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Mike Esposito's Blog Posts Tagged 'management' (118)

Auto/Mate and CAR-Research XRM Announce Integration of DMS and CRM Solutions for Auto Dealers

ALBANY, N.Y. – March 18th, 2013 – Auto/Mate Dealership Systems, the highest rated dealership management system (DMS) provider, announced today that it has fully integrated with CAR-Research XRM, a single-source CRM solution uniquely branded as; “XRM, Extreme CRM.” For auto dealers using either product, the integration expands the number of vendor choices, while dealers using both systems can benefit from real-time, bi-directional data delivery.

“Our Open/Mate platform makes it…

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Added by Mike Esposito on March 18, 2013 at 8:47am — No Comments

Rowe Ford Service Department Transitions to Auto Dispatch with Auto/Mate’s DMS, Improving Tech Productivity & Warranty Submissions

ALBANY, N.Y. – February 5th, 2013 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that Rowe Ford in Westbrook, Maine has successfully transitioned to auto dispatching in its service department since switching to Auto/Mate’s dealership management system (DMS) in November of 2012. Since implementing auto dispatch, the service department has realized improved service tech productivity and a greater volume of warranty…

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Added by Mike Esposito on February 5, 2013 at 6:04am — No Comments

Auto/Mate Announces Integration with 700Credit, Providing Auto Dealers With Complete Access to Credit Services

ALBANY, N.Y. – January 30, 2013 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that its AMPS Dealership Management System (DMS) is fully integrated with 700Credit, the automotive industry’s leading provider of consumer credit reporting and compliance products. Auto dealerships using AMPS now have complete, seamless access to 700Credit’s web-based credit reporting system…

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Added by Mike Esposito on January 30, 2013 at 6:55am — No Comments

Do You Use a CRM? Answer Three Questions in Three Minutes and You May Win $200!

Auto/Mate Dealership Systems is conducting a survey about CRM and desking solutions. We want to know what the most important features are and what matters most to users when considering purchasing a new solution. We would greatly appreciate your time and help with this survey, which is only three questions and should take approximately three to five minutes of your time! In two weeks, we will choose one random entry from our survey respondents and award that winner a $200 Visa gift…

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Added by Mike Esposito on November 15, 2012 at 1:48pm — No Comments

Auto/Mate Presents: How to Increase Service Growth Through Auto Dispatching

ALBANY, N.Y. – October 1st, 2012 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that Mike Esposito will be presenting a workshop at the 13th Digital Dealer Conference & Exposition in Las Vegas on Wednesday, October 24th at 3:30 p.m. How to Increase Service Growth Through Auto Dispatching is aimed at dealers, general managers, fixed ops and service managers who are looking for…

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Added by Mike Esposito on October 1, 2012 at 9:22am — No Comments

Disaster? It’ll Never Happen to Us...Yeah, Right!

About a month ago I was woken up one night at 1 am with a phone call that nobody wants to get. I was told the sprinkler system in our office building had activated and a minor ‘flood’ was in progress. I asked if there was a fire, but the answer was no. No fire. For some reason the sprinkler system just decided to short-circuit and go…

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Added by Mike Esposito on September 25, 2012 at 11:00am — No Comments

How to Attract & Retain the Best Employees

To be a successful dealer these days, there’s no getting around the fact that you have to create an excellent shopping experience for the customer. Online user reviews and increased pricing transparency mean that customers can be choosy when they are deciding from which dealership to purchase their new vehicle.

 

There are many ways to create a welcoming environment in your dealership, but all the best practices in the world won’t do a lick of good if your front-line employees…

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Added by Mike Esposito on June 6, 2012 at 12:22pm — No Comments

Are Parts and Service Employees the Hatfields & McCoys of Your Dealership?

In this series of blogs, I am addressing common processes within a dealership that have a significant impact on the bottom line. My last blog addressed how to speed up car deliveries, and in this one, I’d like to examine the sometimes contentious relationships between service and parts, and how to possibly fix it.

I’ve written before how the service department is the parts departments best customer; but I still hear anecdotes…

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Added by Mike Esposito on May 30, 2012 at 12:34pm — No Comments

Technology is a Queer Thing. It Brings Greats Gifts with One Hand and Stabs You In the Back with the Other.

The title of this blog is a famous quote by C.P. Snow. It reminds me of a seminar I attended at Digital Dealer, in which I laughed at a scene that was shown from the TV show “Men of a Certain Age.” A 20-something kid comes in to a dealership with his smartphone and mobile app, knows the vehicle he wants, knows exactly what he wants to pay for it and knows what the competitor down the street is selling it for.

 

With information from his smartphone, the 20-something thwarts…

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Added by Mike Esposito on May 22, 2012 at 12:21pm — No Comments

Dude, Where’s My Car?

