Automotive Digital Marketing

Professional Community for Automotive Marketers, Car Dealers, OEM and Suppliers

Loading... Be Patient!

All ADM Blog Posts Tagged 'department' (48)

Yield Management: What We Can Learn From Airlines

If you have flown recently there are two inescapable and related facts: (1) nearly every seat is full and (2) nearly every seat is priced differently.

This is because airlines realize that planes taking off with empty seats represents lost revenue that will never come back.…

Continue

Added by Scot Eisenfelder on April 11, 2018 at 6:30am — No Comments

myKaarma Raises $15 Million from Kayne Partners to Further Advance Product Development for Auto Dealer Service Departments

LONG BEACH, California –April 5, 2018-- --myKaarma, the leading communications and payments software provider for automotive dealer service departments, today announced it has received a $15 million investment led by Kayne…

Continue

Added by Ujj Nath on April 5, 2018 at 3:30pm — No Comments

Customer Interaction App Helps Mercedes Benz of North Palm Beach Build Trust and Loyalty with Service Customers

LONG BEACH, Calif.,-- April 2, 2018-- -- myKaarma, software that helps dealerships communicate better with their customers at every stage of the service process, right from check-in through to payment, today announced that Mercedes Benz of…

Continue

Added by Ujj Nath on April 2, 2018 at 6:30am — No Comments

The Future of your Service Department

There is nothing more frustrating to a customer than being told a repair will take X amount of time - only to be informed later that it will take longer. To those who work in busy dealership service departments, this happens frequently. Customers come in for one thing and, during the multi-point inspection,…

Continue

Added by Chris Miller on March 30, 2018 at 6:21am — No Comments

Think Efficiency isn’t the Answer? Check out this Story!

According to a recent article in Automotive News, Motorcars Honda in Cleveland Heights, Ohio, believes that the future of franchise dealership profitability…

Continue

Added by Ujj Nath on March 29, 2018 at 6:49am — No Comments

How to Capture More Service Potential from Current Customers

By many historical measures, service opportunities have never been greater for auto dealers.

In the last decade auto sales have boomed, creating an unprecedented service opportunity tailwind for the next decade. More factory scheduled maintenance programs are…

Continue

Added by Scot Eisenfelder on March 20, 2018 at 7:00am — No Comments

Communicate Effectively in Service with…Snapchat?

The dealership service experience doesn’t end when the customer picks up their car from the cashier. 

For the next three to six months, the service department needs to communicate with their client, ensuring their satisfaction and solidifying they return for their next maintenance…

Continue

Added by CPI Results on February 22, 2018 at 9:00am — No Comments

The First Call is the Turning Point

You won’t find the question on a Customer Satisfaction Index survey: “Who made the first phone call during your service visit – you or your service advisor?”

The results would probably tell a story very much in line with the overall CSI score. If the customer…

Continue

Added by CPI Results on February 14, 2018 at 10:00am — No Comments

The Art of Turning Complaints into New Customers

The auto industry…

Continue

Added by Chris Miller on January 31, 2018 at 6:00am — No Comments

Taking Care of Business While Maximizing Revenue

As industry experts forecast slumping sales numbers,…

Continue

Added by Chris Miller on December 21, 2017 at 6:30am — No Comments

Bots Help the Grinch Steal Christmas

A trending technology is the use of bots in customer service.

While bots can certainly help companies manage communications faster, sometimes they fail to provide the correct information and consumers just stop…

Continue

Added by Ujj Nath on December 21, 2017 at 6:00am — No Comments

Why dealerships must use texting in 2018

Customer satisfaction is one of the most important ingredients for your dealership success. It is plain simple: if you are doing it right, your CSI scores will go up. And if you are not, you should be thinking how to increase it in the future.

Wanting…

Continue

Added by Thomas F. Jung on December 15, 2017 at 3:30am — No Comments

Affinitiv CEO Scot Eisenfelder Challenges Auto Dealers That Service Absorption is a Dangerous Number

Auto dealers would be better served if…

Continue

Added by Scot Eisenfelder on November 6, 2017 at 6:30am — No Comments

Service Absorption is a Dangerous Number

Service absorption is one of the most…

Continue

Added by Scot Eisenfelder on November 2, 2017 at 5:30am — No Comments

ELEAD1ONE Releases Free eBook for Auto Dealers: Fix Your Phones & Boost Profit in Your Service Department

Atlanta, GA - October 31…

Continue

Added by Bill Wittenmyer on October 31, 2017 at 6:08am — No Comments

To Improve Customer Experience, Employees Must Own It!

Today’s consumers are fickle and more demanding than ever. 

Why wouldn’t they…

Continue

Added by Chris Miller on October 27, 2017 at 7:00am — 2 Comments

ELEAD1ONE Inbound Call Center Delivers 70 Percent Service Appointment Set Rate for Gettel Automotive Group

Customer Experience Improvement Drives 15 Percent Increase in Fixed Ops

Atlanta, GA – October 23, 2017 -…

Continue

Added by Bill Wittenmyer on October 27, 2017 at 6:30am — No Comments

Is Selling A Car More Important Than Preserving A Life?

The Future of Used Car Recalls …

Continue

Added by Chris Miller on October 20, 2017 at 6:47am — No Comments

Rest in Peace: 2-Shift Service Departments

If you haven’t noticed, our culture has changed. Your customers are no longer willing to wait. Everyone…

Continue

Added by Ujj Nath on September 6, 2017 at 6:30pm — No Comments

Human Capital: How Teamwork Can Increase Revenue

One challenge in many dealerships is building an environment where teamwork thrives.

Salespeople are focused on their own individual commissions, not the stores; technicians are focused on the billable hours they produce, not the departments; and F&I managers want their penetration and…

Continue

Added by Chris Miller on August 31, 2017 at 6:30am — No Comments

Monthly Archives

2018

2017

2016

2015

2014

2013

2012

2011

2010

2009

2008

2007

1999

Automotive Marketing Network and Exchange for Car Dealers, OEM Managers, Advertising and Marketing Practitioners seeking improved results.

Please Consider Automotive Marketing Professional Community Sponsors

ADM Badge

Loading…

Based On Your Interests...

ADM Consulting, LLC

Onsite/Offsite Combination ADM Consulting & Coaching
Select the maximum amount you want to pay each month
$USD
Sign up for

Automotive Marketing Tools

Get ADM Toolbar

Click here to take the ADM Member Survey

Getting too many emails from ADM? Click mailbox below to control which types of alerts and updates you are sent......


Instagram

Share the Best Content w/AutoMarketing Community

© 2018   Created by Ralph Paglia.   Powered by

ADM Badges  |  Report an Issue  |  Terms of Service