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All ADM Blog Posts Tagged 'dealership' (996)

Used Cars: The Wild Ride that Could

As hard as we try to increase recall completions, there always seems to be a bump in the road. We may soon be in for a pretty big one from the used-car market and there are plenty of signs pointing to this having a major effect on both dealerships and consumers.

 

According to a recent article in…

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Added by Dan Beres on June 22, 2020 at 6:30am — No Comments

VettX Partners with Recall Masters to Identify Vehicles with Dangerous Recalls on its Platform

Auto dealerships and consumers now have additional layer of transparency to safeguard them from making uninformed acquisitions

 

Laguna Hills, CA, June 10, 2020Recall Masters, Inc., the nation’s leading provider of automotive recall solutions, today announced a partnership with VettX, an automotive industry software provider that enables auto dealerships to…

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Added by Dan Beres on June 15, 2020 at 6:49am — No Comments

It Doesn’t Get Much Worse than This!

All automobile manufacturers strive for dominance in the marketplace.

Vying for consumer's money, trust, and brand loyalty is an ongoing challenge through a balance of quality, quantity, and a franchised network of dealerships that entice consumers to buy and service their vehicles.…

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Added by Dan Beres on June 3, 2020 at 6:00am — No Comments

Boost Acquisition Partners with Recall Masters, Adds Critical Recall Data to its Offering

Partnership drives much-needed dealership service revenue by facilitating  recall repairs at no cost to private-party vehicle sellers

Laguna Hills, CA, May 19, 2020Recall Masters,…

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Added by Dan Beres on May 19, 2020 at 7:00am — No Comments

Why Face-to-Face Conversations are More Important than Ever

By nature, humans are social creatures. Need more proof? One of the worst punishments our legal system has come up with is solitary confinement. Not only is this dreaded by inmates, but it can also affect their mental health. Whether an introvert or an extrovert, we all crave personal…

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Added by Timmy D. James on April 23, 2020 at 8:00am — No Comments

Recall Masters Supports Dealers with COVID-19 Response Kit to Help Handle Service Customers

April 8, 2020, Laguna Hills, CA – Recall Masters, Inc., the leading provider of automotive recall data, technology, and communications, today announced the launch of a special COVID-19 Response Kit at no cost for its auto dealer clients. The kit is designed to help improve the handling of service…

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Added by Dan Beres on April 8, 2020 at 7:00am — No Comments

Knowing Your Customer vs. Looking for the Sale

How well do you know your sales and service customers? Not just the customers who have purchased a car in the last month, or the ones who get their cars serviced on a regular basis, but all of your customers?

 

Considering your dealership has thousands of contacts in its DMS, it’s highly unlikely —and unrealistic—that you know your customers…

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Added by Courtney Evans on March 27, 2020 at 7:03am — No Comments

9 Tips to Mitigate the Impact of COVID-19 in Your Service Department

The Coronavirus is disrupting businesses across the globe and its full impact is yet to be seen. Dealers have been contacting us to see if we have any advice as far as what can be done in their service departments to limit any risk both to employees and customers.

The following are a…

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Added by Dan Beres on March 19, 2020 at 7:30am — No Comments

Is Your Delivery Process Sabotaging the Customer Experience?

Service retention rates in dealerships have been steadily declining over the last three years, according to Affinitiv’s recent Automotive Loyalty Trends study, which analyzed data from more than 1,000 auto dealerships.

 

In domestic brand dealerships, service retention rates have dropped from 61.2% to 60.2%. At import brand dealerships,…

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Added by Doug Van Sach on March 12, 2020 at 11:34pm — No Comments

Recall Completion Rates and Technology

The problem of how to increase recall completion rates has been a thorn in the side of both manufacturers and dealers for quite some time. Despite numerous attempts from several sources, a majority of consumers fail to pay attention to any notification because they discard the mailers, discount the severity of the recall or simply don’t have the time needed…

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Added by Dan Beres on March 6, 2020 at 6:54am — No Comments

New Trends Require New Marketing Strategy

What are your marketing goals in 2020? One of the biggest pain points for dealers is deciding where to spend their marketing dollars to get the results they want. Many dealers feel like their marketing strategies don’t perform as well as they used to, which, when combined with declining sales profitability, puts extra pressure on marketers to up their…

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Added by Courtney Evans on February 28, 2020 at 7:16am — No Comments

3 Video Marketing Applications for a More Profitable New Year

Video has historically played a major role in car dealerships; from training with VHS tapes, to video messaging, text and Live Video Calling. As 2019 draws to a close and we approach 2020, it is clear that when it comes to consumer…

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Added by Timmy D. James on February 27, 2020 at 7:19am — No Comments

DealerBuilt Continues Growth & Executive Team Acquisition, Appoints Shayne Forsyth as Vice President of Marketing

Grapevine, Texas, February 3, 2020 --…

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Added by Michael Trasatti on February 4, 2020 at 6:00am — No Comments

myKaarma Launches Service Cart, Almost Doubles Service Recommendation Approvals at Pilot Auto Dealerships

Long Beach, CAJanuary 31, 2020 — myKaarma, the leading communications and payments software provider for automotive dealer service departments, today announced the launch of Service Cart. The mobile repair recommendation tool is designed to improve customer transparency and convenience by enabling instant approval and feedback from the customer. This results in higher retention, shorter authorization times, a significant…

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Added by Ujj Nath on February 3, 2020 at 5:09am — No Comments

Owner Retention Programs: The Good, the Bad and the Ugly

Most auto dealerships do some if not all of their service marketing with their manufacturer owner retention programs (ORPs). The purpose of ORPs is stated in the name: to build customer loyalty. But how well do these programs deliver on that…

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Added by Courtney Evans on January 31, 2020 at 6:30am — No Comments

How to Increase Customer Repurchase Rates

Repeat buyers account for an increasing share of new vehicle sales and now represent 31% of all new vehicles purchased at a dealership, compared to 29% a few years ago.

This trend is good news for dealers due to the lower cost of retaining vs. acquiring…

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Added by Doug Van Sach on January 24, 2020 at 6:00am — No Comments

DealerBuilt Integrates DMS Accounting Module with cPayPlus

Grapevine, Texas, January 21, 2020 -- DealerBuilt, an enterprise Dealer Management System (DMS) for automobile dealers nationwide, today announced that its accounting module is now integrated with cPayPlus. This…

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Added by Michael Trasatti on January 21, 2020 at 6:00am — No Comments

Is this an Effective Way to Inform Recall Customers?

Consumers are notoriously difficult to reach when it comes to safety, needed repairs and attending to recalls.

OEM and dealer methods include everything from phone calls, to text messages and direct mail. However, far too frequently, these notifications end up in the…

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Added by Dan Beres on January 20, 2020 at 6:00am — No Comments

The Automotive Advertising Podcast: Episode 14 - Social Media

What does your social media profile say about your dealership to customers? We answer this question and more on the …

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Added by Jim Flint on January 15, 2020 at 3:03pm — No Comments

DealerBuilt Appoints Jonathan Burr as Chief Information Officer

Grapevine, Texas, January 7, 2019 -- DealerBuilt, an enterprise Dealer Management System (DMS) for automobile…

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Added by Michael Trasatti on January 7, 2020 at 6:57am — No Comments

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