and many automotive dealerships are…

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Added by James Schaefer on July 18, 2012 at 9:24am — No Comments

Why "Old School" Communication is the new "Class Dismissed"

Clearly there is a huge gap between what "we" (old school) managers and Leaders consider useful and proper communication,  motivation and Leadership techniques and what the "new" generation responds to.

There is a choice to be made.…

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Added by Leonard Buchholz on July 16, 2012 at 7:46am — No Comments

4 Challenging Employees and What To Do About Them

Employees are the life of any organization. We spends hours recruiting, screening and interviewing them. After we have hired them, we spend more time training, coaching and monitoring them.

And when it's all said and done, we like to think that we have contributed to the Dealership's future and had a hand in weaving the very fabric of that Dealership.

And in every Dealership…

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Added by Leonard Buchholz on July 11, 2012 at 7:35am — 2 Comments

Stanley Subaru Increases Service Department Proficiency 20% with Auto/Mate’s Dealership Management System

CLIFTON PARK, N.Y. – July 9th, 2012 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that Stanley Subaru of Ellsworth, Maine has increased its service department proficiency by 20% since switching from its legacy dealership management system (DMS) to Auto/Mate in May of 2012.

Service manager Neil Harriman attributes the increased productivity to Auto/Mate’s integrated front-end appointment system and its…

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Added by Holly Forsberg on July 9, 2012 at 8:48am — No Comments

Grasshopper Pie

A traveling salesman had come to the end of a long day and was very hungry. He had not made many sales and was feeling a little frustrated with his results. He decided to stop and get something to eat and mull over his next step.

He stopped in town, parked on Main Street and looked around. He found two restaurants side by side.  Above each there was a sign.

The one on the left said “Food, more…

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Added by Leonard Buchholz on June 25, 2012 at 10:30am — No Comments

What 3 Components Do You Need To Succeed In The Car Biz? ASK And You Shall Receive!

That's right! There are 3 Personal Components you need to have to Succeed in the Car Biz!

ATTITUDE, SKILL SET and KNOWLEDGE!

A strong Attitude will get you through the day…

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Added by Leonard Buchholz on June 19, 2012 at 8:02am — No Comments

Make Your Next Coaching Session Memorable and Powerful

Every Coaching session can be effective if you follow certain steps to improve your chances of a Successful outcome.

There is one word that is critical in determining the outcomes. That word is "Specific." There is an old saying that goes like this. "The more specific you are the better your results" and…

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Added by Leonard Buchholz on June 6, 2012 at 5:59am — No Comments

7 Ways To Tell If You Are Practicing Management Malpractice

  1. You cannot name your employees and refer to everyone as “Buddy” or “Chief.”
  2. You don’t know what the company’s goals are for the year and you cannot tell anyone what your goals are.
  3. Every time an employee comes to your door and knocks, you think they will ask for a raise or time off.
  4. You cannot name the last book you read that pertained to your…
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Added by Leonard Buchholz on June 3, 2012 at 7:30am — No Comments

The difference is paper-thin.

“The difference between genius and insanity is paper-thin.” Old Japanese proverb.

There is an inherent truth in that statement. How many times have you said to yourself…

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Added by Leonard Buchholz on June 1, 2012 at 8:33am — No Comments

People say the darnedest things, don't they.

We hear many things in Service.

Stand on any Service Drive on any given day and you will hear Customers describe all kinds of noises related their vehicles. The variety…

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Added by Leonard Buchholz on May 30, 2012 at 7:27am — 2 Comments

What's that noise on your service drive?

Have you ever blown up a balloon and then just let it go and listen to the sound it makes? If you have children or a crazy Uncle Lenny, chances are you've heard this noise before. It is so distinctive that once you've heard it, you are not likely to forget it the rest of your life.

I've heard this same noise in my head many times in the service drive right after an Advisor says something he or she shouldn't have. In our…

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Added by Leonard Buchholz on May 24, 2012 at 9:43am — No Comments

Are your advertising dollars well spent?

In fixed ops we constantly worry whether or not we are getting a return on every one of our ad dollars. Every manufacturer tracks it. Every ad vendor tracks it. And when we spend the money and don't get an immediate return, we start to fret.

Here is the rub.

Customers don't make a connection with…

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Added by Leonard Buchholz on May 21, 2012 at 2:30pm — 17 Comments

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