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All ADM Blog Posts Tagged 'efficiency' (14)

Video Games: Using Employee Interests To Train

Despite the many tools available and the best of intentions, many dealerships struggle with providing ongoing professional development for their staff. Whether it’s because of the volume of customers that need handling; lack of time; or worry about taking a technician or salesperson out of commission – even for a short…

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Added by Richard Holland on December 18, 2014 at 6:30am — No Comments

Reach Out and Touch Someone

Do you remember the AT&T ad slogan “Reach Out and Touch Someone” from the early 1980s?  It may have been thirty years since that slogan reached its peak in popularity, but it still has a similar meaning today. Our high-paced, digitally driven world has made it even easier to stay in touch with our friends and…

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Added by Richard Holland on December 4, 2014 at 5:00am — No Comments

Starbucks Is Playing Offense and What Dealers Can Learn From It

Starbucks recently announced plans to roll out a delivery service in some key major markets. This follows on the heels of an initiative which allows customers to place their drink orders via smartphones, so as to minimize wait…

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Added by Richard Holland on November 28, 2014 at 5:30am — No Comments

Will Speed & Efficiency Give AutoNation A Competitive Edge?

The largest complaint that consumers have when considering a vehicle purchase is the fact that the process takes too long. Even with all the new technology processes that dealerships have employed over the past few years, the purchase process is still as long and…

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Added by Mike Gorun on November 26, 2014 at 6:00am — No Comments

The Trick to Increased Service Revenue Is Keeping Your Bays Full

Many auto dealerships have technology in place that allows sales managers to monitor what’s going on in their departments. CRMs and phone call recording services are used by sales managers to ensure that Internet leads are being followed up promptly and that salespeople follow up with shoppers that visited the…

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Added by Richard Holland on September 18, 2014 at 5:30am — 2 Comments

Are You Prepared For More Service Business?

Auto dealers know how important their service business is to the bottom line.

There’s no doubt that service absorption is vital to the health and livelihood of many dealer’s financial statements at the end of the month.…

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Added by Richard Holland on September 11, 2014 at 5:30am — 2 Comments

Fixed Ops: The Scramble for Technicians Begins

In May I wrote a blog article explaining how employee retention in service will become increasingly important due to many factors. Apparently, that’s becoming true faster…

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Added by Richard Holland on July 31, 2014 at 7:00am — 2 Comments

Top 27 Time Wasters

I was on an online chat with several friends and fellow trainers from the United Kingdom the other night...

 

We were discussing Time Management, a…

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Added by Al Mosher on September 21, 2013 at 6:30am — 2 Comments

The Technology Invasion… Are You Ready?

Dealerships are typically slow to embrace technology. In some cases, it’s for budgetary reasons and for others it’s out of a lack of a sense of need. A recent article in WardsAuto.com reinforced the need for dealerships to…

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Added by Richard Holland on June 7, 2013 at 8:25am — No Comments

The Elasticity of Time

Time allotted to us every day is finite, just 24 hours.

Most of us need six to eight hours of sleep if we can get it, and if we have family then evening hours should be devoted to them. This leaves approximately 12 hours to…

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Added by Jeff Cotton on May 28, 2013 at 1:30pm — No Comments

Dude, Where’s My Car?

Customer: “Is my car ready?”

Advisor: “Let me check…. I’m not showing that its ready yet, ma’am.”

Customer: “Do you know when it will be?”

Advisor: “I’ll have to check with the technicians. We’ll be sure to call you when it is,…

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Added by Richard Holland on April 25, 2013 at 7:41am — No Comments

Losing Great Employees Is Your Own Fault

Are you blinded by efficiency?

Look at your team. Let me describe one of your members and see if you can spot them.

 

They are not the most vocal of the group. They are on time, they…

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Added by Glenn Pasch on March 6, 2013 at 6:00pm — 11 Comments

Converting a Lead – The Need for Speed by Jeff Ward

Everything else being equal – Speed is the game-changer. Speed is your “not-so-secret” weapon.

Speed is a key element in lead conversion maximization.



In the world of sports we hear about the importance of speed from the broadcast announcers as they

call a game and we read about its importance in articles written by sports writers in their analysis post-game. You hear phrases like “with his speed they will never catch him” and “their speed on the base paths makes them a… Continue

Added by Jeff Ward on June 17, 2009 at 8:48pm — No Comments

Who needs a Prius?

Most people would actually be better off financially with a non-hybrid Civic.

Fact: The national average fuel price today is $3.04.
Fact: The Toyota Prius gets 46 MPG combined.
Fact: The Honda Civic LX gets 29 MPG combined.

Read more to see why the Civic LX is a smarter purchase for many people: More...

Added by Nick Iliff on October 22, 2008 at 8:00am — No Comments

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