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All ADM Blog Posts Tagged 'negative' (10)

Power Minute #13: Summer Retail Sales Growth Stays Negative

June 2016 retail sales growth turned negative, making the rest of the summer months even more critical for retailers. 

 

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Added by Kris Rosychuk on July 16, 2016 at 11:30am — No Comments

Do or Do Not. There is No Try. – 4 Rules to Responding to Angry Customers

In business, you are what you are perceived to be. 

Your customers not only have their own opinions of your business, but they can also influence other potential customers. How you actually run your business is certainly important. Just as important, however,…

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Added by sara callahan on November 13, 2013 at 7:00am — 3 Comments

How Rewards Become Chores

There are many benefits to having an automotive loyalty program at your dealership to increase business and customer retention. You must be mindful, however, of some dangers that exist if the program is not implemented and administered properly.

 

Loyalty programs seek to reward behaviors. For…

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Added by Mike Gorun on September 3, 2013 at 5:12am — No Comments

The 'Car Dealership Expose' Book You've All Been Waiting For!

In the car business, just about every dealership has "that" employee. You know, the one that complains about everything. The one that's never happy. The one most sales trainers, consultants and managers would call "cancer". The advice that 99% would give in regards to "that guy" who, no matter what you tried, just isn't positive and seems to hate everything would be to fire him. The last thing you need is some jaded veteran salesman spreading dissension and negativity around your…

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Added by Arnold Tijerina on April 4, 2013 at 5:45am — No Comments

Your Online Reputation Is Hurting Your Customer Retention: 6 Tips To Create Customer Loyalty and Maintain Your Online Reputation

Statistics show that a customer who has a good experience will tell 4 to 5 people. However, a customer who has a bad experience will tell more than 20. In addition, they will usually leave a negative review to go with that word of mouth to leave a permanent…

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Added by Mike Gorun on March 5, 2013 at 5:00am — 15 Comments


Influencer
3 Ways Online Reviews Help Your Business SEO

These days, when someone is interested in a business, it is easy for that person to find a wealth of information on that business just by searching the Internet. Not only is it possible to browse your business website to get a good idea of what you offer, buy potential customers can also use reviews of your business to make the important decision of whether or not they want to work with you. This has very obvious implications when it comes to earning new customers . . . but did you know that…

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Added by Rick Mosca on December 26, 2012 at 9:00am — No Comments


Influencer
3 Helpful Tips to Make Sure Your Online Reputation is Protected!

Your dealerships online reputation can literally make or break your business success.  Why’s that?  Because, statistically speaking, around 90 percent of all consumers use the Internet to research businesses when they are looking for a product or service. …

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Added by Rick Mosca on December 22, 2012 at 1:00pm — 18 Comments


Influencer
Online Reviews (Good & Bad) can help sell your vehicles…or Not

Today, more than ever, online reviews can make or break your month selling vehicles.  We can search for online reputation management companies and we will get hundreds if not thousands of opinions on how to manipulate the system of posting positive reviews.  Many of these companies state that they have a secret to help your dealership look like they are flawless.  This is done utilizing a lot of smoke and mirrors.

Studies by consumer behavior and search experts say that 7 out of 10…

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Added by James Schaefer on June 25, 2012 at 9:04am — No Comments

The Almighty Salesperson...And The Almighty Dollar

Somewhere, over time, the thing in the middle of you and a buck (customer, client, deal, contract) was swept away even though that is was business is all about. It seems like the easy ride, free equity, huge perks and general "asleep at the wheel" mentality gave way to a gaping hole the size of a small planet. And guess who allowed it to happen? We did.



You can give excuse after excuse, allow yourself all of the credit in the world, but at the end of the day are you going to make it… Continue

Added by Gary May on June 1, 2009 at 2:13pm — No Comments

Six years later Sales is still a tough racket the strong survive

This is a follow up to my first blog post.





I have been in the business for 6 years now. I think I have learned a lot about the business and people.

When I started selling it was an eye opener to me how people act at a car dealer. I was such a lay down compared to the people who came in to buy from me. I never had the guts to talk to anyone the way people talk to me. You would think sales is a profession yet people do not treat a car salesman like a professional. In fact… Continue

Added by Stanley Esposito on May 14, 2009 at 6:30pm — 10 Comments

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