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All ADM Blog Posts Tagged 'jerry thibeau' (3)

Are You Afraid To Inspect Your Dealership Phone Processes?

When you read the title of this article, did you immediately say, "No?"  Did you say to yourself, "Of course we inspect our phone processes Brian!  We mystery shop our stores to keep them on their toes."  

 

If you are inspecting calls on a regular basis internally, that is fantastic.  However, most internal dealership employees assigned the task of mystery shopping calls or phone logs do not inspect…

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Added by Brian Pasch on April 22, 2012 at 6:07am — No Comments

Scott Painter (CEO of TrueCar) speaks to Stan Sher (President of Dealer eTraining)

It was Monday December 12, 2011 and I had decided to take a nap at 4:00 PM as I had just spent an average of 14 hours per day working from my home office.  I actually spent all weekend working on projects and creating more curriculums.

My nap was rather long and I slept until 8:00 PM.  I woke up and looked at my cell phone only to find a voice message from a random phone number in California.  I listened to the message and saw that it was one of Scott Painter's…

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Added by Stan Sher on December 15, 2011 at 10:30am — 15 Comments

Mastering The Bigger Picture With ZMOT, FMOT, and SMOT

The past two months I have been focused on applying the concepts introduced by Jim Lecinski's book "Winning The Zero Moment of Truth" for the automotive industry.

I have…

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Added by Brian Pasch on November 11, 2011 at 6:30pm — 3 Comments

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