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All ADM Blog Posts Tagged 'department' (39)

Taking Care of Business While Maximizing Revenue

As industry experts forecast slumping sales numbers,…

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Added by Chris Miller on December 21, 2017 at 6:30am — No Comments

Bots Help the Grinch Steal Christmas

A trending technology is the use of bots in customer service.

While bots can certainly help companies manage communications faster, sometimes they fail to provide the correct information and consumers just stop…

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Added by Ujj Nath on December 21, 2017 at 6:00am — No Comments

Why dealerships must use texting in 2018

Customer satisfaction is one of the most important ingredients for your dealership success. It is plain simple: if you are doing it right, your CSI scores will go up. And if you are not, you should be thinking how to increase it in the future.

Wanting…

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Added by Thomas F. Jung on December 15, 2017 at 3:30am — No Comments

Affinitiv CEO Scot Eisenfelder Challenges Auto Dealers That Service Absorption is a Dangerous Number

Auto dealers would be better served if…

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Added by Scot Eisenfelder on November 6, 2017 at 6:30am — No Comments

Service Absorption is a Dangerous Number

Service absorption is one of the most…

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Added by Scot Eisenfelder on November 2, 2017 at 5:30am — No Comments

ELEAD1ONE Releases Free eBook for Auto Dealers: Fix Your Phones & Boost Profit in Your Service Department

Atlanta, GA - October 31…

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Added by Bill Wittenmyer on October 31, 2017 at 6:08am — No Comments

To Improve Customer Experience, Employees Must Own It!

Today’s consumers are fickle and more demanding than ever. 

Why wouldn’t they…

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Added by Chris Miller on October 27, 2017 at 7:00am — 2 Comments

ELEAD1ONE Inbound Call Center Delivers 70 Percent Service Appointment Set Rate for Gettel Automotive Group

Customer Experience Improvement Drives 15 Percent Increase in Fixed Ops

Atlanta, GA – October 23, 2017 -…

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Added by Bill Wittenmyer on October 27, 2017 at 6:30am — No Comments

Is Selling A Car More Important Than Preserving A Life?

The Future of Used Car Recalls …

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Added by Chris Miller on October 20, 2017 at 6:47am — No Comments

Rest in Peace: 2-Shift Service Departments

If you haven’t noticed, our culture has changed. Your customers are no longer willing to wait. Everyone…

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Added by Ujj Nath on September 6, 2017 at 6:30pm — No Comments

Human Capital: How Teamwork Can Increase Revenue

One challenge in many dealerships is building an environment where teamwork thrives.

Salespeople are focused on their own individual commissions, not the stores; technicians are focused on the billable hours they produce, not the departments; and F&I managers want their penetration and…

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Added by Chris Miller on August 31, 2017 at 6:30am — No Comments

The Costco Effect and Customer Loyalty

Costco has certainly built a loyal following over the years, even though…

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Added by Ujj Nath on June 19, 2017 at 6:30am — No Comments

How to improve service experience in 2017? Try texting!

After a quarter of a century, auto dealerships have finally started realizing that technology works for them, not vice versa. As 2017 has opened the door for innovation, such as virtual reality, but in order to reach this level, the entire car industry needs to…

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Added by Thomas F. Jung on May 24, 2017 at 4:27am — No Comments

Proper Choice of Communication: The Key to Customer Satisfaction

According to a recent article in…

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Added by Ujj Nath on March 27, 2017 at 6:39am — No Comments

Putting Some Fun into the Service Customer Experience

Sitting in the service department waiting room staring at the clock waiting for your vehicle to be repaired isn’t the most fun thing in the universe. It’s not quite like going to the dentist, but for some people it is a close second. Perhaps that’s the allure of the Jiffy Lubes of the world – the promise of the…

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Added by Tim Clay on March 17, 2017 at 6:22am — No Comments


Influencer
Perception vs. Reality: Are You Seeing your Service Department through your Customers’ Eyes?

Many consumers have the perception that servicing at a dealership is more expensive than at independent service providers. Whether this applies to your service department or not, independents acquire customers through consistently advertising competitive prices. Unfortunately, this seems to be working well for them as…

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Added by Alexia Henson on February 3, 2017 at 5:00am — No Comments

Training Is a Service Department’s Best Friend

There are a lot of choices for consumers as far as where to take their vehicle for maintenance. And, while consumers are required to visit franchise dealerships for warranty and recall work, the majority of service revenue lies in regular maintenance. That is why a great and consistent customer experience is so important each and…

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Added by Tim Clay on January 11, 2017 at 5:30am — No Comments

Recall Fatigue: The Time to Act Is Now

The National Highway Traffic Safety Administration has been battling with lawmakers in an effort to gain additional funding in order to handle – amongst other things – the 33.8 million Takata airbags recalled. In the most recent hearing, the NHTSA Administrator, along with several senators provided…

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Added by Chris Miller on July 10, 2015 at 5:30am — No Comments

The Recall Crisis: To a Scared Customer, an Apology can go a Long Way

For many consumers, cars are a necessity. They rely on them to get to work so that they can feed their family. They take their children to soccer practice and their spouses out for nights on the town. Throw in an occasional long-distance road trip to visit a relative or take a vacation, and it’s easy to see how much consumers rely on them. Manufacturers integrate safety messages into their branding. The government tests the vehicles. Consumer agencies review them. And consumers use this data…

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Added by Chris Miller on April 20, 2015 at 8:51am — No Comments

Senate Bill Could Force Recall Repairs & How You Can Capture More of That Work

Recalls can be lucrative service work for dealerships. However, when recalls are announced, most consumers aren’t informed that their vehicle is subject to a recall. As a result, an estimated “46 million cars with unfixed flaws” are currently driving around, according to a recent article in Automotive News. A new bill proposed in the Senate would mandate that…

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Added by Chris Miller on April 13, 2015 at 6:32am — No Comments

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