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All ADM Blog Posts Tagged 'goals' (14)

Service Departments Need Tune-Ups Too

The service department tends to be the busiest place in a dealership, and service managers must stay in tune with what’s going on. While meetings and discussions can be useful, at times they only result in vague ideas the service staff never acts upon. Just like in any organization, a service…


Added by Richard Holland on June 25, 2015 at 6:00am — No Comments

Do You Know What Your Churn Rate Is? You Should.

“When Coca-Cola changed their secret formula in 1983, loyalists were outraged. Coca-Cola received 1,500 calls per day and more than 400,000 angry calls and letters. A psychiatrist Coke hired to listen in on calls told executives that customers sounded as if they were discussing the death of a loved one.” […


Added by Mike Gorun on June 17, 2015 at 5:00am — No Comments

Don’t Be Intimidated by Customer Loyalty

Many dealers are intimidated by the concept of “customer loyalty.” The simple attempt at trying to design and implement a strategy that creates lifetime customers is certainly a daunting one. It takes a lot of work and effort to accomplish this, for sure. However, just like you train your sales…


Added by Richard Holland on February 27, 2014 at 9:02am — 4 Comments

Visualizing What You Want


v. vi·su·al·izedvi·su·al·iz·ingvi·su·al·iz·es

1. To form a mental image of; envisage: tried to visualize the scene as it was described.

2. To make visible.


In life and work,…


Added by Al Mosher on November 3, 2013 at 4:30am — No Comments

Why Are We Rewarding Non-Accountability?

In my sessions at conferences, I discuss the importance of measuring and holding employees accountable. Doing this consistently allows you to identify your top performers, check for consistency across areas of responsibility and identify employees and/or processes that may need…


Added by Richard Holland on October 3, 2013 at 5:49am — 5 Comments

What Do You Mean You're Not A Vacuum?

Let's cut the chit chat and jump to the point of this post. Do you suck? Are your sales dwindling? Are you losing the confidence of your management? Does it feel like all of your "ups" are avoiding you to the point that you discreetly sniff your arm pits just to make sure you don't…


Added by Michael Cirillo on March 10, 2013 at 11:30pm — No Comments

New Year's Resolutions - What's the Point?

Every year, on December 31st, I vow to hit the gym everyday, eat less candy, or spend less time working and little more time playing. However, by February 1st, it seems I have completely forgotten about my …


Added by Kelly Holloway on December 31, 2012 at 9:30am — 2 Comments

Goal setting for Automotive Salespeople

Goal setting for Automotive Salespeople


Goal setting for Automotive Salespeople

All too often in the Automotive world, we let our salespeople fend for themselves every month. There are not enough dealerships, managers or salespeople that sit down…


Added by Jim Kristoff on October 2, 2012 at 4:04am — 5 Comments

Leveraging Your Automotive Service Waiting Area to Reap Rewards

If it’s not the most visited area in an automotive dealership, it’s arguably one with the most captive audiences.

No, it’s not the sales floor; it’s your automotive service area.

Whether it’s waiting for a vehicle to get prepped for delivery or waiting for it to get serviced, the automotive service area—more specifically the lounge—is home to the section of your dealership that has few distractions for customers, i.e. an audience that has little to do but wait.

What can…


Added by Stacy Mueller on January 31, 2011 at 11:41am — No Comments

Better Mental Focus For Sales Professionals

The Mental Power Hour - Better Mental Focus For Sales Professionals


        Increased sales and profits through better Mental Focus. No matter what your level of skill or consistent sales numbers, you as a Sales Professional are not prevented by anything from getting to the next level except the limits contained within your own…


Added by T. Lavon Lawrence on January 27, 2011 at 12:39pm — No Comments

New Year’s Resolution? Setting Up Goals for Your Car Dealership


When it comes to setting up sales goals for your car dealership, there is no magic equation.


Some dealers use prior sales data, consider any changes in personnel and then make a reasonable guess as to how many vehicles they should sell the next month. …


Added by Stacy Mueller on January 4, 2011 at 2:11pm — No Comments

Action Plan----->Goals----->Destination

We all have things we need (or want) to accomplish before the year is over. Why wait until January 1st to set a "New Year's Resolution"? Why wait another year to reach the destination you already want? If you…


Added by Kelly Noble on December 1, 2010 at 1:00pm — No Comments

OK, It's Time To Get It...Follow Up Is The Key!

It doesn't matter who you are, what you sell or where you sell. Further, it doesn't matter if you're actively selling or making sales happen away from the front lines. There are a number of things that make business tick:

1. Passion about what you're doing and/or representing

2. Solid fundamentals; especially process

3. Understanding and belief in your business' mission and/or goals

Some still count on their manufacturer's brand or their 'book of business' to… Continue

Added by Gary May on February 16, 2009 at 12:08am — No Comments

Templates for Microsoft Xl

Hello and good morning everyone. I am trying to find some templates that I can use to track my Internet customers sales, profit, apts,lead sources ect. I know someone has to have something that is really good that I can possibly use please noo pretty please.....Thanks Kim

Added by Kimberly Varner on February 3, 2009 at 6:46am — 4 Comments

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