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All ADM Blog Posts Tagged 'mistakes' (10)

Marketing Mistakes: A Little Pizza While You Die?

I’m pretty sure most of you have received some sort of marketing that was either irrelevant, offensive or perhaps just made you…

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Added by sara callahan on May 10, 2018 at 6:30am — No Comments

5 Deadly Mistakes Other Drivers Make That You Must See Before They Impact You

Bad driving habits create accidents. You know that. That's why you are a very attentive driver and you pay attention to every detail. No one is perfect, but you consider yourself a decent driver. But, what about the other drivers on the road with you? The…

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Added by Freya Gilbert on April 2, 2017 at 5:30am — No Comments

Nobody’s Perfect: Trust Your Team

In the automotive industry, as in all others, no matter whether you’re in a dealership or work as a vendor, you’re most likely part of a team.

Sometimes the people on your team (or perhaps, even you) neglect an important detail or fail at something important. When this happens, it can…

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Added by Mike Gorun on February 14, 2017 at 6:00am — No Comments

Your Online Reputation Is Who You Are… to Your Customers

Before the Internet people chose who to do business with based on their community and word-of-mouth. There were no review sites. Now, however, review sites are flourishing -- just about every third party listing service has adopted them and there are many stand-alone services too.

 

Consumers increasingly…

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Added by sara callahan on November 9, 2016 at 9:16am — No Comments

5 Common Blogging Mistakes

Today, it’s a content-drive world.

There is so much content in existence there’s simply no way any person could ever truly absorb all of the messages being thrown their way. Consumers have to get picky about what messages they choose to pay attention to and which to ignore. Frequently, that decision is made in…

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Added by sara callahan on May 27, 2016 at 5:30am — 4 Comments

Don’t Give Up On Your Customers and They Won’t Give Up On You

In life, not everything goes our way. Things happen. Planes get delayed. It rains during a wedding. Life intervenes. In business, the same holds true. If a situation is handled improperly, or is unaddressed, customers are likely to get ignored. With proper attention, however, customers can be…

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Added by Mike Gorun on September 29, 2015 at 7:00am — No Comments


Influencer
Service Dilemmas: What Would You Do? The Results

In a previous article, I provided two very real scenarios that occurred right before Memorial Day weekend and asked readers how they would have handled them. For convenience, I’ve repeated the scenarios again with the actual outcomes…

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Added by Richard Holland on June 11, 2015 at 5:30am — 1 Comment

It’s All a Matter of Perspective

When did you last walk through the customer entrance of your dealership and look at what is truly being experienced by the customer?

 

Forget for a moment whether a sales consultant’s work area is messy, or if there are smudges on the windows. Let’s look a little closer at what a customer could see, hear or…

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Added by Mike Gorun on November 18, 2014 at 5:30am — No Comments

3 Common Mistakes Salespeople Make

The 3 Most Common Mistakes Salespeople Make That Cost The Dealership Money!

 

The good…

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Added by Leonard Buchholz on July 25, 2012 at 11:00am — 6 Comments

Warning: Are You Making Any Of These Costly Automotive Sales & Marketing Mistakes?

Here at the Rich Dealers Institute we're constantly talking to dealers and managers from across the country and throughout Canada. Our members' only email discussion group (which topped a record breaking 900 messages in a last month) is always swirling with questions about the same things over and over again.

 

The phone and the group are inundated with…

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Added by Jimmy Vee on April 22, 2011 at 1:02pm — 2 Comments

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