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All ADM Blog Posts Tagged 'employee' (29)

Communication: Keys to Dealership Success

Communication Drives Dealership Success

When you think of all the things that go into making your dealership a success, communication ranks at the top of the list. In fact, without good communication—both inside the dealership and with your customer base—you’ll likely suffer unnecessary losses in sales, employees, and customers. And while it’s one…


Added by Joseph Little on October 1, 2015 at 1:00pm — 1 Comment

Offer Value Above a Paycheck To Increase Employee Retention

Automotive News recently reported that FCA will offer free college tuition to all FCA dealership employees. It will begin immediately in the southeast region…


Added by Richard Holland on May 7, 2015 at 5:00am — No Comments

Auto/Mate Ranks Number One on Top Workplaces 2015 Report

Mike Esposito Honored with Special Leadership Award from the Times-Union

For Immediate Release

Albany, N.Y. – April 27th, 2015 – Auto/Mate Dealership Systems (…


Added by Mike Esposito on April 27, 2015 at 8:46am — No Comments

Season of Change?

With a steadily improving economy and declining unemployment rates, the automobile industry is geared up to experience another year of expansion and progress. While this is great news, it would be wise to consider that just as customers now have more choices when it comes to buying or servicing their vehicle, employees (and prospective employees) also have more options than they did just a few years ago.  In general they no longer feel quite so loyal to their position, nor do they fear…


Added by Richard Holland on February 5, 2015 at 6:00am — No Comments

Auto/Mate Honored As One of The “Best Places to Work” Fifth Year In A Row By The Albany Business Review


ALBANY, N.Y. – November 3rd, 2014 –Auto/Mate Dealership Systems ( has been honored as one of the thirty “Best Places to Work” in New York State’s Capital region by the Albany Business Review. It is the fifth year in a row that Auto/Mate has received the distinction.


"After five years we don't take this award for granted. We continue to work hard to create…


Added by Mike Esposito on November 3, 2014 at 2:17pm — No Comments

How Job Hopping Became Acceptable and How You Can Change It

When developing an employee retention strategy, a business must ultimately consider salaries. There’s no doubt that a long-term employee will feel slighted if a new employee joins at a higher pay. Chances are they may even feel slighted if the new employee receives the same wage. In the automotive…


Added by Richard Holland on September 4, 2014 at 7:00am — No Comments

Overwhelmed Employees Affect Engagement

An interesting article on the Forbes website shared the results of a recent study by Deloitte Global Human Capital Trends. The study was the result of an extensive…


Added by Richard Holland on March 20, 2014 at 6:56am — 12 Comments

Loyalty Begins At Home

I’m sure you’ve heard the phrase “Work your pay plan.” It doesn’t matter whether you held a position in sales, service, or parts, this advice has always been considered good. Towards the end of the month, when Sales Managers need those extra units sold on the weekends in order to hit bonuses from the…


Added by Mike Gorun on March 4, 2014 at 7:38am — No Comments

5 Keys to High Level Motivation

First, let’s clear up a big misconception. Nobody can motivate you but you.

You are 100% responsible for your own attitude and motivation. Other people can inspire you but you have to decide if their words or actions motivate you. You can just as easily choose…


Added by Al Mosher on November 16, 2013 at 5:30am — 1 Comment

How to Recruit Dealership Employees with Social Media

Currently 92% of companies use social media as a recruiting tool.

So how do you differentiate your dealership to attract the best employees? There’s more to it than just posting your job opening on Facebook or LinkedIn. Engage the best applicants by considering the following…


Added by Rebecca Ward on November 8, 2013 at 7:30am — No Comments

Empowering Employees to WOW Without Fear

The Ritz-Carlton hotel chain has an exciting customer service policy that empowers every employee with $2,000 to satisfy any guest without approval. This isn’t a one-time power but it’s per incident. Some business…


Added by Mike Gorun on October 22, 2013 at 6:25am — No Comments

Why Are We Rewarding Non-Accountability?

In my sessions at conferences, I discuss the importance of measuring and holding employees accountable. Doing this consistently allows you to identify your top performers, check for consistency across areas of responsibility and identify employees and/or processes that may need…


Added by Richard Holland on October 3, 2013 at 5:49am — 5 Comments

Employee Loyalty: Is There a Silver Bullet?

When was the last time you heard of someone who had worked his or her entire live for a single company? Chances are these instances involved members of an older generation, specifically people born in the earlier part of the century. So why has something that used to be fairly common in the past suddenly…


Added by Richard Holland on September 26, 2013 at 6:04am — No Comments

The Transformation of Employee Loyalty in Gen Y

In the past, it wasn’t uncommon for employees to spend their whole working lives with a single company. People would start in their late teens and many would retire without ever having worked anywhere else. However, businesses, in general, and dealerships, specifically, are experiencing less loyalty from employees…


Added by Mike Gorun on July 23, 2013 at 5:43am — 5 Comments

Changing Your Image Is Hard but Possible

Frequent travelers have many choices when choosing airlines. Some choose an airline for their frequent flier benefits; some for their convenient routes or frequent itineraries and some have airlines chosen for them by their companies. For many years, Delta Airlines has been at or near the bottom of almost every…


Added by Mike Gorun on July 16, 2013 at 6:32am — No Comments

Why Employee Retention Effects Customer Retention

In the automotive world, the bottom line is that many dealerships experience very high turnover rates with employees, especially in sales. Our world is one of high stress, long hours and feast or famine. (This might not be as true in the service departments.) However, the face of your dealership to a customer…


Added by Mike Gorun on June 25, 2013 at 6:08am — No Comments

Is Employee Loyalty Killing You?

Can efforts to capture customer loyalty be thwarted by employee loyalty?

Evidence gathered from top retail groups, including auto dealerships, indicates that employee loyalty directly affects customer loyalty and thus business results.

Dealer operators and their managers…


Added by Mike Gorun on April 23, 2013 at 7:37am — No Comments

Building Up Employees’ Loyalty and Engagement: What I Like About You

When did you last share with someone important why you enjoy him or her? We’re fast to convey disappointment or dissatisfaction with others, but uplifting the attributes in them we like feels rather strange.

Yet when it comes to building loyalty, whether in customers, coworkers or…


Added by Mike Gorun on April 16, 2013 at 6:24am — No Comments

Losing Great Employees Is Your Own Fault

Are you blinded by efficiency?

Look at your team. Let me describe one of your members and see if you can spot them.


They are not the most vocal of the group. They are on time, they…


Added by Glenn Pasch on March 6, 2013 at 6:00pm — 11 Comments

Social Media On The Clock And Why It Helps

Today we’ve decided to feature a great blog by Ryan Holmes, CEO of Hootsuite, about why you should pay your employees to use social media on company time. Sounds crazy? Maybe. But according to Holmes, social media is not a…


Added by Stephen Jackson on November 21, 2012 at 1:00pm — No Comments

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