Automotive Digital Marketing

Automotive Marketing Professional Community for Car Dealers, OEM and Suppliers

Loading... Be Patient!

All ADM Blog Posts Tagged 'department' (43)

How to Capture More Service Potential from Current Customers

By many historical measures, service opportunities have never been greater for auto dealers.

In the last decade auto sales have boomed, creating an unprecedented service opportunity tailwind for the next decade. More factory scheduled maintenance programs are…


Added by Scot Eisenfelder on March 20, 2018 at 7:00am — No Comments

Communicate Effectively in Service with…Snapchat?

The dealership service experience doesn’t end when the customer picks up their car from the cashier. 

For the next three to six months, the service department needs to communicate with their client, ensuring their satisfaction and solidifying they return for their next maintenance…


Added by CPI Results on February 22, 2018 at 9:00am — No Comments

The First Call is the Turning Point

You won’t find the question on a Customer Satisfaction Index survey: “Who made the first phone call during your service visit – you or your service advisor?”

The results would probably tell a story very much in line with the overall CSI score. If the customer…


Added by CPI Results on February 14, 2018 at 10:00am — No Comments

The Art of Turning Complaints into New Customers

The auto industry…


Added by Chris Miller on January 31, 2018 at 6:00am — No Comments

Taking Care of Business While Maximizing Revenue

As industry experts forecast slumping sales numbers,…


Added by Chris Miller on December 21, 2017 at 6:30am — No Comments

Bots Help the Grinch Steal Christmas

A trending technology is the use of bots in customer service.

While bots can certainly help companies manage communications faster, sometimes they fail to provide the correct information and consumers just stop…


Added by Ujj Nath on December 21, 2017 at 6:00am — No Comments

Why dealerships must use texting in 2018

Customer satisfaction is one of the most important ingredients for your dealership success. It is plain simple: if you are doing it right, your CSI scores will go up. And if you are not, you should be thinking how to increase it in the future.



Added by Thomas F. Jung on December 15, 2017 at 3:30am — No Comments

Affinitiv CEO Scot Eisenfelder Challenges Auto Dealers That Service Absorption is a Dangerous Number

Auto dealers would be better served if…


Added by Scot Eisenfelder on November 6, 2017 at 6:30am — No Comments

Service Absorption is a Dangerous Number

Service absorption is one of the most…


Added by Scot Eisenfelder on November 2, 2017 at 5:30am — No Comments

ELEAD1ONE Releases Free eBook for Auto Dealers: Fix Your Phones & Boost Profit in Your Service Department

Atlanta, GA - October 31…


Added by Bill Wittenmyer on October 31, 2017 at 6:08am — No Comments

To Improve Customer Experience, Employees Must Own It!

Today’s consumers are fickle and more demanding than ever. 

Why wouldn’t they…


Added by Chris Miller on October 27, 2017 at 7:00am — 2 Comments

ELEAD1ONE Inbound Call Center Delivers 70 Percent Service Appointment Set Rate for Gettel Automotive Group

Customer Experience Improvement Drives 15 Percent Increase in Fixed Ops

Atlanta, GA – October 23, 2017 -…


Added by Bill Wittenmyer on October 27, 2017 at 6:30am — No Comments

Is Selling A Car More Important Than Preserving A Life?

The Future of Used Car Recalls …


Added by Chris Miller on October 20, 2017 at 6:47am — No Comments

Rest in Peace: 2-Shift Service Departments

If you haven’t noticed, our culture has changed. Your customers are no longer willing to wait. Everyone…


Added by Ujj Nath on September 6, 2017 at 6:30pm — No Comments

Human Capital: How Teamwork Can Increase Revenue

One challenge in many dealerships is building an environment where teamwork thrives.

Salespeople are focused on their own individual commissions, not the stores; technicians are focused on the billable hours they produce, not the departments; and F&I managers want their penetration and…


Added by Chris Miller on August 31, 2017 at 6:30am — No Comments

The Costco Effect and Customer Loyalty

Costco has certainly built a loyal following over the years, even though…


Added by Ujj Nath on June 19, 2017 at 6:30am — No Comments

How to improve service experience in 2017? Try texting!

After a quarter of a century, auto dealerships have finally started realizing that technology works for them, not vice versa. As 2017 has opened the door for innovation, such as virtual reality, but in order to reach this level, the entire car industry needs to…


Added by Thomas F. Jung on May 24, 2017 at 4:27am — No Comments

Proper Choice of Communication: The Key to Customer Satisfaction

According to a recent article in…


Added by Ujj Nath on March 27, 2017 at 6:39am — No Comments

Putting Some Fun into the Service Customer Experience

Sitting in the service department waiting room staring at the clock waiting for your vehicle to be repaired isn’t the most fun thing in the universe. It’s not quite like going to the dentist, but for some people it is a close second. Perhaps that’s the allure of the Jiffy Lubes of the world – the promise of the…


Added by Tim Clay on March 17, 2017 at 6:22am — No Comments

Perception vs. Reality: Are You Seeing your Service Department through your Customers’ Eyes?

Many consumers have the perception that servicing at a dealership is more expensive than at independent service providers. Whether this applies to your service department or not, independents acquire customers through consistently advertising competitive prices. Unfortunately, this seems to be working well for them as…


Added by Alexia Henson on February 3, 2017 at 5:00am — No Comments

Monthly Archives














Automotive Marketing Network and Exchange for Car Dealers, OEM Managers, Advertising and Marketing Practitioners seeking improved results.

Please Consider Automotive Marketing Professional Community Sponsors

ADM Badge


Based On Your Interests...

ADM Consulting, LLC

Onsite/Offsite Combination ADM Consulting & Coaching
Select the maximum amount you want to pay each month
Sign up for

Automotive Marketing Tools

Get ADM Toolbar

Click here to take the ADM Member Survey

Getting too many emails from ADM? Click mailbox below to control which types of alerts and updates you are sent......


Share the Best Content w/AutoMarketing Community

© 2018   Created by Ralph Paglia.   Powered by

ADM Badges  |  Report an Issue  |  Terms of Service