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All ADM Blog Posts Tagged 'edmunds' (5)

What Happened to Customer Service?

A recent event held by Edmunds named “Hackomotive” brought together some of the brightest technology innovators in the automotive industry.

The purpose of this event was to streamline the automotive buying process for consumers. Technology and shopping portals are increasingly…

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Added by Richard Holland on April 3, 2014 at 3:00am — 4 Comments

Measuring Online Success with Conversion

Written by Mat Koenig CEO & Founder of KonigCo LLC. Learn more at www.konig.co

There are a million or more opinions on this topic and as my grandmother used to say: "Mathew, opinions are like…

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Added by Mathew Koenig on March 29, 2013 at 1:35pm — No Comments

Edmunds.com Adopts New Online Chat Feature to Connect Car Shoppers and Dealers

A new chat feature that makes it quick and easy for car shoppers to interact with participating dealerships is now available on Edmunds.com, the premier online resource for automotive information. The feature allows consumers to connect immediately with dealers to ask…

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Added by Aaron Hassen on April 16, 2012 at 8:37am — No Comments

Contact At Once! Selected by Edmunds.com as Dealer Chat Provider

edmunds selects contact at once dealer chat

Live chat solution to connect dealers to car shoppers conducting vehicle research on Edmunds.com

Contact At Once!, the leading dealer chat provider connecting online car shoppers to auto dealers, today announced that it has been selected by Edmunds.com, the premier online resource for automotive information. Contact At Once! will provide live chat…

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Added by Aaron Hassen on April 16, 2012 at 4:20am — No Comments

Waiting For The Opportunity That Already Passed? Try To Process That!

No knock to hear. No call to answer. No door to open. No question to respond to. The customer was never yours. It happens more than not and it's aggravating as hell to deal with...if you do at all. Today you have two choices:



1. Wait for the next 'up' and work in the same manner as before

2. Create, extend and perpetuate a brand and destination where people want to interact with you



The result will be massively different but the actions required are not so disparate.… Continue

Added by Gary May on February 5, 2009 at 4:27pm — No Comments

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