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All ADM Blog Posts Tagged 'experience' (186)

Service Departments, Get Ready for the future of Voice!

Consumers are all about convenience. The Internet has opened access to instant information and new technology continuously enables consumers to accomplish goals faster, access information more easily and organize their lives -- all without…

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Added by Ujj Nath on January 17, 2018 at 6:30am — No Comments

Attention Customers…Are You Paying Attention?

One of the biggest marketing challenges is to capture the attention of your intended audience. We are all bombarded with hundreds of marketing messages every day, and to a great degree, we…

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Added by Scot Eisenfelder on January 15, 2018 at 6:44am — No Comments

Why invest in customer experience in 2018

Every business has only one objective: reaching customers and obtaining their attention.

This can be easily achieved if you satisfy the needs of your customers. Give them what they want, and they will turn from potential into your customers.…

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Added by Thomas F. Jung on January 11, 2018 at 12:00am — No Comments

Give Them Some Skin in the Game, Stop the Silos

There can be no arguing that most dealerships operate in silos.

Typically,
 four exist: New Car Sales, Used Car Sales, Service and Finance. These four…

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Added by Ujj Nath on January 10, 2018 at 6:30am — No Comments

Do You Want E-Contracting or Not? Decide Already!

Much progress has been made…

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Added by Ujj Nath on January 2, 2018 at 6:30am — No Comments

When Using Customer Data, Don’t Be Creepy!

When it comes to providing the ultimate customer experience, can technology go too far and instead,…

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Added by sara callahan on December 22, 2017 at 6:30am — 2 Comments

4 Reasons Why Your Customers Love Video

For professional marketers across all industries, the top priority for 2018 is to convert leads into customers,…

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Added by Timmy D. James on December 21, 2017 at 6:30am — 1 Comment

Bots Help the Grinch Steal Christmas

A trending technology is the use of bots in customer service.

While bots can certainly help companies manage communications faster, sometimes they fail to provide the correct information and consumers just stop…

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Added by Ujj Nath on December 21, 2017 at 6:00am — No Comments

Don’t Mess with the Center of the Universe

For some people, it’s family. For others, it’s pets. Others will maintain it’s their career, and some will point to their favorite pastime.

Regardless of what anyone chooses, there is a common denominator used to keep up with their passion -- one that has become the center…

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Added by Ujj Nath on December 12, 2017 at 6:00am — No Comments

Poor Communication is Killing your CSI

Are your employees communicating well at your dealership?

At most of the dealerships I have visited they are not!…

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Added by Ujj Nath on November 28, 2017 at 6:30am — No Comments

You Don’t Have to Be Company 2nd to be Customer 1st

While today’s businesses understand the need to provide a…

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Added by Mike Gorun on November 14, 2017 at 6:12am — 1 Comment

To Improve Customer Experience, Employees Must Own It!

Today’s consumers are fickle and more demanding than ever. 

Why wouldn’t they…

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Added by Chris Miller on October 27, 2017 at 7:00am — 2 Comments

ELEAD1ONE Inbound Call Center Delivers 70 Percent Service Appointment Set Rate for Gettel Automotive Group

Customer Experience Improvement Drives 15 Percent Increase in Fixed Ops

Atlanta, GA – October 23, 2017 -…

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Added by Bill Wittenmyer on October 27, 2017 at 6:30am — No Comments

Electric Vehicles Could be Auto Industry’s Biggest Disruption EVER!

The next evolution in the automotive industry will fundamentally transform dealership service departments… and this one will be big: …

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Added by Ujj Nath on October 2, 2017 at 7:00am — No Comments


Influencer
You Had Me at Hello

I've worked in customer …

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Added by Stephen Coambes on September 25, 2017 at 6:30am — 2 Comments

Rest in Peace: 2-Shift Service Departments

If you haven’t noticed, our culture has changed. Your customers are no longer willing to wait. Everyone…

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Added by Ujj Nath on September 6, 2017 at 6:30pm — No Comments

Consumer Attention Spans Are… SQUIRREL!

If you haven’t already noticed, human’s attention spans, in general, are …

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Added by Mike Gorun on August 31, 2017 at 7:00am — No Comments

Interaction isn’t ALL you should Measure: Pay Attention to What’s Working!

(Part 4 of a 4-part blog series on vehicle merchandising) 

 …

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Added by Devin Daly on August 30, 2017 at 6:39am — No Comments

A Successful Rewards Program Should Not Be All About Rewards

Let’s face it, for every 10 businesses that exist, 9 have some sort of rewards program. While they used to be novel and exciting, customers are …

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Added by Mike Gorun on August 16, 2017 at 6:42am — No Comments

To Grow Big Try Thinking Small

Every business wants to be the market leader and have success. Yet to do so, many have the mindset that it is necessary to spend more money. “Buy a Super Bowl ad,” they say. “Spend hundreds of thousands on TV and radio.”…

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Added by Ujj Nath on July 25, 2017 at 7:09am — No Comments

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