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When you read the title of this article, did you immediately say, "No?" Did you say to yourself, "Of course we inspect our phone processes Brian! We mystery shop our stores to keep them on their toes."
If you are inspecting calls on a regular basis internally, that is fantastic. However, most internal dealership employees assigned the task of mystery shopping calls or phone logs do not inspect…Continue
Added by Brian Pasch on April 22, 2012 at 6:07am — No Comments