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All ADM Blog Posts Tagged 'drive' (65)

Plugging Holes in the Service Bucket

We are in a new era; one in which dealers make most of their money on the service side and not in new vehicle sales.

Yet, as an industry we still spend far more money marketing the sales side of the business, and on conquest marketing, than we do on service marketing and customer…

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Added by Scot Eisenfelder on May 23, 2018 at 6:30am — No Comments

When It Comes to Service the Sky Should NOT be the Limit

For today’s consumers, time is the ultimate commodity.  No matter how much money they have, consumers are always on the go with their busy lives. Whether that means shuttling the kids to soccer practice, or running a bunch of errands, when it comes to fitting vehicle service into their busy schedule it is often…

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Added by Ujj Nath on May 14, 2018 at 6:18am — No Comments

Is $7.5 Million Worth a Process Change?

Most dealerships at the very least conduct some form of multi-point inspection and inform the customer about any needed repairs discovered during the inspection. But what happens if those recommendations aren’t properly documented?

 

Well, failing to…

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Added by Ujj Nath on April 30, 2018 at 7:00am — No Comments

4 Important Tips that Keep You Safe on the Road

Driving can make an effective and efficient transportation option for people who are cautious, detail-oriented and responsible. It’s anything but effective and efficient for those who fail to pay attention to safety practices, however. If you want to enjoy maximum security behind the…

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Added by Rachelle Wilber on April 22, 2018 at 8:30am — No Comments

Safety First: 5 Precautions to Take with Every Vehicle You Drive

Vehicles provide you with untold freedom, convenience, and access to adventure. In the event of an accident, you will want to recruit help from a lawyer like The Jaklitsch Law Group. These…

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Added by Meghan Belnap on April 13, 2018 at 9:37am — No Comments

myKaarma Raises $15 Million from Kayne Partners to Further Advance Product Development for Auto Dealer Service Departments

LONG BEACH, California –April 5, 2018-- --myKaarma, the leading communications and payments software provider for automotive dealer service departments, today announced it has received a $15 million investment led by Kayne…

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Added by Ujj Nath on April 5, 2018 at 3:30pm — No Comments

The Future of your Service Department

There is nothing more frustrating to a customer than being told a repair will take X amount of time - only to be informed later that it will take longer. To those who work in busy dealership service departments, this happens frequently. Customers come in for one thing and, during the multi-point inspection,…

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Added by Chris Miller on March 30, 2018 at 6:21am — No Comments

Learning to Drive: 4 Things Every Parent Should Teach Their Teen About Cars

The thought of your son or daughter suddenly behind the wheel of a car can be scary for some parents. However, it can also be a source of immense pride, and you want to best prepare your teen for the road. You should teach your teen these four things…

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Added by Hannah Whittenly on February 16, 2018 at 8:35am — 1 Comment

Cars for Sale: How to Select the Best Auto for Your Needs

Committing to a new car can make any sane person feel stressed out and nervous.

There are so many types of cars available on the market nowadays. The idea of making the wrong decision can be incredibly frustrating and anxiety-inducing. If you want to feel…

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Added by Rachelle Wilber on February 14, 2018 at 2:00am — No Comments

The Art of Turning Complaints into New Customers

The auto industry…

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Added by Chris Miller on January 31, 2018 at 6:00am — No Comments


Dealer
How does a barber learn to shave?

I came across a quote recently and I cannot remember the author, but I sure remembered the quote. It goes like this; “A barber learns to shave by shaving fools.”

 

It struck me that many times in Customer Service, the person I am engaged with is “learning to shave” with me. What…

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Added by Leonard Buchholz on January 30, 2018 at 7:00am — 1 Comment

Don’t Eat Tomato Soup with Chopsticks

As a dealership, there are many ways you…

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Added by Mike Gorun on January 23, 2018 at 7:00am — No Comments

The Fight Club: Why Your Dealership Should Have One

I know that in writing this article, Im completely violating the first rule of the fight club. 

However, my guess is…

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Added by Mike Gorun on December 4, 2017 at 7:30am — No Comments


Influencer
How to Teach Your Kid to Be a Pro Driver

For teens, learning to drive is something of a rite of passage, a first step toward independence. Sometimes, however, teens are so eager to get that first taste of adulthood that many important lessons are ignored. As you lay the foundation…

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Added by Eileen O'Shanassy on November 4, 2017 at 8:00am — No Comments

Car Connoisseur: 4 Things to Look For When Buying Your Next Car

If you are in the market for a vehicle, it is important that you find something that you enjoy driving and that fits your budget. Otherwise, you will have a car that either costs too much drive or isn't worth driving despite the cost. What are some things to look for in a car to ensure that you find the right balance…

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Added by Kara Masterson on September 14, 2017 at 3:30pm — No Comments

All-Season: How To Find A Car That Delivers All Year Long

Searching for a new car or SUV can be incredibly confusing at times. There are a wide number of factors that you'll need to consider in order to find a vehicle that not only fits your sense of taste and style but also suits your specific needs. As far as this last factor is concerned, it's imperative that you consider how, where and…

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Added by Brooke Chaplan on June 26, 2017 at 4:00pm — No Comments

5 Ways to Bring Customers Back for Service

It’s the goal of every service department to enjoy excellent customer retention and loyalty. Other than…

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Added by Ujj Nath on June 6, 2017 at 11:02am — No Comments

4 Safe Driving Techniques for New, Inexperienced Teen Motorists

Just over 20 percent of teens get into an accident within their first year of driving, and some of those collisions result in serious injuries and fatalities. While…

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Added by Rachelle Wilber on May 9, 2017 at 12:00pm — No Comments

Pro Driving Tactics You Can Apply to Your Everyday Commute

Many people endure a daily commute to and from work. When mass transit is not an option, you may find yourself behind the wheel for an hour or longer every day. This time adds up, but you can make the most of it by applying these four tips that the professional drivers…

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Added by Rachelle Wilber on April 26, 2017 at 11:36am — No Comments

The Customer’s Time is not yours so Stop Thinking it is!

Some dealership personnel tend to do things that really boil down to just CYA stuff. A customer comes into the service drive and is made to wait while their vehicle is inspected for scratches, dents or dings, which can take a few minutes --- time a customer doesn’t have.

The most valuable currency on the planet…

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Added by Ujj Nath on April 4, 2017 at 6:38am — No Comments

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