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All ADM Blog Posts Tagged 'employees' (27)

Acquisition and Retention Get Married

A new benchmark report published last month by RSR Research, provides some interesting information about retailers and the shifts in focus and importance from 2012 to 2013.

 

According to the study, 61 percent of retailers feel customer retention has become more difficult, and…

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Added by Mike Gorun on September 24, 2013 at 6:23am — 2 Comments

How a Life Lesson Was Learned by the World’s Best Bourbon

Life lessons typically come when you least expect them as software coder, Ted Dziuba, discovered...

He and his friend went to a bar that served Pappy Winkle’s Family Reserve Bourbon Whiskey that is widely regarded as the world’s best bourbon. While…

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Added by Mike Gorun on September 10, 2013 at 8:00am — 4 Comments

Why a “Satisfied” Customer is Unacceptable

I came across an article recently by Jeffrey Gitomer that really hit home. In essence, he said that there are countless awards given out for levels of “customer satisfaction” by many companies including the likes of JD Powers, and Consumer Reports. The winners of those awards…

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Added by Mike Gorun on August 6, 2013 at 6:09am — 9 Comments


Influencer
Disney Rules That Can Make Your Service Magical

Disney is beloved the world over and is recognized as a premiere family destination place. Whether you’re talking about the parks in Orlando, or California, people pay premium prices to be able to enjoy a little of the magic. But what makes Disney any different than the other amusement parks in the world? Many would say it’s Disney’s philosophy and training.

 

A…

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Added by Richard Holland on June 25, 2013 at 8:09am — 3 Comments

Client-facing employee tips from Carnegie

Is this what your staff looks like when they greet your customers?

Nearly every employee…

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Added by Big Tom LaPointe on March 10, 2013 at 3:00pm — No Comments

Here’s Your Sign! Building Employee Morale.

One of my favorite comedians is Bill Engvall, who does the “here’s your sign” gags. (i.e. A buddy and I went fishing. When we got to the dock I pulled out a big string of bass. Some guy on the dock asks, “Hey, y’all catch them fish?” I said, “Nope. We talked ‘em into giving up. Here’s your sign!”)

As business managers and/or owners, we all like to think we’ve got a pulse on employee morale, which is a critical component to how successful a business is. As someone who makes a…

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Added by Mike Gorun on June 5, 2012 at 12:54pm — No Comments

Match Talents to Positions

If You Want to Change the Job Your People Do, Change the Job You Hire Them to Perform



This years NADA meeting was interesting I will post about that later. It’s amazing how I talk to dealers from all over the nation and I hear about hiring the right GUY!! In early October of 2008 I wrote the following. I was getting home from the J.D. Power and Associates Automotive Internet Roundtable in Las Vegas, where a wealth of great information was presented. The best thing I learned from this… Continue

Added by William Phillips on January 27, 2009 at 4:54pm — No Comments

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