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All ADM Blog Posts Tagged 'customers' (104)

When It Comes to Service the Sky Should NOT be the Limit

For today’s consumers, time is the ultimate commodity.  No matter how much money they have, consumers are always on the go with their busy lives. Whether that means shuttling the kids to soccer practice, or running a bunch of errands, when it comes to fitting vehicle service into their busy schedule it is often viewed as a large and inconvenient time sink.

 

To…

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Added by Ujj Nath on May 14, 2018 at 6:18am — No Comments

Is Facebook Marketing Still a Valuable Strategy? Absolutely.

Recently Facebook announced that it will stop using data from third-party data aggregators to supplement its own data that it uses for ad targeting. What does this mean for car dealers?

 

Until this announcement, Facebook collected data from three sources which it used to accurately target its users with ads. These sources were:

 

  • Facebook’s…
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Added by Scot Eisenfelder on April 18, 2018 at 6:42am — No Comments

What “I’m Just Looking” Actually Means

It takes a thick-skinned person to work in the retail automotive industry. 

Dealing with rejection is a normal part of life when you’re selling cars, working the business office, or manning the service drive. But being told “No” isn’t always a…

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Added by CPI Results on March 15, 2018 at 6:37am — No Comments

How Do You Deal with Negative Online Reviews?

You can do everything right for the customer, from the introductory handshake through to delivery and follow-up. …

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Added by CPI Results on March 4, 2018 at 11:30am — No Comments

4 Reasons Why Your Customers Love Video

For professional marketers across all industries, the top priority for 2018 is to convert leads into customers,…

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Added by Timmy D. James on December 21, 2017 at 6:30am — 1 Comment

Social Listening & Quick Action = Video Marketing Gold!

All too often marketers find themselves with writer’s block,

if you will…

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Added by Timmy D. James on December 7, 2017 at 5:30am — No Comments

Marketing vs. Content: It’s a Matter of Perspective

In a world filled with noise, companies large and small are competing for consumer attention…

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Added by sara callahan on November 16, 2017 at 6:30am — No Comments

Information is a Powerful Loyalty Tool -- if Used Properly

In today’s retail automotive climate, customers have…

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Added by Mike Gorun on October 24, 2017 at 6:00am — No Comments

Are You Throwing Customers Away Due to Lack of Communication Channels?

I was …

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Added by Timmy D. James on October 19, 2017 at 6:30am — No Comments

14 Ways for Improving Customer Relationships

The customers are the main pillars for the sustainability of any business.

Through the customers, businesses are able to generate income and profits. Without enough revenue, the businesses cannot survive in the market. This shows the importance of cultivating good customer relationships. Listed…

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Added by Isabella Rossellini on April 4, 2017 at 11:00pm — 1 Comment

Proper Choice of Communication: The Key to Customer Satisfaction

According to a recent article in AutoRemarketing, a study by J.D. Power found that customers are…

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Added by Ujj Nath on March 27, 2017 at 6:39am — No Comments


Influencer
Just a Gimmick? Or Are Giveaways Really Needed?

Do you shy away from giveaways and win-a-prize type mailers? If you’re like most dealers, you probably do. Giveaways are frowned upon for fear of attracting customers who are more interested in winning a prize than buying a car.



Customers come into your dealership daily. When asked if they need help, the normal response is: “No, I’m just looking.”…

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Added by Alexia Henson on October 20, 2016 at 6:25am — No Comments

If a Picture Is Worth 1,000 Words, How Many Is a Video Worth?

If you haven’t drunk the video marketing Kool-Aid yet. Or, perhaps are overwhelmed by the thought of creating and distributing videos, it’s time to consider the advantages of having a video marketing strategy.

 

There was a time in my career when dealers used to complain about having to take multiple PICTURES of a vehicle. Now, however, most dealers include as…

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Added by Timmy D. James on September 29, 2016 at 5:32am — No Comments


Influencer
Sales and Service Disconnects: Back to the Basics

It wasn’t too long ago that a mandatory part of the delivery process included the salesperson walking the customer into service, introducing them to a service advisor and helping to begin that relationship between the customer and the service department. Even now it’s a critical question on many manufacturer CSI sales surveys.

 

But I find that these days many…

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Added by Tom Cannata on September 15, 2016 at 5:38am — No Comments


Influencer
Low Hanging Fruit Is Now Available for Plucking

The automotive industry pretty much resets at the beginning for each month. I’m sure you’ve all heard the term, “hero to zero.” Well, that’s rather how it is – you are judged on your sales for the previous month.

 

So, what do managers do when they get nervous in the middle of the month – perhaps sales volumes aren’t on track, or inventory is making them…

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Added by Joe Orr on September 14, 2016 at 5:53am — No Comments

Make Your Dealership Videos Count

Dealership video content has quickly grown throughout the industry in the last few years, and it is yet another marketing strategy to set any dealership apart from its competitors.

Dealership video can be utilized to create an entire package of video marketing to attract more consumers to your brand.…

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Added by Aubrey Hankins on August 17, 2016 at 12:00pm — No Comments

Auctions and Recalls: Swimming with Sharks

The Discovery Channel’s “Shark Week” has become a cultural phenomenon in our country. Sharks are relatively mysterious and most people don’t know much about them. Cars are very similar in nature. We know that we need them and which ones are cool, but most people don’t really know how they work. And not only that, as one in six vehicles on the road has open recalls unrepaired,…

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Added by Chris Miller on August 15, 2016 at 7:27am — No Comments

3 Ways To Sell More Cars Using Your CRM

Who is going to be the most ideal customer to attract, most likely to purchase from your dealership?

The question so many ask, and so many wish they had the answer to. The obvious answer would be an existing customer, preferably one who purchased their most recent vehicle…

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Added by Aubrey Hankins on July 25, 2016 at 10:00am — No Comments

How Due Diligence with Recalls Can Pay Dividends

In my past few blogs, I discussed the various areas in a dealership that are affected by the current recall epidemic, compared the differing viewpoints about recall repairs from dealers and consumers, discussed non-compliance in recall repairs on…

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Added by Chris Miller on July 8, 2016 at 6:37am — No Comments

To Sell More Cars, You Need to Get Personal

The chances are pretty good that any email lead YOU receive is also sent to competing dealerships. That means the car shopper will get emails and phone calls from other salespeople looking to sell that customer a car. Unless the lead is on a unique used vehicle, your competitors have the same new vehicles in their inventory.

 

Therefore, reaching that customer…

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Added by Timmy D. James on July 7, 2016 at 6:24am — No Comments

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