Professional Community for Car Dealers, Automotive Marketers and Sales Managers
Albany, N.Y. – February 1st, 2016 – Auto/Mate Dealership Systems (http://www.automate.com) today announced the integration of its dealership management system (DMS) with Scan123's electronic document management system. Auto dealerships using Scan123's solution can now store documents in, and retrieve documents from, Auto/Mate's Automotive Productivity Management Suite (AMPS) DMS. The…Continue
Added by Mike Esposito on February 1, 2016 at 6:30am — No Comments
High employee turnover rates continue to be a problem for car dealers, according to the 2015 NADA Workforce Study. Competition for talent is fierce. For dealers, this means that retaining your best employees is perhaps even more important than the ability to find and hire new talent.
At Auto/Mate we hire people with car dealership experience, so we have interviewed literally hundreds, if not thousands of ex car-dealership employees. In our experience, here are the top five…Continue
Added by Mike Esposito on January 7, 2016 at 2:25pm — No Comments
We all love this industry and what it can, and has done, for our families, friends, country and our local communities. But, I fear that if we do not stop and take a serious look at where we are as far as operations and culture in our stores today, our future generations may be in jeopardy.
Added by Joe Orr on January 6, 2016 at 5:32am — No Comments
Albany, N.Y. – January 4th, 2016 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that Dave Druzynski, Director of Human Resources, will be presenting a FREE Automotive News Power Training Webinar titled "Social Media in Hiring and Employment." The webinar is scheduled for Wednesday, January 20th, 2016 at 2:00 p.m.…Continue
Added by Mike Esposito on January 4, 2016 at 7:48am — No Comments
If you are a business owner, surely you have your unique ways of promoting and marketing your services to achieve more sales. In this digital era, online marketing has become an important tool to gain business. You need contemporary methods to connect with the modern consumer and you are missing out on a lot of customers, if you have not notched up your business power with effective digital marketing. To achieve more sales through the digital media, you can hire a digital marketing service.…Continue
Added by Allan Lloyd on December 29, 2015 at 11:00pm — No Comments
When I first started in the Automotive Industry in the 1990’s (I will not tell you how early so I don’t embarrass myself, but let’s just say it was early), I remember sitting in sales meetings and having the GM ask us over and over again “Why are they (customers) calling the dealership?” We (the sales team) would all…Continue
Added by Kit Rogers on December 21, 2015 at 5:30am — No Comments
In the 2015 NADA Workforce Study, one of the most shocking statistics to me was that only 33% of all sales consultants hired reached their three-year service anniversary; which means that 67% of sales consultants that were hired quit within the first three years.
The high turnover rate among car…Continue
Added by Mike Esposito on December 16, 2015 at 4:33pm — No Comments
It happens every day. You sit in your morning meetings and you review the daily log from the day before and you ask each salesperson, “What is going on with Mr. & Mrs. Smith?” And then it happens, the salesperson goes blank and gets that “deer in the headlights” look. You wait….. and nothing. Across the table…Continue
Added by Kit Rogers on December 14, 2015 at 5:35am — No Comments
Added by Jim Leman on December 10, 2015 at 1:13pm — No Comments
Recently Auto/Mate received a 'Best Places to Work' award from the Albany Business Review for the sixth year in a row. We have also been voted a 'Top Workplace' by the Times-Union multiple years in a row. Focusing on employee happiness has long been one my top priorities. People often ask me how I do it, but before I answer that, I'd like to explain why I do it.
This is a fact: your customers will never love your company unless your employees love your…Continue
Added by Mike Esposito on December 9, 2015 at 7:21am — No Comments
Albany, N.Y. – November 16th, 2015 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that Kaarma has completed integration with Auto/Mate's Dealership Management System (DMS). Auto/Mate's Fixed Ops Suite in its DMS now seamlessly integrates and sends customer payment and communications records to Kaarma's service applications.
"Auto/Mate makes it…Continue
Added by Mike Esposito on November 16, 2015 at 6:18am — No Comments
Added by Mike Esposito on November 9, 2015 at 7:00am — No Comments
Car manufacturers and dealers have historically focused on product quality and the driving experience to acquire new customers and encourage brand loyalty. However, product…
Added by Mike Esposito on October 26, 2015 at 8:07am — No Comments
Party's Over...Time for Change!
If you and your team have attended one or both of the automotive marketing conferences this October, you might be trying to decide how to make that investment of time and resources count. Maybe you’re considering implementing a new system, or even just a set of new ideas or processes, at your dealership. Where do you begin? How do you quickly get leadership and employee buy-in? What’s the best way to…Continue
Added by Kristin Huntley on October 21, 2015 at 1:30pm — No Comments
Albany, N.Y. – October 19th, 2015 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that more than 100 of its customers, including dealership executives and managers, attended its annual User Summit. Ten industry vendors also exhibited at the event that was held in Oak Brook, IL near Chicago on October 12th and 13th, 2015. Auto/Mate's User Summit is designed to share the latest features and give in-depth training on…Continue
Added by Mike Esposito on October 19, 2015 at 9:01am — No Comments
Albany, N.Y. – October 12th, 2015 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that StoneEagle has completed integration with Auto/Mate's Dealership Management System (DMS). Auto dealership groups using Auto/Mate's DMS and StoneEagle's web-based applications will benefit from seamless and real-time data updates in both systems.
Added by Mike Esposito on October 12, 2015 at 6:27am — No Comments
Albany, N.Y. – September 28th, 2015 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that its president and CEO, Mike Esposito, will be presenting a FREE webinar titled "How to Create Customer Loyalty Without a Customer Loyalty Program." The Automotive News webinar is scheduled for Thursday, October 15th, 2015 at 2:00 p.m. EST.
"Many dealers rely on customer service training and loyalty programs to…Continue
Added by Mike Esposito on September 28, 2015 at 8:46am — No Comments
As a dealership manager it can be difficult to get participation and buy-in from your team. During my many years as a general manager, I found that one of the simplest and most effective ways to get a team to work towards a common goal is through accountability. Accountability (when managed lightly) can create…Continue
Added by Joe Orr on September 23, 2015 at 4:30am — No Comments
We sat down recently with our Social Media Manager, Tori, to find out exactly how she spends her day. Does she spend it on her phone surfing Instagram and Pinterest? Or, is she busy helping to build a brand, researching trends and changes?
When asked what she finds to be a best practice and…Continue
Added by Paul Potratz on September 17, 2015 at 1:01pm — No Comments