I n the 2000 movie “Dude, Where’s My Car?” it was pretty amusing to watch Ashton Kutcher stumble around looking for his lost car. But if you’re a dealer and that’s your salesperson stumbling around on a lot while a customer is impatiently waiting, the inability to find a car is not so funny.

 

In this series of blogs I am addressing…

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Added by Mike Esposito on April 24, 2012 at 11:30am — No Comments

Auto/Mate Upgrades Automated Dispatch and Electronic Repair Order Functions in Fixed Operations Module

CLIFTON PARK, N.Y. – February 13th, 2012 – Auto/Mate Dealership Systems (http://www.automate.com) announced today it has added Automated Dispatch and Electronic Repair Order (RO) functions to the Fixed Operations module in its dealership management system (DMS) software. The upgrade is a complete overhaul of the previous dispatch system, enabling hands-free, customized and flexible dispatching along with a more open electronic RO system…

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Added by Mike Esposito on February 13, 2012 at 9:32am — No Comments

Dealers, You Do Not Have Control of Your Data!

Exhibiting at the NADA 2012 Convention and Expo in Las Vegas was very interesting. One of the hottest topics was the “third party data access” controversy that has been unfolding over the last few months. From a DMS provider’s point of view, there are certainly ways that we can help dealers maintain control of their data, such as offering a free data protection service. But as I see the state of things right now, I’d be willing…

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Added by Mike Esposito on February 10, 2012 at 12:16pm — 4 Comments

Are Your Technology Vendors Providing Good Value?

In a recent survey that Auto/Mate conducted, we asked 160 auto dealer general managers and senior managers about the perceived value they were getting from their dealership management system (DMS) vendors.

The exact question was, “On a scale of 1-5, rate the overall value of your DMS (does the amount you pay seem the right amount for overall functionality, customer service and training?)”

The disparity in the answers was surprising. A couple of vendors had fewer than 10% of…

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Added by Mike Esposito on December 16, 2011 at 7:58am — No Comments

Auto/Mate and Constellation Auto Join Forces to Offer Buy Here - Pay Here Solution for DMS Users

For Immediate Release: 

CLIFTON PARK, N.Y. – November 14, 2011 – Auto/Mate Dealership Systems (http://www.automate.com) announced today it has entered into a joint marketing agreement with Constellation Automotive Software, developers of the Management System Plus Buy Here - Pay Here software for auto dealerships (MSP). The agreement allows both companies to promote each other’s dealership management solutions to their respective customers.…

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Added by Mike Esposito on November 14, 2011 at 7:57am — No Comments

Bleecker Auto Group Saves Up to $200,000 Annually by Paring Unnecessary Vendors; Using Auto/Mate’s DMS

CLIFTON PARK, N.Y. – October 31, 2011 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that long-time customer Bleecker Automotive Group estimates it has reduced its technology costs up to $200,000 annually. The cost reductions are a result of having switched from a legacy dealership management system (DMS) provider to Auto/Mate’s DMS; along with paring unnecessary third-party vendors and using the modules within…

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Added by Mike Esposito on October 31, 2011 at 9:25am — No Comments

Why Used Car Departments Should Pay “Door Rate” for Service

It’s a generally accepted practice in the auto retail business: the service department offers the used car department discounted rates. Doing so keeps the recon cost of the vehicle low, which makes the resulting margin and gross higher.

But does it really? I would argue that dealerships as a whole would reap more profit if the service department charges the used car department “door rate.” How so?

First of all, the used car department is a high volume customer. Think of all the…

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Added by Mike Esposito on October 18, 2011 at 10:25am — No Comments

Auto/Mate’s Latest Auto Dealer Survey Reveals Social Media & Mobile Apps On the Rise

CLIFTON PARK, N.Y. – October 17, 2011 – Auto/Mate Dealership Systems (http://www.automate.com) announced today the results of an auto dealership technology survey it conducted in September. The 159 survey respondents included 55% owners and general managers, and 45% a mix of management positions including controllers and CIOs, dealer principals, service and parts managers, and sales managers.

“We are getting more requests from our dealer…

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Added by Mike Esposito on October 17, 2011 at 7:43am — No Comments

Dealership Mobile Apps: Hype or Substance?

Certain technologies lend themselves really well to mobile application use. Consumers download millions of mobile apps related to gaming, weather, social networking, navigation, travel, restaurants and other forms of entertainment.

But when it comes to business, and dealerships in particular, the market for mobile apps is a little more uncertain. Not all business applications lend themselves well to mobile apps use. For instance, in our business we use a contact management software.…

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Added by Mike Esposito on September 27, 2011 at 9:13am — No Comments

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