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All ADM Blog Posts Tagged 'management' (360)

Are You Master of Your Domain?



Jason Jewert, Performance Improvement Consultant
by Jason Jewert, CDK Global Performance Improvement Consultant

Who can forget The Contest? One of the most memorable …

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Added by CDK Global on October 29, 2014 at 10:20am — No Comments

Don’t Kill The Messenger

Customer complaints happen. No matter how much a business wants to provide great customer service, there are times when the dominos aren’t lined up exactly right. The chain breaks somewhere, preventing the last domino from falling. For the most part, customers understand that businesses aren’t perfect. It certainly…

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Added by sara callahan on October 29, 2014 at 5:30am — No Comments

Auto/Mate Announces the Successful Completion of First Annual User Summit for Auto Dealers

FOR IMMEDIATE RELEASE

ALBANY, N.Y. – October 27th, 2014 –Auto/Mate Dealership Systems (http://www.automate.com) announced the successful completion of its first annual User Summit for auto dealers. Dealers and managers from around the country attended the summit on September 19th in Albany, NY. The User Summit was designed for Auto/Mate's dealer clients to learn the newest features of Auto/Mate's dealership management system…

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Added by Mike Esposito on October 27, 2014 at 8:53am — No Comments

Pizza Wars Revisited

In February 2010, I wrote a blog titled “Pizza Wars: Why Auto Dealers Need to be Involved in Social Media.” I was reminded of this the other day when I saw that Domino’s Pizza earnings had surpassed Wall Street’s expectations.…

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Added by Rob Hagen on October 20, 2014 at 12:28pm — No Comments

Auto/Mate Integrates DMS with etfile Document Management System, Streamlining Auto Dealer Workflow

FOR IMMEDIATE RELEASE

ALBANY, N.Y. – October 20th, 2014 – Auto/Mate Dealership Systems (http://www.automate.com) announced today the integration of its dealership management system (DMS) with etfile's electronic document management solution. Auto…

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Added by Mike Esposito on October 20, 2014 at 9:29am — No Comments

Auto/Mate Announces Final Integration of Dealership Management System with Nissan's DCS

FOR IMMEDIATE RELEASE

ALBANY, N.Y. – October 13th, 2014 – Auto/Mate Dealership Systems (www.automate.com) announced today the final integration of its dealership management system (DMS) with Nissan's dealer communications system (DCS). The completed integration means that 100 percent of Nissan dealers using Auto/Mate's DMS are now able to communicate seamlessly with their manufacturer in parts, service, sales and…

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Added by Mike Esposito on October 13, 2014 at 8:50am — No Comments

Auto/Mate Becomes First DMS Vendor to Replace Infinitinet and Integrate with Infiniti's new DCS

FOR IMMEDIATE RELEASE

Albany, NY--October 6th, 2014--Auto/Mate Dealership Systems (www.automate.com) announced today that it has become the first dealership management system (DMS) vendor to successfully install a new Infinitinet system, which replaces the legacy Infinitinet AS400 DMS and provides integration to Infiniti’s new Dealer Communications System (DCS). Infiniti dealers using Auto/Mate's DMS now enjoy a seamless communication path…

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Added by Mike Esposito on October 6, 2014 at 10:54am — No Comments

Auto/Mate Integrates DMS with MaximTrak F&I Suite, Boosting Auto Dealer F&I Performance and Profits

FOR IMMEDIATE RELEASE

ALBANY, N.Y. – September 29th, 2014 – Auto/Mate Dealership Systems (http://www.automate.com) announced today the integration of its dealership management system (DMS) with MaximTrak Technologies' F&I Suite. Auto dealers using both systems may now benefit from a real-time, bi-directional exchange of information that speeds up the F&I…

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Added by Mike Esposito on September 29, 2014 at 10:18am — No Comments

Stop Doing These Five Things and People Will Stop Unliking Your Page

Losing a friend stinks; losing a client costs you money; people unliking your Facebook page is both! Historically, people have had a somewhat negative opinion of car dealers in general, and not many of them want to be friends with a dealer on Facebook. However, when you get the chance to build that relationship, that relationship that may one day lead to a sale, so don’t…

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Added by Rob Hagen on September 28, 2014 at 1:01pm — No Comments

Do Your Vendors Deserve Your Loyalty?



I'd like to have a heart-to-heart with dealers and high-level managers at dealerships, because I am genuinely curious about something. You are all focused on customer loyalty these days, as you should be. It takes genuine effort to earn--and keep--a customer's loyalty. You implement best practices, train…

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Added by Mike Esposito on September 23, 2014 at 12:30pm — 3 Comments

How Job Hopping Became Acceptable and How You Can Change It

When developing an employee retention strategy, a business must ultimately consider salaries. There’s no doubt that a long-term employee will feel slighted if a new employee joins at a higher pay. Chances are they may even feel slighted if the new employee receives the same wage. In the automotive…

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Added by Richard Holland on September 4, 2014 at 7:00am — No Comments

Sales Reps: Want to Boost your Sales? Study your Sales Data & Do the Math!

Math and Sales Data are essential to improve the sales efforts of Sales Reps. The use of Math and Sales Data can provide a wealth of insights in terms of how effective a businesses sales campaigns are doing. In my previous post, How to be your own Manager of Sales, I detailed how Sales Reps could track their own sales numbers using a Closing ratio.…

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Added by Dan Galante on August 31, 2014 at 6:29pm — No Comments

How to be your Own Manager of Sales

Anyone who is in inside or outside sales has to meet sales quotas/sales goals of a certain type. The role of a Sales Manager is to hire, mentor, train and motivate the Sales Team. A Sales Manager is also accountable for setting the sales goals of their team and making sure that these goals are meet and exceeded. Sales Managers are provided with salary and an override of the teams total sales. Each Sales Reps goals make up a piece of this total sales goal. A Sales Manager's duties will vary…

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Added by Dan Galante on August 31, 2014 at 6:27pm — No Comments

Auto/Mate to Host First User Summit for Auto Dealership Executives, Highlighting DMS Features & Best Practices

FOR IMMEDIATE RELEASE

ALBANY, N.Y. – August 25th, 2014 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that it will be hosting its first annual User Summit for auto dealer clients on Friday, September 19th in Albany, NY. More than sixty dealers and managers from dealerships around the country are scheduled to attend, where they will learn the newest features of Auto/Mate's dealership management system (DMS)…

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Added by Mike Esposito on August 25, 2014 at 10:08am — No Comments

Auto/Mate Celebrates Fortieth Anniversary as a Leader in Dealership Management System (DMS) Technology

ALBANY, N.Y. – August 11th, 2014 – Auto/Mate Dealership Systems (http://www.automate.com) is celebrating its fortieth anniversary as a leader in dealership management system (DMS) technology. Auto/Mate was originally developed as an F&I system and was introduced to auto dealerships by Wang Laboratories in 1974. Over the past forty years Auto/Mate has evolved into one of the industry's premier DMS solutions and has twice been voted the "highest…

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Added by Mike Esposito on August 11, 2014 at 8:43am — No Comments

5 Ways to Win an Automotive Shopper's Heart

Five Proven Ways to Win

the Hearts and Minds of Car Buyers... 



Written by Nicholas…

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Added by CDK Global on August 8, 2014 at 11:00am — 4 Comments

Auto/Mate Honored with Platinum Award in Auto Dealer Monthly's Dealers' Choice Awards

ALBANY, N.Y. – July 28th, 2014 – Auto/Mate Dealership Systems (http://www.automate.com), a premier dealership management system (DMS) provider, has received a "Platinum" award in the 2014 Auto Dealer Monthly Dealers' Choice Awards. This year marks the first time that Auto/Mate was honored with a top ranking in the magazine's annual award program that recognizes the industry's best product and service providers as selected by hundreds of…

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Added by Mike Esposito on July 28, 2014 at 6:16am — No Comments

Weird Al Yankovic accelerates his brand trajectory using management philosophy. - Mission Statement

Manny Luna

CEO/Founder

VL Digital…

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Added by Manny Luna on July 23, 2014 at 7:41pm — No Comments

Auto Sales Training: Building Human to Human Transactions

It’s unfortunate that so many members of the automotive industry when approached with a genuine request to be of assistance, are prone to wondering  “ What do you want from me?” or “What are you selling?”  I blame the all too common and frequent hidden agendas that often occur in B2B and B2C interactions.

We already understand that a single loyal…

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Added by Stephanie Young on July 14, 2014 at 10:04am — No Comments

Empower Employees with Commander's Intent

As Appeared in the June 2014 issue of Auto Dealer Monthly

Everyone knows how important the chain of command is in the military. But during battles, emergencies and other times of duress, it's not always possible to run decisions up and down the chain of command. This is why soldiers are empowered by something called the Commander's Intent. The military commander gives his leaders a clearly defined goal (the mission) and the forces needed to accomplish that goal, along…

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Added by Mike Esposito on June 24, 2014 at 10:10am — No Comments

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